Hmm, so, good idea (maybe, no cigar as of yet, grr). @asharahmed are you running stock firmware in your R7000? If so and you haven't heard about the security issues with Netgear routers, have a look at the following:
http://www.techspot.com/news/67381-experts-warn-netgear-router-users-stop-using-devices.html
Same goes for anyone else running stock firmware.
I'm still wondering about the slow data rates. It makes no sense to swap a modem and see slow results repeated with several individuals. There is always the possibility of a bad manufacturing run, but I find that hard to believe for some reason. There has to be another reason afoot.
From what I see here, I do not have DOCSIS 3.1
Good morning Community,
It has been a busy night and I couldn't follow all the messages being posted but I'll try to summarize the main issues that were reported here yesterday and overnight.
Modem rebooting automatically: in most cases, these are modems that were activated on Tuesday or Wednesday that had IPv6 enabled. The modem will reboot once to accept the new configuration file that disables IPv6. It should be a single occurrence, if it is more frequent, let me know.
5 GHz WiFi performance: There are some reports of poor performance of WiFi, especially on the 5GHz band. This is being addressed with some improvements coming in the next firmware, likely before Christmas (it wasn't ready to launch in time). I also expect further tuning in the upcoming releases. One important note is that the antennas in this modem are all located at the top of the unit. For best performance, the unit should be installed upright (when facing the modem, the Rogers logo should be at the top) with nothing siting on top of the modem.
Pixel and Pixel XL frequent disconnects: I have been tracking this one and collecting traces for Hitron and Google. I was asked yesterday for a set of traces to put a fixed IP (instead of DHCP) on the phone. Since then, I haven't experienced any disconnect. This may be a temporary workaround for some of you but still work in progress.
Speed issues: a few of you have reported horrible speeds. There are quite a lot of reports, too many for me to respond individually. We are trying to assess if it is a modem issue, an incompatibility issue or a core network or peering problem. In order to triage the results, would it be possible for customers affected to perform the following:
- Disconnect all Ethernet cables from the modem (in gateway mode) or router (in bridge mode)
- Reboot your modem and or modem and router if applicable
- Wait until 2 blue lights are on (DOCSIS3.0) or 1 blue and 1 light blue light (DOCSIS 3.1) are on
- Reconnect only the computer used for testing the speed
- Perform a speedtest at http://speedcheck.rogers.com/en.html
- Record download and upload speed, latency, jitter and date/time of test
Report the following information:
- Date/Time of test:
- Modem mode: Bridge / Gateway
- Router brand/mode (if bridge mode):
- Connection to modem/router: Ethernet or WiFi
- Test server: http://speedcheck.rogers.com/en.html
- Download speed:
- Upload speed:
- Latency:
- Jitter:
I understand that speedcheck.rogers.com may not give you the best top speeds but it will help us determine where the issue lies. Also, step 1 and 2 above are quite important at this point of the investigation.
Thank you all for your assistance.
Dave
Speeds and ping have been alot better since I've upgraded to the CODA modem. I haven't experienced any of the issues mentioned here so far...
- Date/Time of test: 15/12/2016 8:24AM
- Modem mode: Gateway
- Router brand/mode (if bridge mode): pfSense
- Connection to modem/router: Ethernet
- Test server: speedtest.net Toronto - Beanfield Metroconnect
- Download speed: 940.59Mbps
- Upload speed: 51.21Mbps
- Latency: 4ms
- Jitter: N/A
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