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Unknown Server Error when I try to find out usage

rsiddall
I've been around

My Internet usage is over the limit last month for the first time ever. I need to know what's going on but when I click on Usage I get "Unknown Server Error". Happened 3 days in a row. Tried chat and even called on the phone but I just got upsell and useless suggestions ("use a different browser" "refresh cache").Anyone else getting this?

 

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Re: Unknown Server Error when I try to find out usage

RogersCorey
Moderator
Moderator

Greetings and good morning @rsiddal!

 

We'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

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