FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[cyco]

Thanks for your work Dave! it is really appreciated, the network is a lot more reliable since these firmware started to be worked on.

Thanks!

[lethalsniper]

Is firmware .27 a Betta ? What does the firmware 27 what does it fix hopefully the jitter and ping

[RogersDave]

---

@lethalsniper wrote:
Is firmware .27 a Betta ? What does the firmware 27 what does it fix hopefully the jitter and ping

---

Yes firmware 4.5.8.27 is in testing stage. I started the deployment on participants of the trial program using CGN3ACSMR devices. Once this is completed, I will move on to CGN3ACR and CGN3AMR.

You can refer to my previous post for changes from version 4.5.8.22T3 (the previous trial version that is now in production on CGN3ACSMR) or to the 2nd post on this thread for a more exhaustive list of change per version.

[lethalsniper]

How can I test the Betta .27 firmware

[MarthaQ]

I participated in this and my firmware for CGN3AMR Hitron modem to 4.5.8.22. I initiated this because I had been given a new Rogers modem and I could no longer connect to my company's VPN after this modem was installed at my home. I could connect to VPN no problem using my old Bell modem but I switched to Rogers and could immediately no longer connect. My colleagues can still connect but I cannot. After the firmware update, I was able to achieve a working VPN connection for about a week but not consistently. Now it does not work at all from my Rogers modem.  The internet connections works but VPN does not. After communicating this failure, I received a private message from the department deploying the firmware update explaining that "you've the option of putting the modem in bridge mode and a 3rd party router and see if it resolves the issue."

I am assuming this means I need to purchase a router. Does anyone have any advice about this? I have no idea how to set up a router or what type of router to buy or whether or not this will resolve my issue.

[Triple_Helix]

I got .27 here.

Thanks,

Daniel 

[Datalink]

@MarthaQ can you log into your modem, navigate to the SECURITY .... VPN Pass-Through page and see if all of the various VPN pass-through options are enabled.  If they are currently disabled, please enable them.  Once that is done, reboot the modem by using the ADMIN .... DEVICE RESET .... Reboot Device function. 

[MarthaQ]

Thanks for your reply. All 3 VPN options were already enabled. Should I try the reset -reboot procedure anyway?

[Datalink]

That would only be necessary if you had set those options and did not reboot the modem at that time. 

[noziel]

Hi Dave

Am currently on .22 and at that time I did a modem reset and configured the modem in bridge mode. Once I receive this update do I need to reset the modem again? Again am only using it in bridge mode.

Thanks

[Alex4161]

Dave,

Thank you very much for testing and working with Hitron to resolve the modem issues we had.  I have the 3552 modem with the .22 firmware and while it is not perfect, it is much better then the stock firmware that came with it.

Are there any ways to improve the wireless range (i.e. turn off the hidden network)?  Hopefully the Intel Puma chipset issues are not like the ones the Iphone 7's are facing in Canada because of poor Intel wifi speeds:

http://cellularinsights.com/iphone7/

[lethalsniper]

Have you tested ping/ jitter any improvement?

[JohnBeaudin]

Amazing Work @RogersDave

Thank your for update!

[Mythen]

Any idea when the .27 firmware will be rdy for the 3552?

Also the 2.4 wireless on this 3552 is very degraded with the. 22 firmware range wise. The 5 ghz is way better range wise

Mythen

[JohnBeaudin]

TCP Lantency next, progress!

One day friends we will have a good ping in online gaming, and I am sure that day is coming in a very near future.

Let's not lose hope! and keep believing!

[howi]

@RogersDave,

Thanks for the news.

After a while of troubleshooting and reconfiguration of my VoIP ATA adapter, so far so good here with this trial firmware release of 4.5.8.27 on CGN3ACSMR.

Manual DNSv6 setting (but 1 server entry only vs 2 server entries for DNSv4) is now available too.

[RogersDave]

---

@noziel wrote:
Hi Dave

Am currently on .22 and at that time I did a modem reset and configured the modem in bridge mode. Once I receive this update do I need to reset the modem again? Again am only using it in bridge mode.

Thanks

---

Going from firmware 4.5.8.22 to 4.5.8.27 should not require a factory reset. Although there is technically 5 versions in between the two, they were all minor iterations over each other (we could have called it 4.5.8.23T5 but it makes it easier for everybody to know the exact version you are on this way).

[techieb]

Hi,

I have been moved to the .27 firmware and have been seeing slow upload speeds (under 3Mbps) and what looks to be some odd ping latency, not sure if it is due to the firmware or another network issue.

currently on the 250/20 service with the CGN3ACSMR bridged mode to Sophos home firewall, all tests are on wired connections, tested full speed with no ping issues to a device on the other side of the firewall

example of a tracert to google.ca

2 17 ms 11 ms 10 ms 99.254.208.1
3 36 ms 38 ms 130 ms gw10.wlfdle.rnc.net.cable.rogers.com [66.185.91.97]
4 92 ms 63 ms 133 ms van58-9-231-13.dynamic.rogerstelecom.net [209.148.231.13]
5 151 ms 102 ms 270 ms 209.148.230.6
6 * * * Request timed out.
7 2137 ms * 13 ms 209.85.242.109
8 37 ms * 9 ms 209.85.250.207
9 17 ms 20 ms 15 ms yyz08s13-in-f3.1e100.net [172.217.3.131]

[cyco]

I seem to have speed issue too, but I have not dug deeper into it, so I'm not 100% certain the issue isn't on my end, but I seem to be locked at 10mbits up and down.

[Makaveli99]

I'm now on the .27 firmware.

And latency is much better than .22

Look at the worst column between these two.

Firmware .22

Firmware .27

And all speed testing sites look normal aswell.

IPv6

C:\Users\i7>tracert google.ca

Tracing route to google.ca [2607:f8b0:400b:80a::2003]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  ****:****:****:****::*
  2    12 ms    19 ms    18 ms  2607:f798:804:64::1
  3    13 ms    13 ms    11 ms  2607:f798:10:89e:0:661:8509:1137
  4    11 ms    13 ms    14 ms  2607:f798:10:35:0:690:6324:8237
  5    13 ms    10 ms    13 ms  2607:f798:10:295::2
  6    12 ms    13 ms    11 ms  2001:4860:1:1:0:32c:0:8
  7    37 ms    13 ms    15 ms  2001:4860::1:0:7139
  8    12 ms    14 ms    13 ms  2001:4860:0:1::71f
  9    10 ms    11 ms    12 ms  yyz08s13-in-x03.1e100.net [2607:f8b0:400b:80a::2003]

Trace complete.

IPv4 

C:\Users\i7>tracert -4 google.ca

Tracing route to google.ca [172.217.2.131]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2    16 ms    30 ms    10 ms  99.242.0.1
  3    17 ms    19 ms    14 ms  66.185.91.137
  4    15 ms    15 ms    10 ms  van58-9-231-9.dynamic.rogerstelecom.net [209.148.231.9]
  5    14 ms    13 ms     9 ms  209.148.230.6
  6    10 ms    13 ms     9 ms  72.14.222.87
  7    21 ms    37 ms    21 ms  209.85.255.232
  8    10 ms    11 ms    10 ms  209.85.250.7
  9    15 ms    11 ms    14 ms  yyz08s14-in-f131.1e100.net [172.217.2.131]

Trace complete.

The only speed test where i'm seeing a difference is on the DSLreports one getting higher bufferbloat on this firwmare compared to last one.

[JohnBeaudin]

on .27

Tracing route to google.ca [2607:f8b0:4006:809::2003]
over a maximum of 30 hops:

1 1 ms 1 ms 10 ms **********
2 17 ms 17 ms 11 ms 2607:f798:80c:c1::1
3 28 ms 22 ms 37 ms 2607:f798:10:8008:0:690:6325:5113
4 28 ms 28 ms 28 ms 2607:f798:10:1e7:0:241:5614:7017
5 * * * Request timed out.
6 * * * Request timed out.
7 42 ms 48 ms 39 ms 2607:f798:10:296::2
8 40 ms 44 ms 42 ms 2001:4860:1:1:0:32c:0:8
9 53 ms 161 ms 45 ms 2001:4860::1:0:7139
10 56 ms 55 ms 56 ms 2001:4860::8:4000:cd7f
11 60 ms 60 ms 60 ms 2001:4860::1:4000:ce4b
12 65 ms 61 ms 59 ms 2001:4860:0:1::7a7
13 64 ms 59 ms 56 ms lga15s45-in-x03.1e100.net [2607:f8b0:4006:809::2003]

Trace complete.