FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I Plan to Stick Around
Posts: 324

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@user12343543 wrote:

@Triple_Helix wrote:

I'm sorry but the ranting will do nothing in helping Rogers fix the issues currently, we the others in this thread are trying to help Rogers by Beta testing new Firimware's as they come out and hopefully fix the many issues some are seeing, and is nothing new to me as I Beta Test many Microsoft and Security software to help improve user experience. 99.9% of Rogers users don't even know there are problems hence this small group of Beta Testers. 

 

Thanks,

 

Daniel Smiley Wink

 

@RogersDave I have my speed back after talking with Rogers support and had to do a complete reset then setup all settings once again.

 


I think more than 0.01% of rogers users have a chromecast or play online games 😛

They can tell something is broken, just unlikely to know it's the modem and blame it on something else (ergo we never hear them complain as they don't know who to contact)

 

I'm just hoping Staff will see my post and at least CONSIDER allowing 3rd paty modems?


True but I doubt it IMO.

Microsoft® MVP Windows Insider - Windows Security
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I'm an Advisor
Posts: 931

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@user12343543 wrote:

@Triple_Helix wrote:

I'm sorry but the ranting will do nothing in helping Rogers fix the issues currently, we the others in this thread are trying to help Rogers by Beta testing new Firimware's as they come out and hopefully fix the many issues some are seeing, and is nothing new to me as I Beta Test many Microsoft and Security software to help improve user experience. 99.9% of Rogers users don't even know there are problems hence this small group of Beta Testers. 

 

Thanks,

 

Daniel Smiley Wink

 

@RogersDave I have my speed back after talking with Rogers support and had to do a complete reset then setup all settings once again.

 


I think more than 0.01% of rogers users have a chromecast or play online games 😛

They can tell something is broken, just unlikely to know it's the modem and blame it on something else (ergo we never hear them complain as they don't know who to contact)

 

I'm just hoping Staff will see my post and at least CONSIDER allowing 3rd paty modems?


What do third-party modems have to do with the chromecast issue?! 

 

 

I presume the chromecast issue is an issue with bugs in the gateway mode. You can already use your own third-party gateway - just enable bridge mode and off you go...

 

The only recent bug in the CGN3ACSMR that has affected bridge mode users is the crashing bug with the Casa CMTSes. And frankly, what would you do if there was a similar incompatibility in your third-party modem's firmware? The only way 'third party' modems make any practical sense is if they're quietly supported by Rogers, if Rogers CMTSes are able to push out any firmware updates, etc. 

 

That being said, I wonder why this .22 has not been broadly deployed by now... 

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I've Been Around
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Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Thank you. 4.5.8.22 firmware really fix it. All chromecast showing on all of my devices.

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I Plan to Stick Around
Posts: 32

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

The 3rd party modems wouldn't be so terrible in bridge modem, and some offer a decent gateway mode too.

 

These hitrons have dozens of issues that shouldn't even exist. I can't even login to the webui half the time (never had this issue with another brand)

 

Anyways my point about the chromecast is that if these updates can break that functionality, what will the next updates brick? I think it's silly to play wack-a-mole when the issues don't exist on other equipment.

 

 

BTW Seems ping doesn't work on the webui at all from the diag menu. (Yet another bug) IMG.png

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Posts: 954

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

My in-laws who live in the same building as me and also with Rogers have a grandfather Rogers Internet package something like 20down and 1mb up with some little black stand alone modem , when I did some ping/ jitter test it was lower then mine , also brought up Xbox one to test lag/ latency what a difference game felt smoother, no delay, game just felt very responsive when playing. So the ones who say stand alone modems won't make a diff I disagree.
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Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@lethalsniper wrote:
My in-laws who live in the same building as me and also with Rogers have a grandfather Rogers Internet package something like 20down and 1mb up with some little black stand alone modem , when I did some ping/ jitter test it was lower then mine , also brought up Xbox one to test lag/ latency what a difference game felt smoother, no delay, game just felt very responsive when playing. So the ones who say stand alone modems won't make a diff I disagree.

That is a DOCSIS 2 modem. There are plenty of reasons why DOCSIS 2 might perform better, including less bugs in firmware (both in the modem and the CMTS), less network saturation (I'm sure no high-volume users are on D2 anymore), maybe even different CMTS equipment (are the Casa CMTSes powering the D2 channels, or is older Cisco equipment still in use for D2?), etc. Maybe the channel bonding in DOCSIS 3 inherently adds latency; who knows.

 

None of those have anything to do with a 'standalone modem' compared to a gateway in bridge mode... and really, if Hitron was to sell a standalone modem, I'm sure it would run the same firmware (minus the gateway/NAT/wireless/etc code) as the gateways, so it'd have the same bugs...

 

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I've Been Here Awhile
Posts: 3

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hi,

I received the firmware update yesterday and now I can see the Chromecast icon on all devices.

Thanks for your help

Essam

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I Plan to Stick Around
Posts: 32

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I think it's deeper than D2 vs D3. I have a 2nd cable line and have much better ping times on that modem (same cmts remember)

 

I think the Hitrons have serious issues, ping'd the actual modem and this jitter is insane! (2nd modem is never above 1ms)

 

IMG.png

 

83 MS to a LOCAL device is insane! 

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I'm a Senior Contributor
Posts: 641

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Latency should be a priority for a top notch services.

Rogers gigabit is advertised as a god package  at 149.99$ a month and you have sky high ping in online games.. 

Top notch service = lowest ping possible.

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I Plan to Stick Around
Posts: 32

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

hopefully bell's ftth will kick them into gear. Tried at a friends house and ping to google is 2MS not 100 😛