FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[hptouchdroid13]

@RogersDave

I just got the CODA today and would like to participate to the Firmware Trial. Here is my router info:

Hardware Version	1A
Software Version	2.0.10.13
Gateway Serial Number

I am currently getting 400Mbps-500Mbps down and 50Mbps up which is below the download average 750Mbps-900Mbps I am getting on the 3552. I hope you could get a chance to take a look on the issue.   TIA!

[RyzenFX]

@hptouchdroid13

Please send @CommunityHelps a private message of your modem's MAC address with a title along the lines of: 'Rogers Rocket Modem Firmware Trial' That information is only to be shared to them. Also, never share your MAC address online, it is also to be shared to yourself.

[hptouchdroid13]

@RyzenFX Okay will do. Thanks!

[blues_clues]

Picked up the new CODA modem today and immediately noticed some wireless issues.  I am on the stock firmware, 2.0.10.13.   Here is my initial findings:

- Wireless ghost network is gone! (good)

- Wireless client packets to do with SMB shares is being blocked or filtered.  I have a default WORKGROUP and any wireless client cannot access SMB shares hosted on my LAN wired NAS.  This was not an issue with the old modem.  For those with .19 or above, is this an issue with you?

I will wait until the beta push to do more intensive testing.

[gp-se]

---

@blues_clues wrote:

Picked up the new CODA modem today and immediately noticed some wireless issues.  I am on the stock firmware, 2.0.10.13.   Here is my initial findings:

- Wireless ghost network is gone! (good)

- Wireless client packets to do with SMB shares is being blocked or filtered.  I have a default WORKGROUP and any wireless client cannot access SMB shares hosted on my LAN wired NAS.  This was not an issue with the old modem.  For those with .19 or above, is this an issue with you?

I will wait until the beta push to do more intensive testing.

---

I have the same issue with SMB and wireless, I'm on .19

[sputnik62]

I am having the same problem. Apple MacBook Pro Ethernet connected to CODA-4582 (gateway mode). DHCP server does not assign IP address.

[gp-se]

Does it get an IP address with WiFi? what firmware version is the CODA on? I had the same issue with using wired cannot get an ip address from DHCP. I would do a factroy reset and set the CODA up again, then try and see if it works. 

[sputnik62]

---

@gp-se wrote:

Does it get an IP address with WiFi? what firmware version is the CODA on? I had the same issue with using wired cannot get an ip address from DHCP. I would do a factroy reset and set the CODA up again, then try and see if it works. 

---

DHCP assigns IP addresses to Wi-Fi devices but the same MacBook Pro does not get a DHCP address over Ethernet. CODA-4582 Firmware 2.0.10.6.

[gp-se]

okay that is very old firmware, give the modem 24-48 hours, the CODA should automatically update it's firmware to 2.0.10.19
once it updates do a factory reset and try again. I had the same issue, but with .19 I haven't had the problem.

[NOTORIOUSVR]

I'm really hoping .20 does something for me... but I doubt it will.

For months now the speeds in my area have just gone to utter trash... DL's are down to sometimes sub-100 Mbit, uploads are generally around 2-4... rarely every above 10...  This is on the 1000/50 plan.

I've called in and opened so many tickets, they've sent out technicians.. nothing seems to help except that whatever they did in my area 4-6 weeks ago made everything much much worse then it already was.

It's so bad right now that if I saturate my connection (Speedtest, newsgroups), the internet stops working completely (no ping, no DNS resolv, etc).

I've been told my stats look good, but I'm really at a loss here... 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	-0.200	31	37.636
2	363000000	256QAM	-3.200	10	37.636
3	369000000	256QAM	-3.000	11	37.636
4	375000000	256QAM	-3.700	12	37.356
5	381000000	256QAM	-3.600	13	37.356
6	387000000	256QAM	-3.200	14	37.356
7	393000000	256QAM	-3.100	15	37.636
8	399000000	256QAM	-2.800	16	37.356
9	405000000	256QAM	-3.000	17	37.356
10	411000000	256QAM	-3.800	18	37.356
11	417000000	256QAM	-3.200	19	37.636
12	423000000	256QAM	-2.800	20	37.356
13	429000000	256QAM	-3.000	21	37.356
14	435000000	256QAM	-1.700	22	37.636
15	441000000	256QAM	-1.500	23	37.636
16	447000000	256QAM	-1.900	24	37.356
17	555000000	256QAM	-1.100	25	37.356
18	561000000	256QAM	-1.100	26	36.610
19	567000000	256QAM	-3.400	27	37.356
20	573000000	256QAM	-2.300	28	37.356
21	579000000	256QAM	-0.800	29	37.636
22	585000000	256QAM	-1.600	30	37.636
23	357000000	256QAM	-2.800	9	37.636
24	597000000	256QAM	0.800	32	37.636
25	603000000	256QAM	-1.200	33	37.636
26	609000000	256QAM	-2.200	34	37.356
27	615000000	256QAM	-1.400	35	37.636
28	621000000	256QAM	-2.400	36	37.356
29	633000000	256QAM	-0.600	37	36.610
30	639000000	256QAM	0.100	38	37.356
31	645000000	256QAM	-0.600	39	36.610
32	651000000	256QAM	-1.800	40	36.610

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38595766	ATDMA - 64QAM	43.000	3	3200000
2	30596000	ATDMA - 64QAM	39.500	1	6400000
3	23700000	ATDMA - 64QAM	39.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[gp-se]

the modem stats looks good, no issues. When you have your speed problems, ask tech support to check other modems in your neighbourhood, that way they can see that it effects everyone and is a local node/CMTS issue.

[NOTORIOUSVR]

---

@gp-se wrote:
the modem stats looks good, no issues. When you have your speed problems, ask tech support to check other modems in your neighbourhood, that way they can see that it effects everyone and is a local node/CMTS issue.

---

I've done that many times... they never seem to find anything wrong.

As of 10:40 this morning:

 

[blues_clues]

Current production firmware: 2.0.10.19

Current trial firmware: 2.0.10.20

I sure hope 2.0.10.19 is not the current production firmware for the CODA.  There are a lot of wireless funtionality and management issues with this release.  Please push the 2.0.10.20 firware trail to my modem.

Current wireless issues:

- Wireless clients cannot see WORKGROUP hosts by hostname.  "ping -a" to a LAN IP address does not return a hostname.  

- Wirless clients do not show up in any "show" button for either displaying wireless clients, the service filter section or from the DHCP reservation scan.

- Wireless 2.4Ghz radio turns off unexpectedly.  Workaround is to toggle from "on" to "off", then back on.

- Any toggling of either the 2.4Gz or 5Ghz radios turns off both radios. (this was in the older modem too)

- 

[hosh]

Installed Firmware: 2.0.10.19

Client Browser: Chrome Version 55.0.2883.87 m

Operating System: Microsoft Windows [Version 10.0.14393]

When trying to view the connected wireless clients via Status | Wireless | Wireless Clients the overlay that appears doesn't always loading the spinning image due to a connection refused error that is returned from modem.

A page refresh or navigating to any other page causes a dialog box to appear with the following message: "Session timed out, please login!"

You will then be required to sign in again to continue to manage the device.

[Double_K]

@RogersDave  Can you please advise what the improvements were to the 2.4 & 5GHz settings in the firmware?  Did the transmit power increase?  Any other details?

• 2.0.10.14 (December 21, 2016) *
  
  • Improvement to 5 GHz WiFi
  • Fix to guest network

• 2.0.10.17 (December 23, 2016) *
  
  • Fix to handle degraded speeds due to external and/or WiFi interference
  • Improvement to 2.4 GHz WiFi
  • Improvement to 5 GHz WiFi

[andrew8]

@RogersDave I'm at my wits end... I'm on a CGN3ACR and for the past couple months (ever since 4.5.8.27) my internet has been complete trash. Can you please provide an update here or should I just terminate my contract with Rogers? With ongoing monitoring in PingPlotter I see packet loss approx every 30-40 seconds.

I am plugged directly into the modem right now and have tried resetting it numerous times. Please help 😞

[lethalsniper]

It's been about a month now with no answers with this acsmr modem since the coda modem it's like Rogers wants us all to switch over to the coda but I'm not still lots of issues , they can't even get the acsmr fixed how are they supposed to get the coda modem working properly

[NOTORIOUSVR]

^^^ have you correlated the packet loss with using your connection?

See here, as my speeds (specially UL) start to drop as usual when it gets later in the day I also experience packet loss when saturating my connection:

Just now I ran a speed test and as typical around this time my UL takes a dump:

During the speedtest I also get packet loss:

Which completely breaks the internet for me.  This happens any time I saturate my DL once my UL speeds take a dump.

My stats have actually gotten even better since I last posted them, so it's ceratinly not a connection issue:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	0.500	31	37.636
2	657000000	256QAM	-1.400	41	36.610
3	663000000	256QAM	-1.400	42	37.356
4	669000000	256QAM	-0.500	43	37.356
5	675000000	256QAM	-0.500	44	37.356
6	681000000	256QAM	0.400	45	37.356
7	687000000	256QAM	1.400	46	37.636
8	693000000	256QAM	1.200	47	37.636
9	699000000	256QAM	-0.700	48	37.636
10	705000000	256QAM	-1.000	49	37.356
11	711000000	256QAM	0.800	50	37.636
12	717000000	256QAM	0.300	51	37.356
13	723000000	256QAM	1.700	52	37.636
14	825000000	256QAM	2.400	53	35.595
15	831000000	256QAM	2.200	54	35.595
16	837000000	256QAM	1.700	55	35.084
17	843000000	256QAM	2.000	56	35.084
18	849000000	256QAM	1.500	57	34.926
19	567000000	256QAM	-2.800	27	37.356
20	573000000	256QAM	-1.600	28	37.356
21	579000000	256QAM	-0.200	29	37.636
22	585000000	256QAM	-1.000	30	37.636
23	855000000	256QAM	0.100	58	34.926
24	597000000	256QAM	1.400	32	37.636
25	603000000	256QAM	-0.500	33	37.636
26	609000000	256QAM	-1.500	34	37.636
27	861000000	256QAM	0.400	59	35.084
28	621000000	256QAM	-1.900	36	37.356
29	633000000	256QAM	0.100	37	37.356
30	639000000	256QAM	0.700	38	37.356
31	645000000	256QAM	0.000	39	37.356
32	651000000	256QAM	-1.200	40	36.610

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38595766	ATDMA - 64QAM	43.000	3	3200000
2	30596000	ATDMA - 64QAM	39.500	1	6400000
3	23700000	ATDMA - 64QAM	38.750	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

Which leaves whatever the heck they broke in my area around Dec 1.  Which made an already bad situation worse.  But no matter how many times I call support, I never get to speak to someone that is actually knowledgable.  It's the same old run around and support questions (did you reboot the modem, did you try by passing the router, blah blah) and nothing ever happens.

Technican who came out last, checked the lines, tested the connection with his laptop, etc... Nothing was found to be wrong. Called his supervisor, they said they can't do anything and I just have to call in again although nothing will change.

Unfortunately Bell doesn't get offer Gigabit in my building just yet (even though I have fiber directly in my unit for the past 6 months!!) but when they do or 3rd party providers have access and will be able to offer FTTH Gigabit I'm out, because what Rogers has done here is disgusting.  I used to have perfectly usable and stable internet even on the 500/20 temp. package... but once they updated my area it's been a complete disaster ever since with ZERO end in sight.

[andrew8]

@NOTORIOUSVR I'm plugged directly into the modem, nothing else using the internet and I see the same random packet loss, so it is not related to connection use.

As well, since the latest update on my modem my upload speeds have drasticly dropped. I used to average 15-18 mbps up, and now I am lucky if I get 8mbps up.

[NOTORIOUSVR]

---

@andrew8 wrote:

@NOTORIOUSVR I'm plugged directly into the modem, nothing else using the internet and I see the same random packet loss, so it is not related to connection use.

As well, since the latest update on my modem my upload speeds have drasticly dropped. I used to average 15-18 mbps up, and now I am lucky if I get 8mbps up.

---

@andrew8 Well one thing is for sure... it's just bad either way you look at it.  UL speeds for me continue to drop as the day goes on, sometimes like you I'm usually be low 8 mbit, more in the 2-4 mbit range which is completely unaccepable.  Of course as the UL speed drops, so does the DL speed and latency increases to unacceptable levels as well.

I've been with Rogers for many, many years and never have I seen this kind of a disaster before.  My speeds were always rock solid until 6-7  months ago and I guess they upsted the CMTS or whatever.

Then again around Nov 30/Dec 1 we had a 2 day outage for the entire building (block maybe even?) and things got even worse.  That said it's really hard to tell what is the fault.  Only thing I know for sure is that it's not the cable line from my modem to the box on the street and it's not my hardware (since like you these issues are present even when I am directly connected to my modem with my laptop).

Rogers may be in a bad place with the choice of their hardware updates, but seriously it's a real drag to have internet that doesn't even work some parts of the day, EVERY single day for the past few months.  Worst part is it seems like the fixes for the firmwares are focused on wifi and nonsese instead of speed and stability of the actual connection.  

[RogersDave]

---

@Double_K wrote:

@RogersDave  Can you please advise what the improvements were to the 2.4 & 5GHz settings in the firmware?  Did the transmit power increase?  Any other details?

• 2.0.10.14 (December 21, 2016) *
  
  • Improvement to 5 GHz WiFi
  • Fix to guest network

• 2.0.10.17 (December 23, 2016) *
  
  • Fix to handle degraded speeds due to external and/or WiFi interference
  • Improvement to 2.4 GHz WiFi
  • Improvement to 5 GHz WiFi

---

 I know there was changes to the beacon interval/rate and improvements to help with Pixel and Blackberry phones frequently disconnecting. I'm pretty sure there was more but I don't have the details handy.

---

@andrew8 wrote:

@RogersDave I'm at my wits end... I'm on a CGN3ACR and for the past couple months (ever since 4.5.8.27) my internet has been complete trash. Can you please provide an update here or should I just terminate my contract with Rogers? With ongoing monitoring in PingPlotter I see packet loss approx every 30-40 seconds.

I am plugged directly into the modem right now and have tried resetting it numerous times. Please help 😞

---

@andrew8, I just had a look at your modem and there seems to be an issue with your cable signal on the uplink (you can't see that part from the modem status page). It will require a technician visit to address this. It may also require our maintenance team to make some adjustments but the first step is to get a technician to perform measurements on your local cabling.

Once this is done, I also suggest that your swap your modem to a newer modem. You will benefit, if not right away, within a couple of weeks of DOCSIS 3.1.

---

@lethalsniper wrote:
It's been about a month now with no answers with this acsmr modem since the coda modem it's like Rogers wants us all to switch over to the coda but I'm not still lots of issues , they can't even get the acsmr fixed how are they supposed to get the coda modem working properly

---

@lethalsniper, I know you have been waiting for an updated firmware on the CGN3ACSMR. I haven't received one yet from Hitron. As soon as I do, I will update all trial participants to the latest firmware.

Dave