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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,904 REPLIES 4,904

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

hoopdogg
I Plan to Stick Around

I have 2.0.10.24 on Coda and have been very unstable connection also for last 24 or so.  Traceroutes to normally stable paths are showing timeouts and my vpn connection to known ip 80km is dropping multiple times per hour.

 

I'm in the Cambridge, Ontario area.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dgelman
I Plan to Stick Around
Yes, I am from London, Ontario. I called Rogers and they confirmed that my street is affected. We had some rough winds yesterday which may have caused the problem. I will be getting a notification when it gets resolved.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

hoopdogg
I Plan to Stick Around
Looking at canadianoutages page Rogers has major issues this evening. Looking at last 24 hours there are a lot of reports of issues.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dgelman
I Plan to Stick Around

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

SeanMM
I Plan to Stick Around

I'm having massive packet loss myself several hops down.  I've been having the issue for the past few days now.  Wondering if this is what the problem is for most.  Good luck watching youtube. (this traceroute/mtr is for youtube)

 

                                                                           Packets               Pings
 Host                                                                    Loss%  Last   Avg  Best  Wrst StDev
 1. 192.168.1.1                                                           0.0%   0.3   0.2   0.2   0.7   0.0
 2. 99.238.220.1                                                          0.0%   8.6  11.5   4.2  51.7   5.6
 3. 69.63.254.133                                                         0.0%   7.7  10.1   3.4  49.0   4.5
 4. 209.148.232.53                                                        0.0%   8.9  13.3   5.7  44.7   4.4
 5. 209.148.230.6                                                         0.0%   9.6  17.1   5.9 104.4  13.6
 6. ???
 7. 209.85.242.109                                                        7.3%   9.4  22.2   5.5 484.5  47.9
 8. 72.14.235.34                                                          8.0%  23.5  37.7  18.6 1555.  84.4
    216.239.46.160
 9. 209.85.246.194                                                        8.2%  22.4  26.2  19.1 317.9  18.5
    72.14.232.163
    209.85.254.239
    209.85.243.162
10. 108.170.243.225                                                       8.0%  22.0  26.8  15.9 409.8  30.3
    108.170.244.1
11. 108.170.238.89                                                        8.0%  20.8  27.0  16.6 401.8  29.0
    108.170.238.91
12. 172.217.6.110                                                         7.3%  22.4  30.7  17.6 441.7  47.1

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Exrobbers
I Plan to Stick Around

Why has Docsis 3.1 been turned off? It was functioning yesterday 
Hitron
Status
This menu show the status of the device

System Information
DOCSIS Provisioning
DOCSIS WAN
DOCSIS Event
Wireless
DOCSIS WAN
This menu displays both upstream and downstream signal parameters

DOCSIS Overview
Network Access Permitted

Subnet Mask 255.255.240.0

DHCP Lease Time 😧 06 H: 21 M: 32 S: 12
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 615000000 256QAM -2.500 11 36.610
2 561000000 256QAM -3.200 2 35.595
3 567000000 256QAM -3.000 3 35.780
4 573000000 256QAM -2.400 4 36.387
5 579000000 256QAM -2.700 5 36.387
6 585000000 256QAM -2.400 6 36.610
7 591000000 256QAM -2.800 7 36.387
8 597000000 256QAM -2.700 8 36.387
9 603000000 256QAM -2.800 9 36.387
10 609000000 256QAM -2.400 10 36.610
11 555000000 256QAM -3.200 1 36.387
12 621000000 256QAM -2.100 12 36.610
13 633000000 256QAM -1.800 13 36.387
14 639000000 256QAM -1.600 14 36.610
15 645000000 256QAM -2.200 15 36.387
16 651000000 256QAM -2.100 16 36.387
17 657000000 256QAM -2.100 17 36.387
18 663000000 256QAM -1.900 18 36.387
19 669000000 256QAM -1.900 19 36.610
20 675000000 256QAM -1.900 20 36.387
21 681000000 256QAM -2.200 21 36.387
22 687000000 256QAM -2.100 22 36.387
23 693000000 256QAM -2.300 23 35.595
24 699000000 256QAM -2.000 24 35.780
25 705000000 256QAM -2.300 25 35.595
26 711000000 256QAM -2.200 26 35.780
27 717000000 256QAM -2.200 27 35.780
28 723000000 256QAM -2.000 28 36.387
29 825000000 256QAM -0.700 29 36.610
30 831000000 256QAM -0.700 30 36.387
31 837000000 256QAM -0.500 31 36.610
32 843000000 256QAM -0.600 32 36.610
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 31.250 2 6400000
2 38596000 ATDMA - 64QAM 35.000 3 3200000
3 30596000 ATDMA - 64QAM 31.250 1 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
© 2017 Hitron Technologies Inc.. All rights reserved.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

markopas
I Plan to Stick Around

@Exrobbers wrote:

Why has Docsis 3.1 been turned off? It was functioning yesterday 
Hitron
Status
This menu show the status of the device

System Information
DOCSIS Provisioning
DOCSIS WAN
DOCSIS Event
Wireless
DOCSIS WAN
This menu displays both upstream and downstream signal parameters

DOCSIS Overview
Network Access Permitted

Subnet Mask 255.255.240.0

DHCP Lease Time 😧 06 H: 21 M: 32 S: 12
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 615000000 256QAM -2.500 11 36.610
2 561000000 256QAM -3.200 2 35.595
3 567000000 256QAM -3.000 3 35.780
4 573000000 256QAM -2.400 4 36.387
5 579000000 256QAM -2.700 5 36.387
6 585000000 256QAM -2.400 6 36.610
7 591000000 256QAM -2.800 7 36.387
8 597000000 256QAM -2.700 8 36.387
9 603000000 256QAM -2.800 9 36.387
10 609000000 256QAM -2.400 10 36.610
11 555000000 256QAM -3.200 1 36.387
12 621000000 256QAM -2.100 12 36.610
13 633000000 256QAM -1.800 13 36.387
14 639000000 256QAM -1.600 14 36.610
15 645000000 256QAM -2.200 15 36.387
16 651000000 256QAM -2.100 16 36.387
17 657000000 256QAM -2.100 17 36.387
18 663000000 256QAM -1.900 18 36.387
19 669000000 256QAM -1.900 19 36.610
20 675000000 256QAM -1.900 20 36.387
21 681000000 256QAM -2.200 21 36.387
22 687000000 256QAM -2.100 22 36.387
23 693000000 256QAM -2.300 23 35.595
24 699000000 256QAM -2.000 24 35.780
25 705000000 256QAM -2.300 25 35.595
26 711000000 256QAM -2.200 26 35.780
27 717000000 256QAM -2.200 27 35.780
28 723000000 256QAM -2.000 28 36.387
29 825000000 256QAM -0.700 29 36.610
30 831000000 256QAM -0.700 30 36.387
31 837000000 256QAM -0.500 31 36.610
32 843000000 256QAM -0.600 32 36.610
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 31.250 2 6400000
2 38596000 ATDMA - 64QAM 35.000 3 3200000
3 30596000 ATDMA - 64QAM 31.250 1 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
© 2017 Hitron Technologies Inc.. All rights reserved.


Try power cycling the device, some have found that to work (unplug the power cable from the back of the modem for a minimum of 30-sec. and then plug it back in.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dgelman
I Plan to Stick Around

Last night the firmware was installed on my CGNM-3552. Today, my WiFi is not listed on the connections list. I tried forgetting the network, but that did not work. I checked, the SSID and password remained the same.

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

markopas
I Plan to Stick Around

@dgelman wrote:

Last night the firmware was installed on my CGNM-3552. Today, my WiFi is not listed on the connections list. I tried forgetting the network, but that did not work. I checked, the SSID and password remained the same.

 


Did you try power cycling your device (removing the power cable from the back for a minimum of 30sec.) and if that fails, maybe resetting the device to factory defaults.  One other thing you can check is to see if your SSID's are set to visible or invisible broadcasting.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Log in to your router and check your firewall setting make sure IPv4 and IPv6 is set to minimum I was having the same issue as you on and off now it's seems okay.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dgelman
I Plan to Stick Around
My 2.4GHz is broadcasting, I did shutdown my 5GHz a while back. I can re-enable that. If I perform a factory reset, will I lose the trial firmware?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@JohnBeaudin wrote:

Only thing I know is when Dave is gone from the forums we are in the complete darkness without any idea what's going on..  One thing I learned from being a Rogers customer is ''patience'' because we need plenty!


But when Dave is off the forums, it means he is working really hard in the background trying to bring improvements 🙂

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a Senior Contributor

@RogersDave

 

I never doubt any second that the reason you're not in forum is that you are extremely busy.

 

I know some people are working just as hard as you in the background and we don't hear from them, but to us you're the MVP because.. we only get updates from you 🙂

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Mythen
I Plan to Stick Around
@RogersDave

Thanks for all your efforts on these issues that we are having and working hard to get the service working. Sorry for seeming impatient to get the improvements completed

Mythen

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Brainbug
I've Been Here Awhile

Recently upgraded to DOCSIS 3.1, and .24 firmware is stable and performs well.

 

Tested at 930 down/34 up, with minimal bufferbloat.

 

Latest Errors are as below (No hard reset of modem was required, either it reset or re-established the connection on its own)

 

1403/07/2017 13:27:1082000900warningB-INIT-RNG Failure - Retries exceeded;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
1503/07/2017 13:27:4382000200criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
1603/07/2017 13:29:5368000100criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
1703/07/2017 13:31:0990000000warningMIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
1803/10/2017 00:04:5582000200criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
1903/10/2017 11:32:2268010300errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
2003/10/2017 16:10:4782000200criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

trafsta
I Plan to Stick Around

So my Ubiquiti Edgerouter Lite arrived... so I stuck my .24 CODA into bridge mode with my 250/20 connection and as long as I do not enable eth1 and eth2 bridge mode (br0) and the hardware accelleration stays on I get 330mbit down/20mbit up very consistently while at 16-17% CPU usage max. With eth1 and eth2 bridged as br0 I get 130mbit max and 100% cpu usage... so yeah, as long as you are happy with not using eth2 for anything (and just connecting a switch to eth1 [I have an 8 port switch in one room and a 16 in another and two APs with 4 ports each elsewhere]) then the Edgerouter Lite is quite good. I dont' see why it wouldn't handle gigabit with ease. I have to enable a site-to-site ipsec VPN to my work firewall and I haven't messed with QoS on it yet, but I might some day... hopefully that doesnt' disable the hardware accelleration (I haven't checked out what features enable/disable it yet...).... but so far for $135 it is definitely a nice little gigabit-WAN-capable router.

 

Happy to have hair pinning NAT back as well (I seemed to have lost that with CODA .24).

 

Great that users in this thread mentioned the Edgerouter... glad I switched to it.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a Reliable Contributor

@Exrobbers

 

I also experienced the same thing for the last few days.  Where abouts are you located (Major Intersection)?

 

Thanks

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

gp-se
I'm an Advisor

@dgelman wrote:
My 2.4GHz is broadcasting, I did shutdown my 5GHz a while back. I can re-enable that. If I perform a factory reset, will I lose the trial firmware?

@dgelman

 

if you factory reset you will still have the current firmware (trial version)

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

gp-se
I'm an Advisor

@trafsta wrote:

So my Ubiquiti Edgerouter Lite arrived... so I stuck my .24 CODA into bridge mode with my 250/20 connection and as long as I do not enable eth1 and eth2 bridge mode (br0) and the hardware accelleration stays on I get 330mbit down/20mbit up very consistently while at 16-17% CPU usage max. With eth1 and eth2 bridged as br0 I get 130mbit max and 100% cpu usage... so yeah, as long as you are happy with not using eth2 for anything (and just connecting a switch to eth1 [I have an 8 port switch in one room and a 16 in another and two APs with 4 ports each elsewhere]) then the Edgerouter Lite is quite good. I dont' see why it wouldn't handle gigabit with ease. I have to enable a site-to-site ipsec VPN to my work firewall and I haven't messed with QoS on it yet, but I might some day... hopefully that doesnt' disable the hardware accelleration (I haven't checked out what features enable/disable it yet...).... but so far for $135 it is definitely a nice little gigabit-WAN-capable router.

 

Happy to have hair pinning NAT back as well (I seemed to have lost that with CODA .24).

 

Great that users in this thread mentioned the Edgerouter... glad I switched to it.


I just built a pfsense box using an old Core 2 Quad setup, I must say I should've done pfsense years ago! Using my pfsense box and my new TP-Link Archer C3150 as an access point I am able to do speed tests over wifi at 800Mb/s download! When I had the CODA in Gateway mode, from the same spot (12 feet from router) I could only pull 550-600Mb/s. It's awesome seeing a speed test at 800Mb/s over wifi! 

 

Anyone considering pfsense, DO IT, you wont be disappointed, also the TP-Link C3150 is an excellent MU MIMO Router, I have much better range now, and the connection is more stable. 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

The major difference is that you have a Core 2 Quad running at 2.4 Ghz, doing just firewall and router duties versus a router CPU running at a maximum of 1.4 or 1.7 Ghz doing everything including wifi.  And, you now have a separate CPU just for wifi duties.  Your speeds are a good example of why I've been saying to various forum users to consider something like PfSense, OpenSense or Sophos firewall/router and a stand alone wifi access point. From what I've read, the PfSense site doesn't say it, but you need something above a 2 Ghz processor to run gigabit speeds.  I'd be interested if you're running Snort and / or Suricata as well.



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

hoopdogg
I Plan to Stick Around

Since Saturday my WAN connection has been doing a daily reconnection; usually between 11PM/midnight.   Has anyone else been getting this?  I'm in the Cambridge, ON area.