FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[alanlam929]

After the firmware upgrade, the all of my devices can see and use the chromecast just like before. 

However, not sure if this is related to the upgrade or not, i am seeing my cell phone losing wifi connections from time to time for a 2-5 second period. 

[SlavaJ]

Hi, it's been 2 weeks since this post and yet my modem still shows 4.5.8.21

[mattstus]

how will i know when my firmware has been updated.

just said it would be pushed in the next 48/72 hrs.

will i get a notice or something?

[NorthGraves]

Just to share with those using Gigabit service, what I did to rule out mediocre cables not allowing the hardware realize its full potential (speed), was replacing cat 5e cables between 1) the switch and the router and 2) the router and the cable modem with two cat 7 cables.

So far so good. Also, they look and feel great, very sturdy and high quality.
$6 something CAD for both all in delivered to my mailbox.

http://www.ebay.ca/itm/172038006172 or use any other seller, they all sell the same wires.

FWIW, cat 7 is certified to 10 Gb speeds, if I remember correctly.

[Datalink]

@mattstus you might see the front LEDs on the modem go dark, indicating that a firmware installation is taking place.  Just let it run.  It will update and then reboot.  If you log into the modem and look at the Software Version (Firmware), you might see V4.5.8.20 or .21 loaded if you have a CGN3ACSMR, as indicated by the product sticker at the back of the modem.  After the firmware update, you will see V4.5.8.22

[Freegithub]

I don't know if this is a coincidence, but since upgrading to the new firmware (first .21, and continuing with .22), my upload speeds are much lower than expected. On Gigabit, and no issue hitting 600+D (that is a limitation of hardware and my pfSense router, so that's expected - higher if testing direct). However, I'm hitting 7-10U. Previously when on .19, I was consistently 35-45U

Is this a coincidence or something related to the modem's firmware?

[RogersDave]

Hello Community,

As part of this trial program, one of the issue that was resolved with firmware 4.5.8.21 was related to the modem LAN port going down in case of a RF/signal outage. Although this problem was resolved in the modem firmware, we are still investigating if there is an underlying network issue that needs to be addressed.

I am reaching out the participants of this trial looking for specific examples of the following:

• DOCSIS event logs contains entries “Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out”
• Internet goes down for a couple of minutes at least once a day
• Prior to the modem upgrade, Internet was going down multiple times per day, requiring a modem reboot

If any of these situations applies to you, would you mind sending a private message @RogersDave with some details of what you are experiencing.

Our network performance team will then perform further investigation.

Thanks

Dave

[aaaaaaaaaa]

After using the trial firmware for five days, it appears that the need to reboot the modem daily has gone.

I also noticed the DOCSIS event logs contains entries “Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out”.

[RogersDave]

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@aaaaaaaaaa wrote:

After using the trial firmware for five days, it appears that the need to reboot the modem daily has gone.

I also noticed the DOCSIS event logs contains entries “Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out”.

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Thanks aaaaaaaaaa.

I pulled your modem logs and added you to the list of modems to monitor more closely.

[JohnBeaudin]

14 07/04/16 02:14:28 82000400 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out I get this error in my events. I am on .22 firmware, will msg Dave