FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I Plan to Stick Around
Posts: 40

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Looking at canadianoutages page Rogers has major issues this evening. Looking at last 24 hours there are a lot of reports of issues.
I Plan to Stick Around
Posts: 9

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I Plan to Stick Around
Posts: 38

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I'm having massive packet loss myself several hops down.  I've been having the issue for the past few days now.  Wondering if this is what the problem is for most.  Good luck watching youtube. (this traceroute/mtr is for youtube)

 

                                                                           Packets               Pings
 Host                                                                    Loss%  Last   Avg  Best  Wrst StDev
 1. 192.168.1.1                                                           0.0%   0.3   0.2   0.2   0.7   0.0
 2. 99.238.220.1                                                          0.0%   8.6  11.5   4.2  51.7   5.6
 3. 69.63.254.133                                                         0.0%   7.7  10.1   3.4  49.0   4.5
 4. 209.148.232.53                                                        0.0%   8.9  13.3   5.7  44.7   4.4
 5. 209.148.230.6                                                         0.0%   9.6  17.1   5.9 104.4  13.6
 6. ???
 7. 209.85.242.109                                                        7.3%   9.4  22.2   5.5 484.5  47.9
 8. 72.14.235.34                                                          8.0%  23.5  37.7  18.6 1555.  84.4
    216.239.46.160
 9. 209.85.246.194                                                        8.2%  22.4  26.2  19.1 317.9  18.5
    72.14.232.163
    209.85.254.239
    209.85.243.162
10. 108.170.243.225                                                       8.0%  22.0  26.8  15.9 409.8  30.3
    108.170.244.1
11. 108.170.238.89                                                        8.0%  20.8  27.0  16.6 401.8  29.0
    108.170.238.91
12. 172.217.6.110                                                         7.3%  22.4  30.7  17.6 441.7  47.1
I Plan to Stick Around
Posts: 19

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Why has Docsis 3.1 been turned off? It was functioning yesterday 
Hitron
Status
This menu show the status of the device

System Information
DOCSIS Provisioning
DOCSIS WAN
DOCSIS Event
Wireless
DOCSIS WAN
This menu displays both upstream and downstream signal parameters

DOCSIS Overview
Network Access Permitted

Subnet Mask 255.255.240.0

DHCP Lease Time D: 06 H: 21 M: 32 S: 12
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 615000000 256QAM -2.500 11 36.610
2 561000000 256QAM -3.200 2 35.595
3 567000000 256QAM -3.000 3 35.780
4 573000000 256QAM -2.400 4 36.387
5 579000000 256QAM -2.700 5 36.387
6 585000000 256QAM -2.400 6 36.610
7 591000000 256QAM -2.800 7 36.387
8 597000000 256QAM -2.700 8 36.387
9 603000000 256QAM -2.800 9 36.387
10 609000000 256QAM -2.400 10 36.610
11 555000000 256QAM -3.200 1 36.387
12 621000000 256QAM -2.100 12 36.610
13 633000000 256QAM -1.800 13 36.387
14 639000000 256QAM -1.600 14 36.610
15 645000000 256QAM -2.200 15 36.387
16 651000000 256QAM -2.100 16 36.387
17 657000000 256QAM -2.100 17 36.387
18 663000000 256QAM -1.900 18 36.387
19 669000000 256QAM -1.900 19 36.610
20 675000000 256QAM -1.900 20 36.387
21 681000000 256QAM -2.200 21 36.387
22 687000000 256QAM -2.100 22 36.387
23 693000000 256QAM -2.300 23 35.595
24 699000000 256QAM -2.000 24 35.780
25 705000000 256QAM -2.300 25 35.595
26 711000000 256QAM -2.200 26 35.780
27 717000000 256QAM -2.200 27 35.780
28 723000000 256QAM -2.000 28 36.387
29 825000000 256QAM -0.700 29 36.610
30 831000000 256QAM -0.700 30 36.387
31 837000000 256QAM -0.500 31 36.610
32 843000000 256QAM -0.600 32 36.610
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 31.250 2 6400000
2 38596000 ATDMA - 64QAM 35.000 3 3200000
3 30596000 ATDMA - 64QAM 31.250 1 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
© 2017 Hitron Technologies Inc.. All rights reserved.

I Plan to Stick Around
Posts: 98

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Exrobbers wrote:

Why has Docsis 3.1 been turned off? It was functioning yesterday 
Hitron
Status
This menu show the status of the device

System Information
DOCSIS Provisioning
DOCSIS WAN
DOCSIS Event
Wireless
DOCSIS WAN
This menu displays both upstream and downstream signal parameters

DOCSIS Overview
Network Access Permitted

Subnet Mask 255.255.240.0

DHCP Lease Time D: 06 H: 21 M: 32 S: 12
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 615000000 256QAM -2.500 11 36.610
2 561000000 256QAM -3.200 2 35.595
3 567000000 256QAM -3.000 3 35.780
4 573000000 256QAM -2.400 4 36.387
5 579000000 256QAM -2.700 5 36.387
6 585000000 256QAM -2.400 6 36.610
7 591000000 256QAM -2.800 7 36.387
8 597000000 256QAM -2.700 8 36.387
9 603000000 256QAM -2.800 9 36.387
10 609000000 256QAM -2.400 10 36.610
11 555000000 256QAM -3.200 1 36.387
12 621000000 256QAM -2.100 12 36.610
13 633000000 256QAM -1.800 13 36.387
14 639000000 256QAM -1.600 14 36.610
15 645000000 256QAM -2.200 15 36.387
16 651000000 256QAM -2.100 16 36.387
17 657000000 256QAM -2.100 17 36.387
18 663000000 256QAM -1.900 18 36.387
19 669000000 256QAM -1.900 19 36.610
20 675000000 256QAM -1.900 20 36.387
21 681000000 256QAM -2.200 21 36.387
22 687000000 256QAM -2.100 22 36.387
23 693000000 256QAM -2.300 23 35.595
24 699000000 256QAM -2.000 24 35.780
25 705000000 256QAM -2.300 25 35.595
26 711000000 256QAM -2.200 26 35.780
27 717000000 256QAM -2.200 27 35.780
28 723000000 256QAM -2.000 28 36.387
29 825000000 256QAM -0.700 29 36.610
30 831000000 256QAM -0.700 30 36.387
31 837000000 256QAM -0.500 31 36.610
32 843000000 256QAM -0.600 32 36.610
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 31.250 2 6400000
2 38596000 ATDMA - 64QAM 35.000 3 3200000
3 30596000 ATDMA - 64QAM 31.250 1 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
© 2017 Hitron Technologies Inc.. All rights reserved.


Try power cycling the device, some have found that to work (unplug the power cable from the back of the modem for a minimum of 30-sec. and then plug it back in.

Highlighted
I Plan to Stick Around
Posts: 9

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Last night the firmware was installed on my CGNM-3552. Today, my WiFi is not listed on the connections list. I tried forgetting the network, but that did not work. I checked, the SSID and password remained the same.

 

I Plan to Stick Around
Posts: 98

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@dgelman wrote:

Last night the firmware was installed on my CGNM-3552. Today, my WiFi is not listed on the connections list. I tried forgetting the network, but that did not work. I checked, the SSID and password remained the same.

 


Did you try power cycling your device (removing the power cable from the back for a minimum of 30sec.) and if that fails, maybe resetting the device to factory defaults.  One other thing you can check is to see if your SSID's are set to visible or invisible broadcasting.

I'm a Regular
Posts: 859

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Log in to your router and check your firewall setting make sure IPv4 and IPv6 is set to minimum I was having the same issue as you on and off now it's seems okay.
I Plan to Stick Around
Posts: 9

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

My 2.4GHz is broadcasting, I did shutdown my 5GHz a while back. I can re-enable that. If I perform a factory reset, will I lose the trial firmware?
Network Architect
Network Architect
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@JohnBeaudin wrote:

Only thing I know is when Dave is gone from the forums we are in the complete darkness without any idea what's going on..  One thing I learned from being a Rogers customer is ''patience'' because we need plenty!


But when Dave is off the forums, it means he is working really hard in the background trying to bring improvements Smiley Happy

 

Dave