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Unable to Access Account Details/Services on My Rogers App

Chapart1
I've been around

For the past week I cannot access any of my account details via either the app and MyRogers.  I am logged in, see my account name and that is it.

Chat and calling in have not rectified this.

 

How are customer accounts being supported if we cannot view our own information?

 

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3 REPLIES 3

Re: Unable to Access Account Details/Services on My Rogers App

RogersCorey
Moderator
Moderator

Good morning @Chapart1!

 

When you called in, was a ticket escalated to have this issue investigated further? In a case where we can't troubleshoot to solve a problem like this, a ticket should be sent to continue the troubleshooting and investigation.

 

If this was not done, I can work with you to ensure it is. 

 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

Re: Unable to Access Account Details/Services on My Rogers App

link my  home inertness  billing account to my cell phone billing please

Re: Unable to Access Account Details/Services on My Rogers App

Hi @Thele, welcome to the Community!

 

Are you using the same email for both the wireless account and the Internet account? If yes, you can add your account to your existing MyRogers profile. Please click here to see the step by step instructions. 

 

Let us know if you have any questions. 

 

 

 

 

RogersZia

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