FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[dmbcanda]

@Datalink

I went and swapped out for a black dot CODA, still no change in the signal strength.   Did get the other missing channels.   Waiting for a tech to confirm visit since Rogers is having technical issues today with the scheduling software...LOL.

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM -8.200 31 33.957
2 363000000 256QAM -6.100 10 34.346
3 369000000 256QAM -6.600 11 33.957
4 375000000 256QAM -6.400 12 33.834
5 381000000 256QAM -6.300 13 34.346
6 387000000 256QAM -6.500 14 34.346
7 393000000 256QAM -6.100 15 34.484
8 399000000 256QAM -6.200 16 34.484
9 405000000 256QAM -6.300 17 34.926
10 411000000 256QAM -6.300 18 34.484
11 417000000 256QAM -6.400 19 34.346
12 423000000 256QAM -6.000 20 34.926
13 429000000 256QAM -6.300 21 34.926
14 435000000 256QAM -6.100 22 34.926
15 441000000 256QAM -6.400 23 34.926
16 447000000 256QAM -6.600 24 34.484
17 555000000 256QAM -7.800 25 33.834
18 561000000 256QAM -7.700 26 33.834
19 567000000 256QAM -8.200 27 33.834
20 573000000 256QAM -8.100 28 33.834
21 579000000 256QAM -8.300 29 33.834
22 585000000 256QAM -8.300 30 33.834
23 357000000 256QAM -5.900 9 34.484
24 597000000 256QAM -8.600 32 33.834
25 603000000 256QAM -9.000 33 33.834
26 609000000 256QAM -8.900 34 33.834
27 615000000 256QAM -8.700 35 33.834
28 621000000 256QAM -8.100 36 34.346
29 633000000 256QAM -7.600 37 34.484
30 639000000 256QAM -7.600 38 34.484
31 645000000 256QAM -7.700 39 34.346
32 651000000 256QAM -7.800 40 34.484
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 30596000 ATDMA - 64QAM 32.500 1 6400000
2 38595668 ATDMA - 64QAM 35.250 3 3200000
3 23700000 ATDMA - 64QAM 31.250 2 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

[Datalink]

The repair crew had to call in a repair crew?

[Triple_Helix]

---

@Datalink wrote:

The repair crew had to call in a repair crew?

---

Yeppers! 

[VivienM]

---

@AOD999 wrote:

Before i had 3.1 in my area it would pick half from the 1-32 range and then pick from 50-62 ish but now its always the 1-32 channel id's and never anything out side of that range. I'm thinking if all the CODA's do it and become really popular wouldn't it create congestion if we all use only those channels and not be spread out?

---

To free up capacity on the system, when they deploy D3.1, they are removing some D3.0 channels (and reallocating that capacity to 3.1). This is why they are so eager to get gigabit customers away from the 3552s and on to the 4582s; there's just going to be less capacity on the D3.0 system once D3.1 is turned on.

I don't know for sure, but I suspect that if you have D3.1, while your 4582 may tune 32 D3.0 channels (or 24 if it's broken like mine), I don't think it will actually USE those 3.0 channels.

Over time, I suspect the number of D3.0 channels will even drop below 32...

[jalalinator]

one thing to note:

the rogers speedcheck site AND the rogers toronto server on speedtest.net are both reporting very low numbers to me

BUT on the telus speedtest server:

also another thing to note, I was getting about 400mbps for the longest time, couldn't figure it out why, my computer is clean as a whistle with no viruses ect hey for some reason my throughput was abysmal, the other day I booted into an ubuntu distro I have on a random hard drive and ran a couple tests and lowe and behold my full throughput was showing up (920+), so I formated my main windows 10 install and reinstalled all my programs av ect and I got my full line speed restored (the pic I uploaded above) now that I think of it it must have started after the win10 Anniversary Update since that OS I had since windows 10 came out and kept doing all the updates one by one on it so I think somewhere along the line some update/driver might have messed with it but now its all good! cant wait for 3.1 to be deployed though so I dont have as much of a fluctuation during peak hours but still amazing !! hope this block of text helps someone out try booting into a linux os and see if your speedtests match your windows side

[gp-se]

@jalalinator

Those are great speeds, have you logged into the modem to confirm it's only DOCSIS 3.0?

[jalalinator]

sadly I do this on a daily basis 🙂 haha I also look at the modem lights in the morning like a ritual ahha

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

[NOTORIOUSVR]

---

NOTORIOUSVR wrote:

I  have to say, everything is working great here now... Clearly they found the issue in my area as nothing else changed on my end... Same modem (CODA w/ black dot), same FW (.23).. 

And no matter what the time I get rock solid speeds... so clearly when Rogers get's their ducks in a row it is possible to have a proper gigabit network!

Well that was short lived... Everything was going great for about 5 days... yesterday and today the UL is down to 25-30 mbit...

It seems like they're limiting it though because the speed test snaps the needle up to the 25-30 mbit mark and it stays there... just like it did the last 5 days when it would snap and instantly go to 48-50 mbit... I never struggles like it did before.

Here's hoping they're still working on it.

[gp-se]

@jalalinator

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@jalalinator wrote:

sadly I do this on a daily basis 🙂 haha I also look at the modem lights in the morning like a ritual ahha

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

---

I do the same thing, every morning before work I take a peek at the modem to see if the lights changed, then when I come home I login and check if they upgraded my area...lol

[jseller]

What's really sad is I have DOCSIS 3.1 in my area but I can't get more than 500 Mbps on a gigabit connection.

[rjmaxim]

Are you using Coda 4582 V1B ?

Rogers is possibly on 2nd blackdot modem replacement  after many issues with first shipment and perhaps now on V1B? 

This is my second 4582 V1A, FW 2.0.10.13 and still running average 350/45
Intek replaced street to home cable to fix noise issue but could not help improve speed...they were able to get peak of 512 once last Sunday. 

They have opened a ticket for Rogers to investigate if area is issue. Need to follow-up with Rogers...since it's been almost 3 days. Likely my area is not on 3.1 yet.....and not sure if I want to go on Beta program after reading several forums. Anyone know if Scarborough (Lawrence/Meadowvale) is on Docsis 3.1 yet? 

My SignalNoise ratio is not as good others and also a channel 25 problem.

Downstream Overview

Port ID  Frequency (MHz)             Modulation        Signal strength (dBmV) Channel ID          Signal noise ratio (dB)

1              651000000           256QAM              5.400     16           37.356

2              561000000           256QAM              -0.200    2              36.387

3              567000000           256QAM              1.100     3              36.610

4              573000000           256QAM              1.700     4              36.610

5              579000000           256QAM              1.200     5              36.610

6              585000000           256QAM              1.700     6              36.610

7              591000000           256QAM              2.700     7              36.610

8              597000000           256QAM              3.700     8              37.356

9              603000000           256QAM              3.300     9              37.356

10           609000000           256QAM              2.900     10           37.356

11           615000000           256QAM              4.100     11           36.610

12           621000000           256QAM              4.800     12           37.356

13           633000000           256QAM              4.800     13           36.610

14           639000000           256QAM              5.400     14           36.610

15           645000000           256QAM              5.300     15           37.356

16           555000000           256QAM              -0.300    1              35.780

17           657000000           256QAM              4.900     17           36.610

18           663000000           256QAM              4.600     18           37.356

19           669000000           256QAM              4.700     19           36.387

20           675000000           256QAM              4.700     20           36.610

21           681000000           256QAM              4.200     21           36.387

22           687000000           256QAM              3.500     22           36.610

23           693000000           256QAM              2.600     23           36.387

24           699000000           256QAM              3.000     24           36.610

25           603000000           64QAM                 2.000     25           4.191

26           711000000           256QAM              0.500     26           36.610

27           717000000           256QAM              0.000     27           35.780

28           723000000           256QAM              0.500     28           35.780

29           825000000           256QAM              -4.100    29           34.484

30           831000000           256QAM              -4.100    30           34.346

31           837000000           256QAM              -3.400    31           34.926

32           843000000           256QAM              -3.900    32           34.926

OFDM Downstream Overview

Receiver              FFT type               Subcarr 0 Frequency(MHz)          PLC locked          NCP locked         MDC1 locked     PLC power(dBmv)

0              NA          NA          NO         NO         NO         NA

1              NA          NA          NO         NO         NO         NA

Upstream Overview

Port ID  Frequency (MHz)             Modulation        Signal strength (dBmV) Channel ID          Bandwidth

1              30596000             ATDMA - 64QAM             32.750   1              6400000

2              38596000             ATDMA - 64QAM             36.500   3              3200000

3              23700000             ATDMA - 64QAM             32.500   2              6400000

OFDM/OFDMA Overview

Channel Index   State     lin Digital Att       Digital Att            BW (sc's*fft)      Report Power    Report Power1_6            FFT Size

0              DISABLED            0.5000   0.0000   0.0000   -inf         -1.0000 4K

1              DISABLED            0.5000   0.0000   0.0000   -inf         -1.0000 4K

[Mythen]

Just a little thing I noticed under time zones. Newfoundland is UTC - 3:30 not UTC - 3:00.

Also rogers quick setup no longer accepts special characters for password

[jjdunn10]

Is anyone else having an issue with their upload speed during the day? Also, is anyone having issues dowloading games on Xb1 and cannot acheive higher speeds then 50Mbps average? I have the CODA-4582 with firmware 2.0.10.19 and all signal levels are fine.

[gp-se]

@jjdunn10 During peak hours I notice my upload will take a hit, congestion on the network is to blame.

At night/off peak I can hit 50mb/s, daytime is around 22-30mb/s

[user12343543]

I've never even hit 40! (up) and I'm lucky to get 30 even at like 4am.

Any way I can escallate this? The office of the president said buzz off!

[trafsta]

I'm a 250/20 user with a CGN3AMR. If I went to a Rogers store, would they be willing to give me a CODA modem? Just curious... I guess there is no benefit to doing so, but I'm honestly just getting sick of this CGN3AMR 🙂 Sure it might be a signal issue that is causing it to crash 2+ times a day and need a powercycle (tech supports says they see no signal issues, but they are sending a tech in next Thursday anyways to check), but after 6 months of issues with this CGN3AMR I kinda feel like trying something different, and willing to give the newer CODA a shot if Rogers will trade me w/o issues...

[rjmaxim]

Probably not....since Hitron CODA modems are used for Gigabit plans. 

[JohnBeaudin]

CODA 4582 is the default modems for Gigabit, 250u and 100u plans , I have 250 and traded my CGN3ACR for a CODA 4582 in December.

[rjmaxim]

Good to know...Thank you....I stand corrected. 

[jalalinator]

just chiming in here another day at the office just chilling you know breaking the theoretical maximum throughput of ethernet on a 1Gb link successively you know nothing to see just move along now...

cant wait for 3.1 so I can get just  a little more on the uplink xD

EDIT: did a quick number crunch and it seems as if my 995 is right on the edge of the theoretical maximum.. aww shucks

995.56/8=124.445

should I call and complain for my missing 0.555MB/s?????!?!?

[rjmaxim]

Jalalinator...what CODA H/W Version 1A or 1B?.... S/W version 2.0.10.23? What's your service area?

I am on 1A and  2.0.10.19 (Docsis enabled).  Using Coda in Bridge mode with WRT3200ACM with Cat 7...did Hard Reset(Unplug Power Cable/Hold Reset/plug-in Power Cable..90Sec)...and reconfigured settings. Subsequently Power Cycled network (Modem, Router, Computer). However performance degraded...from around 350/45 to 90/25 after update. Now back around 350/43. Suspect Rogers servers in my area are not yet capable of handling Gigabit bandwidth...and I'll have to wait for answers until Level 2 gets back to me. We clearly are Rogers Beta customers for Gigabit at the moment. (Toronto/Scarborough-East)