FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[Datalink]

@tester2013 what version firmware is loaded on the modem, V2.0.10.27 or V2.0.10.29?  Is the downstream LED showing a light blue for DOCSIS 3.1 operation, or the same blue colour as the upstream for DOCSIS 3.0 operation?  Just wondering if this is a DOCSIS issue or a user display issue?

[tester2013]

@Datalink I am on .27 and up arrow is CYAN and the down arrow is blue

Was speaking with the Rogers chat rep and he got upset at me for copying and pasting the DOCSIS WAN log..told me he doesnt know what it means and it doesnt make sense...I was like "how are you a Rogers tech support?"

[Datalink]

Actually the LED colours are reversed, at least according to Hitron.  DOCSIS 3.1 operation is supposed to be Cyan, looks light blue to me, DOCSIS 3.0 is the normal blue.  Currently, only the downstream path is DOSCIS 3.1, Upstream is still DOCSIS 3.0.  So, am I assuming correctly then that the modem is still running DOCSIS 3.1 as seen by the different Downstream/Upstream colours? 

Have you tried a modem restart, as in pull the power, wait for 10 to 15 seconds and then reapply power?  Then log into the modem to check the DOCSIS WAN tab?

Are you running any VPNs by chance?

[tester2013]

@Datalink Mine is cyan. Pulling the power would solve it for sure but will come back to the same issue afterwards...

No VPNS present,

[Datalink]

Hmm, ok, looks like Dave will have to look at it to see whats up.  Any signs of User Interface corruption on any other tab?

[tester2013]

@Datalink Lots of errors (16 errors) on the DOCSIS Event Log..I was going to copy and paste it but it has my MAC on it..

[Datalink]

What you can do is dump it into notepad first.  Then replace the MAC address and CMTS address with xxx.xxx.xxx.xxx  Copy the modified log and paste it into a post.  That won't have the MAC or CMTS address. 

[tester2013]

@Datalink 

1	01/01/1970 00:01:05	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=xxx.xxx.xxx.xxx :10;CMTS-MAC=xxx.xxx.xxx.xxx ;CM-QOS=1.1;CM-VER=3.1;
2	06/12/2017 21:03:29	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=axxx.xxx.xxx.xxx ;CMTS-MAC=xxx.xxx.xxx.xxx ;CM-QOS=1.1;CM-VER=3.1;
3	06/12/2017 21:03:39	69010200	notice	SW Download INIT - Via Config file bac101000106a84e3fcee610
4	06/12/2017 21:04:28	69011200	notice	SW download Successful - Via Config file
5	06/12/2017 21:06:18	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=xxx.xxx.xxx.xxx :10;CMTS-MAC=xxx.xxx.xxx.xxx ;CM-QOS=1.1;CM-VER=3.1;
6	06/12/2017 21:34:50	68010300	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxx.xxx.xxx.xxx ;CMTS-MAC=xxx.xxx.xxx.xxx ;CM-QOS=1.1;CM-VER=3.1;
7	06/13/2017 09:20:38	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=xxx.xxx.xxx.xxx :10;CMTS-MAC=xxx.xxx.xxx.xxx ;CM-QOS=1.1;CM-VER=3.1;
8	06/13/2017 16:34:51	68010300	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxx.xxx.xxx.xxx :10;CMTS-MAC=xxx.xxx.xxx.xxx ;CM-QOS=1.1;CM-VER=3.1;
9	06/13/2017 23:41:59	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=xxx.xxx.xxx.xxx :10;CMTS-MAC=xxx.xxx.xxx.xxx ;CM-QOS=1.1;CM-VER=3.1;
10	06/15/2017 10:35:47	84020200	warning	Lost MDD Timeout;CM-MAC=axxx.xxx.xxx.xxx :10;CMTS-MAC=xxx.xxx.xxx.xxx ;CM-QOS=1.1;CM-VER=3.1;
11	06/15/2017 11:38:27	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=xxx.xxx.xxx.xxx 10;CMTS-MAC=xxx.xxx.xxx.xxx ;CM-QOS=1.1;CM-VER=3.1;
12	06/15/2017 11:38:39	84000500	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx.xxx.xxx.xxx :10;CMTS-MAC=xxx.xxx.xxx.xxx ;CM-QOS=1.1;CM-VER=3.1;
13	06/15/2017 11:39:07	82000400	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xxx.xxx.xxx.xxx :10;CMTS-MAC=xxx.xxx.xxx.xxx ;CM-QOS=1.1;CM-VER=3.1;
14	06/15/2017 11:40:15	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=xxx.xxx.xxx.xxx ;CMTS-MAC=xxx.xxx.xxx.xxx ;CM-QOS=1.1;CM-VER=3.1;
15	06/15/2017 11:40:26	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=xxx.xxx.xxx.xxx ;CMTS-MAC=0xxx.xxx.xxx.xxx ;CM-QOS=1.1;CM-VER=3.1;
16	06/15/2017 11:40:48	84000700	warning	RCS Partial Service;CM-MAC=xxx.xxx.xxx.xxx ;CMTS-MAC=xxx.xxx.xxx.xxx ;CM-QOS=1.1;CM-VER=3.1;

[Datalink]

Thats actually not bad.  I generally don't get too excited over the log entries unless I can tie a log entry to a modem failure or reboot.  I've seen a couple of MDD Timeouts cause reboots, but then I've seen MDD Timeouts with no indication of an issue from the modem.  

A good portion of those log entries are spaced out, indicating on occasional issue.  Yesterday morning was an exception, with a string of alerts.  Are you seeing any modem failures or problematic data rates?  

[tester2013]

No modem failures as of yet...but My upload has dropped from 50mbps to about 36-40..asked the Rogers rep and he told me because 50 mbps was not consistent so they are keeping it between 35-50 mbps..

Other than that I dont feel that much of a difference in speed coming from the CGN 3552

[Datalink]

Only thing I can think of is a Factory Reset, but, I don't know if that will cause a reinstall of .27 with .27 already loaded.  Can't think of a logical reason for the UI corruption.  Perhaps Dave will be able to explain this when he has a chance to have a look at it. 

[tester2013]

@Datalink Resetting it has bought back the missing DOCSIS 3.1 settings 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	0.000	11	38.605
2	849000000	256QAM	-1.700	2	37.356
3	855000000	256QAM	1.800	3	37.636
4	861000000	256QAM	1.900	4	37.636
5	579000000	256QAM	0.600	5	38.983
6	585000000	256QAM	-0.700	6	38.605
7	591000000	256QAM	0.000	7	38.605
8	597000000	256QAM	-0.300	8	38.983
9	603000000	256QAM	-0.900	9	37.636
10	609000000	256QAM	-0.300	10	38.605
11	303000000	256QAM	0.500	1	38.605
12	621000000	256QAM	0.600	12	38.605
13	633000000	256QAM	-1.200	13	37.636
14	639000000	256QAM	-0.100	14	37.636
15	645000000	256QAM	-1.100	15	38.605
16	651000000	256QAM	0.200	16	38.605
17	657000000	256QAM	-0.700	17	37.636
18	663000000	256QAM	-0.300	18	37.356
19	669000000	256QAM	0.200	19	37.636
20	675000000	256QAM	-1.100	20	38.983
21	681000000	256QAM	1.100	21	38.983
22	687000000	256QAM	0.000	22	38.605
23	693000000	256QAM	-0.500	23	37.636
24	699000000	256QAM	0.300	24	38.605
25	705000000	256QAM	-1.300	25	38.605
26	711000000	256QAM	-0.300	26	38.605
27	717000000	256QAM	-2.100	27	37.636
28	723000000	256QAM	-3.800	28	37.356
29	825000000	256QAM	-2.400	29	37.636
30	831000000	256QAM	-3.300	30	37.636
31	837000000	256QAM	-3.200	31	37.636
32	843000000	256QAM	-1.700	32	37.636

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	1.099998

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	35.500	4	6400000
2	38596000	ATDMA - 64QAM	39.000	6	3200000
3	23700000	ATDMA - 64QAM	35.500	5	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Alex4161]

Hello Everyone,

I have the version .29 firmware pushed on my CODA modem and notice an option to enable MOCA which is set to Disabled.  What exactly does this do and should I enable it?

I do have Rogers Whole Home PVR setup so I am not sure if this impacts this.  

Thanks

[Datalink]

@Alex4161 leave it disabled for now.  MoCA stands for Multimedia over Cable Alliance.  That organization publishes communications standards for running networks over the cable network that is used in your home.  That requires an ethernet to MoCA adapter at both ends of the cable network.  When its running, it would allow you to run ethernet over cable, allowing you to use the intra/internet in locations of the home where there is no ethernet cabling.  That also includes running wifi in remote locations of the home.   You would only enable that if you had a MoCA filter installed on your incoming cable to prevent leakage of MoCA data outside of the home or ingress to your home from the outside cable network, and if you had another MoCA adapter set up somewhere in your home.  This also requires a MoCA qualified splitter or amplifier on the cable network.  Whole Home PVR also uses the MoCA network, but the two systems should be able to co-exist. 

http://www.mocalliance.org/

[AOD999]

I had WUI corruption with my modem. It was running.27 I noticed it for about a month. Because I had no other issues I just let it go. Recently I also noticed I kept losing DOCSIS 3.1 sync where my modem kept having flashing green lights on the upstream and downstream while having internet with unstable speeds. Reboots would fix the issue but it would only take about 15-30 minutes for the problem to reappear.

I tried factory resetting it, this did not help as the issue kept happening. Funny enough trying gateway mode kept me off internet where bridge with pfsense infront did not.

Ended up swapping modem and let Dave know where I dropped it off. Waiting for him to flash .29 to it as it came with .27 already loaded. Both modems are single black dot.

[Datalink]

@AOD999 can you post the STATUS .... DOCSIS WAN downstream and upstream tables?  The copy and paste process will paste in the text contents of the tables.  

[AOD999]

On my older modem that I swapped. I could not because you could not load any tab. The interface would time out. I can post from my new modem but it has 3.1 just fine

[AOD999]

New modem on .29 same issue. minus docsis 3.1 issue via lights on modem.

[gp-se]

@AOD999

So your upstream and downstream lights are both dark blue?

Where are you located? The entire cable footprint should be running DOCSIS 3.1 (light blue on downstream).

I would call into Rogers and ask them to check your line, you should be using DOCSIS 3.1

If your signal is weak/borderline the modem could be trying to keep a connection using DOCSIS 3.

[AOD999]

---

@gp-se wrote:

@AOD999

So your upstream and downstream lights are both dark blue?

Where are you located? The entire cable footprint should be running DOCSIS 3.1 (light blue on downstream).

I would call into Rogers and ask them to check your line, you should be using DOCSIS 3.1

If your signal is weak/borderline the modem could be trying to keep a connection using DOCSIS 3.

---

It is 3.1 with the new modem. old modem would lose it all the time before i swapped it out. Both modems have the weird UI corruption where none of the tabs within the modem can be reached.

[gp-se]

---

@AOD999 wrote:

---

@gp-se wrote:

@AOD999

So your upstream and downstream lights are both dark blue?

Where are you located? The entire cable footprint should be running DOCSIS 3.1 (light blue on downstream).

I would call into Rogers and ask them to check your line, you should be using DOCSIS 3.1

If your signal is weak/borderline the modem could be trying to keep a connection using DOCSIS 3.

---

It is 3.1 with the new modem. old modem would lose it all the time before i swapped it out. Both modems have the weird UI corruption where none of the tabs within the modem can be reached.

---

@AOD999

That fact that two modems have GUI corruption is odd. Have you tried to log into the modem using a different browser/computer/mobile phone