FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[jalalinator]

been on the trial firmware for about a week now on the "gigabit" package, throughput doesn't exceed 800mbps~ and upload is at 30mbps~ on average, also been experiencing alot of slow load times and timeouts on sites like youtube , twitch, modem is still throwing ranging errors daily. here is my modem stats (the line has a 6db pad on it aswell at the box on the lawn)

1	657000000	256QAM	-2.600	41	38.983
2	363000000	256QAM	-9.800	10	36.387
3	369000000	256QAM	-9.400	11	36.387
4	375000000	256QAM	-8.400	12	36.387
5	381000000	256QAM	-7.100	13	37.356
6	387000000	256QAM	-7.000	14	37.636
7	393000000	256QAM	-6.700	15	37.356
8	399000000	256QAM	-6.700	16	37.636
9	405000000	256QAM	-7.000	17	37.356
10	411000000	256QAM	-6.800	18	37.636
11	417000000	256QAM	-6.600	19	38.605
12	423000000	256QAM	-6.400	20	37.636
13	429000000	256QAM	-6.400	21	37.636
14	435000000	256QAM	-6.600	22	37.636
15	441000000	256QAM	-6.600	23	38.605
16	447000000	256QAM	-6.500	24	37.636
17	555000000	256QAM	-3.100	25	38.983
18	561000000	256QAM	-3.400	26	38.983
19	567000000	256QAM	-3.300	27	38.983
20	573000000	256QAM	-3.200	28	38.983
21	579000000	256QAM	-3.200	29	40.366
22	585000000	256QAM	-3.100	30	38.983
23	591000000	256QAM	-3.400	31	38.983
24	597000000	256QAM	-3.100	32	40.366
25	603000000	256QAM	-3.400	33	39.200
26	609000000	256QAM	-3.000	34	39.500
27	615000000	256QAM	-3.200	35	39.200
28	621000000	256QAM	-3.400	36	39.500
29	357000000	256QAM	-9.500	9	36.200
30	663000000	256QAM	-2.800	42	39.500
31	669000000	256QAM	-2.700	43	38.900
32	675000000	256QAM	-2.700	44	38.900

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	BandWidth
1	30596000	ATDMA - 64QAM	39.000	1	6400000
2	38596041	ATDMA - 64QAM	41.250	3	3200000
3	23700156	ATDMA - 64QAM	39.000	2	6400000

[Bruno1]

Hi. I think I got the new firmware and Chromecast started working again. Only issue I had today was controlling Chromecast volume on Spotify with my Android phone. The volume box would not appear when I tried to lower volume and my phone's ringtone volume started to go down instead. Any thoughts on what can cause that? Thanks

[selbourn]

Encountered an issue tonight with casting to Chromecast from Android shomi app, possibly related to an issue I mentioned in my first feedback post.

Cast connects without issue, but if I turn off the screen on the phone while casting with focus on the shomi app, not only does the phone's Wi-Fi stop, as mentioned before, but the entire wireless network drops for a few minutes, as if the modem is rebooting. If I leave the screen on, the stream continues and the phone doesn't disconnect from the Wi-Fi. If focus is on another app when the screen turns off, the stream continues and the network remains active, even if the phone disconnects from the Wi-Fi.

Not sure if this is completely relevant to the firmware trial, or is more an issue with the shomi app, but it did seem only to happen because of the phone dropping Wi-Fi, which is an issue that presented with the 22 firmware update.

[Hubert1]

I believe I just have the trial firmware pushed to my Rocket modem.  Chromecast is back up and running.  However, I noticed a significant drop in the speed to stream a movie  I also have an IP phone which suddenly disconnected for no reason.  I needed to reboot everything including the Cisco AP211 adapter, a DLink switch and the modem to get the phone signal back.

[snallamu]

Hi,

My issue with Google chrome cast and CGN3ACSMR Modem is fixed now.Thanks for the instant fix

[waqqas31]

My current version is 22 and Chromecast is NOT working.  It cannot even connect to my 2.4GHz SSID.  Is there any difference between the 22T1 discussed in this thread and the v22 that I may be running?

[twopher]

need help

cannot gain access to my modem configuartion page 192.168.0.1 after factory resetting modem because of connectivity issues with Ethernet for desktop computer and wifi access for wireless priting using canon imageclass printer.. figures maybe if i reset the modem things would be fixed but now:

1- desktop computer connects via ipv6 but only google.com and searches in google.com work.... rogers.com amazon.ca microsoft.com do not load with ipv6 but the network status shows INTERNET ACCESS with IPV67

MANUALLY entered the ipv4 information in the windows network adapter settings and now  pages load.

2- 192.168.0.1  loads but  cusadmin/password does not work to let me gain access to advanced manual settings and rogers tech support gave me  rogersxxx what ever it was and that didnt work either.

NEED THIS FIXED ASAP OTHERWISE PLEASE SEND ME A NEW OLD FIRMWARE MODEM CAUSE I THINK ALTHOUGH MY MODEM LETS ME HAVE SOME INTERNET ACCESS I CAN'T GET INTO THE MODEM SETTINGS VIA ANY BROWSER BECAUSE ITS NOT ACCEPTING THE DEFAULT UN AND PW

[Mythen]

If you factory reset your modem and 1st page after that should have been the rogers setup page. Whatever you made your WiFi password should be the login password. That ls what I found.

[ArtG1]

please upgrade my modem beacuse of chromecast problems

[ArtG1]

please email me with upgrade on my modem for chromecast connection

[jjbolduc]

My Chromecast is working with my HTC one phone, Ipad Air, Asus 100 transformer chi (windows). My two wireless printers work as well. Sanity has finally come.

[mnm]

Things are 99% resolved for us. Only thing I've noticed is that we have to go into the Google Cast App>Devices to view our Chromecasts are loaded before we go to the app we want to cast. If we go to the app first the Chromecast Icon is not there and we can't cast. This is new for us.

[Silence]

@RogersMargaret @RogersDave As far as online gaming specifically for the PS4 I'd say my old advance modem was a lot better than my now ac version. I used a cat7 ethernet cable connection with both and so far the connection was faster and less laggy using my non ac advance modem. I thought getting the latest firmware may fix the issue but I'm still not getting the speeds I was when I did the PS4 network speed test using my old modem. I'm currently using software version 4.5.8.22 I've been experiementing with this firmware for awhile trying to get a good feel for it even tried putting the ps4 in DMZ mode and even portfowarding the important ports but nothing seems to give me the consistancy I had with my regular non ac advance modem.

[RogersDave]

---

@Silence wrote:

@@RogersMargaret@ @RogersDave As far as online gaming specifically for the PS4 I'd say my old advance modem was a lot better than my now ac version. I used a cat7 ethernet cable connection with both and so far the connection was faster and less laggy using my non ac advance modem. I thought getting the latest firmware may fix the issue but I'm still not getting the speeds I was when I did the PS4 network speed test using my old modem. I'm currently using software version 4.5.8.22 I've been experiementing with this firmware for awhile trying to get a good feel for it even tried putting the ps4 in DMZ mode and even portfowarding the important ports but nothing seems to give me the consistancy I had with my regular non ac advance modem.

---

Thanks for your feedback Silence. We are currently working with both our modem and CMTS vendor to reduce latency variations observed by certain users. This is a top priority for us at the moment.

When you refer to the non-ac modem, would you be able to provide a specific example (model name)?

[SimplePanda]

---

@Silence wrote:

@@RogersMargaret@ @RogersDave As far as online gaming specifically for the PS4 I'd say my old advance modem was a lot better than my now ac version. I used a cat7 ethernet cable connection with both and so far the connection was faster and less laggy using my non ac advance modem. I thought getting the latest firmware may fix the issue but I'm still not getting the speeds I was when I did the PS4 network speed test using my old modem. I'm currently using software version 4.5.8.22 I've been experiementing with this firmware for awhile trying to get a good feel for it even tried putting the ps4 in DMZ mode and even portfowarding the important ports but nothing seems to give me the consistancy I had with my regular non ac advance modem.

---

In my experience the PS4 speed test results are so inconsistent and often so inaccurate that they're almost random numbers - not say you're not having an issue, but this (the PS4 speedtest) is probably one of the worst ways to diagnose it.

[lethalsniper]

I'm also experiencing some higher pings and slower speeds with this modem when playing xbox one omline. just upgraded from the cgn3 which was better overall for gaming. Is there a fix coming or do we need to go back to the cgn3

[azncapcom]

I am having an issue with my Nexus 6P when its connected to the home wifi, sometimes its VERY SLOW, like would take 15- 20 seconds to load a webpage. Sometimes the wifi symbol shows an issue with it with an exclamation mark. rebooting the modem fixes the issue. However, i don't notice the issue on my LG G3...

[lethalsniper]

Why do you guys relase a firmware / modem with so many issues ? Online gaming sucks with the modem why ? No issues with the original cgn3 why this one ? Thought the rocket modem was supposed to be alot better for online gaming I don't see it.

[JohnBeaudin]

@RogersDave That's great news that you guys starting to work on latency.

Many of us are online gamers and let's be honest with Rogers Cable the speed is great but the Ping/lantecy in online game is sky high.

Any games I play I always have almost the double ping compared to someone on DSL or FTTH.

Exemple: I will have 75 ping in NY,Chicago servers, and friends with FTTH and DSL around the same location north east NB.. will have 20-25 ping, and it's the same thing with any games, always have double dsl/ftth ping.

I know there is only so much you can do with firmware.. and the only way to really lower the ping down will be DOCSIS 3.1 , however are you guys trying to at least reduce ping a little on the next firmware update, will it be released soon to beta tester?

[RogersDave]

---

@JohnBeaudin wrote:

I know there is only so much you can do with firmware.. and the only way to really lower the ping down will be DOCSIS 3.1 , however are you guys trying to at least reduce ping a little on the next firmware update, will it be released soon to beta tester?

---

In all transparency, the next firmware (which should be 4.5.8.22T2) will not include anything related to latency.

We are however working on multiple fronts to improve jitter by optimizing the configuration of some pieces of equipment. We are also baselining different configurations to see what we can achieve. This may lead to a firmware change or not, it is not clear at this point.

[JohnBeaudin]

Thanks for the update @RogersDave , I can't wait to test this out, can we expect this soon?