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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,902 REPLIES 4,902

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

HAKDevil1989
I've Been Here Awhile

Hi RogersDave,

 

As you work through your list may I have my CODA-4582 modem added to the firmware trial as well please?Would want to get to .31 as well. Thank you.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@HAKDevil1989 wrote:

Hi RogersDave,

 

As you work through your list may I have my CODA-4582 modem added to the firmware trial as well please?Would want to get to .31 as well. Thank you.


To register for the trial program, you will need to send a private message to @CommunityHelps including your modem MAC address and serial number. They will handle the registration part and then I will be able to upgrade your modem.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

nobs2016
I Plan to Stick Around

I was experiencing increasing frequency of reboots over last 7-8 weeks. Last FW was .29.

Exchanged for a new CODA 4582 (after 6 months) and so far so good with .27 running for last 2 days+.

Download still struggles to get to 500 on a good day.

I'll try the .31 with understanding I can drop back to .27

 

Thanks

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@nobs2016 to return to .27 all you have to do is run a Factory Reset.  Of course, if you also accidentally run a Factory Reset, the modem will revert to .27. Rebooting or restarting the modem will leave it with its current firmware version intact. 

 

Increasing reboots have historically been an indication of an ongoing cable signal problem, with the modem rebooting to reestablish communications with the CMTS.  

 

Can you log into the modem, navigate to the STATUS .... DOCSIS WAN tab, copy the Downstream and Upstream table and paste that into a post, just to check the signal levels.  The copy and paste process will paste in the text contents of the table.



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

AOD999
I Plan to Stick Around
So once again I’m returning to the WUI not loading correctly behind pfsense. It seems to be only related to that. Once I connect it to another device it works AFTER a reboot with the other device. I haven’t been too hung up on it.

More concerned with this other problem not sure if related or not where the modem loses 3.1 sync and keeps on 3.0 with flashing green up and downstream lights. Had a modem do this before and swapped it. Going to see if a tech can fix it. What’s really werid is this happened with .27 and now again with .29

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

nobs2016
I Plan to Stick Around

@Datalink

 

Thanks. Here's what I got:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM2.300738.983
2855000000256QAM-9.600335.084
3861000000256QAM-10.500433.957
4579000000256QAM1.800538.983
5585000000256QAM2.400638.983
6849000000256QAM-9.300235.084
7597000000256QAM1.200838.983
8603000000256QAM-0.100938.983
9609000000256QAM1.0001038.983
10615000000256QAM1.1001138.983
11621000000256QAM1.6001238.983
12633000000256QAM0.2001338.605
13639000000256QAM0.9001438.983
14645000000256QAM0.6001538.605
15651000000256QAM0.3001638.983
16657000000256QAM-0.3001738.605
17663000000256QAM0.0001838.605
18669000000256QAM-0.4001938.605
19675000000256QAM-1.2002038.983
20681000000256QAM-1.2002138.605
21687000000256QAM-1.0002238.983
22693000000256QAM-0.9002338.605
23699000000256QAM-2.3002437.636
24705000000256QAM-3.7002537.356
25711000000256QAM-3.3002637.356
26717000000256QAM-3.6002737.636
27723000000256QAM-3.2002837.636
28825000000256QAM-9.0002935.084
29831000000256QAM-8.7003035.084
30837000000256QAM-9.5003135.084
31843000000256QAM-9.8003234.926
32303000000256QAM7.400138.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES5.800003
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM34.00016400000
238596000ATDMA - 64QAM37.50033200000
323700000ATDMA - 64QAM33.25026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@nobs2016 for the most part the signal levels are ok.  There is a pretty severe frequency roll-off above 750 Mhz, but this is common in the Rogers network.  That might be due to Rogers equipment somewhere between the CMTS and modem that is limiting the frequency response above 750 Mhz.  In any event, the DOCSIS 3.0 channels are not in use as the modem is using the DOCSIS 3.1 (OFDM) downstream channel.  The upstream channels which are running DOCSIS 3.0 appear to be ok in terms of their power output from the modem.  

 

It might be worth calling tech support to ask the CSR what the OFDM channel power level and signal to noise ratio are at.  The user interface data is not correct at the present time but tech support apparently have access to the correct data.  The question is, are both the power level and signal to noise ratio at acceptable levels.  I would also ask the CSR to record the complaint on file.  Calling in to complain and having that complaint recorded will build a history file of poor service that will be evident down the road.  

 

Edit:  when the modem reboots, is there a period of time prior to the reboot where you lose internet service, and, if so, is that time period long enough that you could call tech support to have the CSR check the modem.  The very best time to call is when the service has failed, so that the tech can determine where the failure point is.  Its just a question of how fast that loss of service is and how quickly the modem reboots and gets back into service.  A modem reboot will temporarily resolve a cable issue, but, successive reboots are usually caused by a cable and/or connector failure.  Is your external cable run underground or overhead from a utility pole?



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

nobs2016
I Plan to Stick Around

@Datalink thanks for taking the time. I just got two reboots within the hour, just as I stepped in. I will check status in the morning and call tech support. Typically the time outs are not long enough if waiting for support in queue. But as I just exchanged the modem and this is problematic from the get-go I got to get this resolved one way or other. I'm at the "unacceptable" stage.

External cable runs overhead.

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

SeanMM
I Plan to Stick Around

My modem was upgraded to .31.  After the upgrade I've noticed degraded upload speeds and my modem has become unstable.   The modem is in bridge mode and became unresponsive when hitting the management IP.  Rebooting the device left me without connectivity, both up and down stream wouldn't lock up.  Factory reset, put me on firmware .27 and the device is back online again.  Upload speeds are still slow, but it looks like my area was re-segmented again and there is congestion at the SHUB.  It's going to take me 20 calls with Rogers to get that addressed. 

 

Anyone else having a flaky modem after the upgrade to .31?  

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@nobs2016 ok, in that case call tech support and indicate that you're seeing a reboot, or more, at frequent intervals, to the point where your internet service is not dependable.  Make sure that the tech records the complaint on file.  Request a tech visit to examine and probably replace the external cable.  If you don't get a positive response to your complaint, terminate the call and simply call in whenever you have a service drop out.  Put tech support on speed dial and don't be afraid to use it.  Ensure that your service drop out complaint is recorded for every call.  A little persistence at this point will go a long way to resolving this.  Intermittent issues like this are a pain to resolve.  It would be much easier to resolve this if the cable and/or connector simply failed, allowing the problem to be easily located.   



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

netprice2high
I Plan to Stick Around

@gp-se wrote:

@netprice2high wrote:

I'm on CGN3 and .27 firmware and in Bridge mode and losing connection seemingly randomly every 7 days. Looking at the logs it seems to be renewing IP. But why does it renew at middle of the day and then sometimes in evening, disrupting my work etc. Before the firmware I was in Gateway mode and never had this problem. (but Bridge mode would crash modem randomly which the firmware fixed).

 

edit: it just released/renewed IP AGAIN right after I wrote this post... why....

2 renews in 1 day. 12:10 then just now 12:40...


 

Is the Modem renewing the IP address to the CMTS that is dropping the connection, or your computer/devices are renewing IP address twice a day causing a connection drop?

 

@if it's the modem when it drops the connection are all the lights on the front of the modem on like normal, or does the @ Light flash?

 

What device is the modem bridged too?

 


 

the modem is bridged to a tp-link archer c8 v2 router. The router shouldn't renew address that frequently. I think it's the modem, when it happens all the lights on the modem are off, only the power light is on then it goes through all the up/down stream lights etc. as if it's rebooting. Nothing in the modem's logfile...

 

I have since changed modem back to gateway mode. Just received newest version .33 minutes ago. will see how this goes.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@netprice2high can you log into the modem and:

 

1.  navigate to the STATUS .... DOCSIS WAN tab, copy the Downstream and Upstream table and paste that into a post.  The copy and paste process will paste in the text contents of the table.

 

2.  navigate to the BASIC .... LAN SETUP tab and check the DHCP Lease Time.  If its set for a few hours or 30 min, set it to something like 1 week, 2 weeks or forever.  I'm looking at the lease times available for the CODA-4582 which should be pretty close to the newest CGN3xxx firmware that you have loaded on your modem. 



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

netprice2high
I Plan to Stick Around
 
 

@Datalink wrote:

@netprice2high can you log into the modem and:

 

1.  navigate to the STATUS .... DOCSIS WAN tab, copy the Downstream and Upstream table and paste that into a post.  The copy and paste process will paste in the text contents of the table.

 

2.  navigate to the BASIC .... LAN SETUP tab and check the DHCP Lease Time.  If its set for a few hours or 30 min, set it to something like 1 week, 2 weeks or forever.  I'm looking at the lease times available for the CODA-4582 which should be pretty close to the newest CGN3xxx firmware that you have loaded on your modem. 


Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1693000000256QAM1.8002340.366
2579000000256QAM1.100540.366
3585000000256QAM1.200640.366
4591000000256QAM0.900740.366
5597000000256QAM1.200840.946
6603000000256QAM1.000940.946
7609000000256QAM1.2001040.946
8615000000256QAM1.1001140.946
9621000000256QAM0.5001240.366
10633000000256QAM0.8001340.946
11639000000256QAM0.7001440.366
12645000000256QAM0.8001540.366
13651000000256QAM0.7001640.366
14657000000256QAM0.9001740.366
15663000000256QAM0.8001840.366
16669000000256QAM1.1001940.366
17675000000256QAM1.3002040.366
18681000000256QAM1.8002140.366
19687000000256QAM1.6002240.366
20303000000256QAM1.500138.605
21699000000256QAM1.9002440.946
22705000000256QAM1.8002540.946
23711000000256QAM1.7002640.946
24717000000256QAM1.2002740.946
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM41.25026400000
238596000ATDMA - 64QAM41.25033200000
330596000ATDMA - 64QAM41.2501

6400000

 
 
I set the renew time to "forever" when I got the modem. it defaults to  1 week i think.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Your downstream signal levels and signal to noise ratios are all good.  The upstream is just slightly above the historical 36 to 40 dBmV range, but at 41.25 dBmV, their ok.  From a signal level perspective, there isn't anything that would suggest any problems.  Just to expand on @gp-se's previous question, is the modem rebooting which would suggest a cable problem, or is there a specific pattern on the front LEDs that keeps repeating when this problem comes up, which would indicate that the modem keeps operating but with some type of issue on the go? 



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dere61
I Plan to Stick Around

Today got the new .31 Firmware updates, will testing later.

Thanks,,,Smiley Indifferent

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

netprice2high
I Plan to Stick Around

@Datalink wrote:

Your downstream signal levels and signal to noise ratios are all good.  The upstream is just slightly above the historical 36 to 40 dBmV range, but at 41.25 dBmV, their ok.  From a signal level perspective, there isn't anything that would suggest any problems.  Just to expand on @gp-se's previous question, is the modem rebooting which would suggest a cable problem, or is there a specific pattern on the front LEDs that keeps repeating when this problem comes up, which would indicate that the modem keeps operating but with some type of issue on the go? 


I think it's reboot because when I loose internet i run down stairs and see the modem only has the power light on. then it goes through the booting up process lighting up one by one then it's fine, doesn't keep rebooting or anything. I had a random reboot problem before but it was because of the production firmware + bridge mode. I also had 2 techs come out not too long ago they checked everything and redid my cables inside and out because my signals were bad before. so I think cables should be fine which is kinda weird...  I'll just keep an eye on it now i guess see if it happens again.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@netprice2high you indicated that the modem is downstairs.  Is it sitting inside the Structured Wiring Cabinet, where all of the house RG-6 cabling and telephone cabling terminate?  If so, then the modem should be moved out of the cabinet or the cabinet door should be left open so that the modem has sufficient air circulation to keep it cool.  Ideally it would be out in the open so that it stays relatively cool.



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

nobs2016
I Plan to Stick Around

@Datalink Tech came and after much frustration ended up replacing a coupling (female to female) at the entry point. Now my DOCSIS WAN looks like this:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1609000000256QAM1.7001035.780
2849000000256QAM-9.200230.366
3855000000256QAM-9.600330.002
4861000000256QAM-9.900429.759
5579000000256QAM2.600535.595
6585000000256QAM2.400635.595
7591000000256QAM2.100735.084
8597000000256QAM1.500834.926
9603000000256QAM0.900934.926
10303000000256QAM7.600135.595
11615000000256QAM1.2001135.595
12621000000256QAM1.7001235.595
13633000000256QAM1.0001335.084
14639000000256QAM1.3001435.780
15645000000256QAM1.0001535.084
16651000000256QAM0.8001635.084
17657000000256QAM0.0001734.484
18663000000256QAM0.4001834.926
19669000000256QAM0.0001934.926
20675000000256QAM-0.3002034.484
21681000000256QAM-0.4002134.926
22687000000256QAM-0.9002234.484
23693000000256QAM-1.1002334.484
24699000000256QAM-2.1002433.487
25705000000256QAM-2.5002533.377
26711000000256QAM-2.5002633.377
27717000000256QAM-3.7002732.676
28723000000256QAM-3.5002832.676
29825000000256QAM-8.6002930.647
30831000000256QAM-8.3003030.824
31837000000256QAM-8.6003130.885
32843000000256QAM-9.0003230.421
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES6.300003
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM33.00026400000
238596000ATDMA - 64QAM37.75033200000
330596000ATDMA - 64QAM34.50016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

azar1
I Plan to Stick Around

Replaced my Hitron modem to the newer one today at a rogers store.

 

Came home and did a speed test on the wireless

 

5G I am getting about 250mbps and on 2.4G I'm only getting 40mbps, sitting about 5 meters away from the modem.

 

I tried plugging it directly into 3 different laptops. Two are only getting 60mbps on a speedtest, and other one is getting 500~mbps

 

Can anybody provide any advice or suggestions on my scenario here. Can't seem to figure it out, even if the laptops are a bit on the older side, surely it should get more than 60mbps when plugged in directly to the modem, and I made sure that WiFi was disabled on all devices.

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@nobs2016 wrote:

@Datalink Tech came and after much frustration ended up replacing a coupling (female to female) at the entry point. Now my DOCSIS WAN looks like this:

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 609000000 256QAM 1.700 10 35.780
2 849000000 256QAM -9.200 2 30.366
3 855000000 256QAM -9.600 3 30.002
4 861000000 256QAM -9.900 4 29.759
5 579000000 256QAM 2.600 5 35.595
6 585000000 256QAM 2.400 6 35.595
7 591000000 256QAM 2.100 7 35.084
8 597000000 256QAM 1.500 8 34.926
9 603000000 256QAM 0.900 9 34.926
10 303000000 256QAM 7.600 1 35.595
11 615000000 256QAM 1.200 11 35.595
12 621000000 256QAM 1.700 12 35.595
13 633000000 256QAM 1.000 13 35.084
14 639000000 256QAM 1.300 14 35.780
15 645000000 256QAM 1.000 15 35.084
16 651000000 256QAM 0.800 16 35.084
17 657000000 256QAM 0.000 17 34.484
18 663000000 256QAM 0.400 18 34.926
19 669000000 256QAM 0.000 19 34.926
20 675000000 256QAM -0.300 20 34.484
21 681000000 256QAM -0.400 21 34.926
22 687000000 256QAM -0.900 22 34.484
23 693000000 256QAM -1.100 23 34.484
24 699000000 256QAM -2.100 24 33.487
25 705000000 256QAM -2.500 25 33.377
26 711000000 256QAM -2.500 26 33.377
27 717000000 256QAM -3.700 27 32.676
28 723000000 256QAM -3.500 28 32.676
29 825000000 256QAM -8.600 29 30.647
30 831000000 256QAM -8.300 30 30.824
31 837000000 256QAM -8.600 31 30.885
32 843000000 256QAM -9.000 32 30.421
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES 6.300003
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 33.000 2 6400000
2 38596000 ATDMA - 64QAM 37.750 3 3200000
3 30596000 ATDMA - 64QAM 34.500 1 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

@nobs2016

Those signal levels are still all over the place. I would call Rogers and ask them to send a senior tech. Your signal goes from -9 to +7db, that isn't normal at all. There should be maybe 3-6db variance between the channels, you have 18db of variance!

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

netprice2high
I Plan to Stick Around

@Datalink wrote:

@netprice2high you indicated that the modem is downstairs.  Is it sitting inside the Structured Wiring Cabinet, where all of the house RG-6 cabling and telephone cabling terminate?  If so, then the modem should be moved out of the cabinet or the cabinet door should be left open so that the modem has sufficient air circulation to keep it cool.  Ideally it would be out in the open so that it stays relatively cool.


It's in the open, on top of a high shelf. Really high shelf. needs a ladder to reach it lol. that room is usually cooler than all the other areas of the house (except for basement...)