FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[Jeffj]

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@rjmaxim wrote:

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@Jeffj wrote:

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@Datalink wrote:

Well, the Acer was an i3, which isn't that far off of an i5.  Its not just the processor, its everything else that the laptop is built with.  All I'm saying is that it doesn't surprise me that you're not seeing well over 900 Mb/s on a laptop.  Is the USB connector on the mac a USB 2 connector by any chance?  If so, its limited to 480 Mb/s.

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True, its the wireless card, its power, the NIC controller. But i didnt really want ot get into a wall of text.  It rolls down hill with performance, so chances are if the proc is a power saving and or budget  unit, so is the wifi card, and nic, and so on. Which all affects the end result. 

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Folks....you're not giving me any compelling reasons...just Blah, Blah, Blah. We need Facts not Alternative ones...Cheers!

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These are facts, not blah blah blah, just because you dont understand the relation of hardware to achievable bandwidth doesn't mean the relation is a fallacy.

I can tell you for a fact that tower is ancient in computer terms, and newer hardware then it has hard times sustaioning true gigabit speeds.  And my post about hte macbook air was to give you the heads up that it was designedwith power saving in mind and it will also most likely not e able to achieve gigabit speeds and sustaion them for long periods of time either, as the system resources will have to be used for more then just the internet connection.

[Alex4161]

@Jeffj

Here is a question for you:  If you have 2 system that have gigbit NICs and you can transfer files between them at gigbit speeds, should you not get the same performance in a speed test?  Data is data and your i/o between sending the files from A to B and then from B to A would be equivalent of downloading a file from a server correct?

[Jeffj]

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@Alex4161 wrote:

@Jeffj

Here is a question for you:  If you have 2 system that have gigbit NICs and you can transfer files between them at gigbit speeds, should you not get the same performance in a speed test?  Data is data and your i/o between sending the files from A to B and then from B to A would be equivalent of downloading a file from a server correct?

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Not entirly, As your LAN<->LAN transfers will never suffer from outside issues or latency caused from them, the route is also direct and not multiple hops. 

But theoretically, in a perfect world with prfect internet, if you can achieve gigabit speeds in LAN<->LAN transactions there shoudl be no reason why you cant achieven full gigabit speeds (about 940mbps, because of TCP stack overhead) on an internet connection. 

[User1445713]

If the CODA modem is rated 1 Gigabit and beyond then I don't see why we couldn't see 1 gigabit download speed. The modem should be the last bottleneck on the larger scale network. 

 As far as computer every one is different but new modern low power thin notebooks don't have problems with Gigabit speeds. I have 2017 Dell XPS 13" 3360, low power i7 2-core (15 Watts) CPU with solid state hard drive M.2 PCIe connection type. I can easily get 1Gb/s consistent speeds on internal network downloading file from NAS drive (107 megabytes per second on the Windows file copy chart) 35% CPU load. This is using LAN Gigabit Dell adapter to USB 3.1 Type C (Thunderbolt) as well as using Ebay inexpensive USB 3.0 to Gigabit adapter. I'm getting 200 Mb/s speeds using the same test on wireless. Laptop AC card is rated 866.7 Mbps and CODA 1733 Mbps.

Laptop can typically run all day on battery without even turning the fan on similar to tablets and phones.

Can't test CODA limits. Don't have Gigabit account 😉

[markopas]

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@User1445713 wrote:

If the CODA modem is rated 1 Gigabit and beyond then I don't see why we couldn't see 1 gigabit download speed. The modem should be the last bottleneck on the larger scale network. 

 As far as computer every one is different but new modern low power thin notebooks don't have problems with Gigabit speeds. I have 2017 Dell XPS 13" 3360, low power i7 2-core (15 Watts) CPU with solid state hard drive M.2 PCIe connection type. I can easily get 1Gb/s consistent speeds on internal network downloading file from NAS drive (107 megabytes per second on the Windows file copy chart) 35% CPU load. This is using LAN Gigabit Dell adapter to USB 3.1 Type C (Thunderbolt) as well as using Ebay inexpensive USB 3.0 to Gigabit adapter. I'm getting 200 Mb/s speeds using the same test on wireless. Laptop AC card is rated 866.7 Mbps and CODA 1733 Mbps.

Laptop can typically run all day on battery without even turning the fan on similar to tablets and phones.

Can't test CODA limits. Don't have Gigabit account 😉

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I would invite you over but ever since I got bumped from .19 to .23 and then .24 shortly after my speeds went from 925-950 down to 750 down just because of the firmware upgrade.  I would be more than happy to stick with .19 if issue wasnt for it no working with DLINK hardware in bridge mode.

[WestPoint]

@CommunityHelps @RogersDave

Ok. So everyone getting all those strange errors, Im telling you, TRY a factory reset, by unplugging all your devices from the LAN connections, and press the reset button on the bank with a paper clip for about 30secs then release.

leave all you connections un plugged, let the modem boot, it will eventually stating flashing your download and upload lights green, and it will redownload the v.24 firmware and reboot again.

Then try plugging in 1 device, a laptop or desktop to the wired LAN if you can, and do the inital modem setup with only that device connected, and then check your speeds using; https://speedcheck.rogers.com/en

ALSO NOTE, cat5 cables may not provide gigabit connections, even on short length, to guaruntee you are getting gigabit connection, use only cat6 cables and check your ethernet card when connected for either 100mbps connection or 1.0gbps.

If your using cat6 and all this doesnt work, try replacing the modem again to the new dual black dot modems, which I did myself, and then boot up the same way, only with one device and test.

My connection seems to be pretty good since i did this, I only went down once so far, and im still wokring on that with Rogers, as it seems any long-term connection sustained, seems to slow over time and then fail. My IP phone wont make more than about a 2 min call with hanging up, and my Xbox One S tried to download and install Star Wars Battlefront, approx. 42gb file, and it started at about 220mbps, but within 1 min, it dropped to 150mbps, then 75mpbs, then about 20mbps, then less than 1mpbs, litterally downloading at kbps for about 15secs, then it stopped, paused the download/install, and all my devices lost internet, but not IP adresses, and I was forced to do a manual reboot.

It seems, for the most part, they have stabilized the connections, as long as there isnt a sustained connection, lol, which is hilarous and just great for all us gamers and people with home offices and seniors with IP lifeProtect devices... *sarcasm*

Anyways, I hope that helps some people get to where they can be stable for the most part until Rogers can determine what the issue is....

[dallasdinatake]

OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES 6.199997

[blues_clues]

For those looking for an overall service experience rather than determining their local speed to Rogers' infrastructure, I would advise to run tests from this site: here.

[markopas]

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@blues_clues wrote:

For those looking for an overall service experience rather than determining their local speed to Rogers' infrastructure, I would advise to run tests from this site: here.

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Just tried this and it gave me less than stellar results (which I know are way below avg.) here at work and only completed 2 out of the 4 tests.

[JohnBeaudin]

I tried the sourceforge.net/speedtest on 250/20 with the original Coda Modem

Latency: 65ms

Download Speed: 363 mbs

Upload Speed: 30.8 mbs

Packet loss: 0%

The test rated my connection 4.4/5

On speedtest.net I usually get 330 down and 22 up.. 

[trafsta]

Sooooo it took around 36 hours but Rogers finally fixed their provissioning servers and got my new double-black-dot CODA-4582 up and running. I see it is on firmware 2.0.10.24. I never requested a trial firmware so I guess .24 is the latest firmware being pushed out to both regular users and trial firmware users? If thats the case, I guess there is no point in me asking to be added to the CODA trial firmware program right now, eh?

Here are my signal readings:

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	621000000	256QAM	2.900	12	36.610
2	561000000	256QAM	3.700	2	36.387
3	567000000	256QAM	4.000	3	36.387
4	573000000	256QAM	4.400	4	36.387
5	579000000	256QAM	4.100	5	36.610
6	585000000	256QAM	3.900	6	36.387
7	591000000	256QAM	4.000	7	36.387
8	597000000	256QAM	4.100	8	36.387
9	603000000	256QAM	4.400	9	36.610
10	609000000	256QAM	4.100	10	36.610
11	615000000	256QAM	3.600	11	36.610
12	555000000	256QAM	3.700	1	36.610
13	633000000	256QAM	2.900	13	35.780
14	639000000	256QAM	2.400	14	35.780
15	645000000	256QAM	2.000	15	35.780
16	651000000	256QAM	1.700	16	35.780
17	657000000	256QAM	2.300	17	35.780
18	663000000	256QAM	2.600	18	36.610
19	669000000	256QAM	2.800	19	36.610
20	675000000	256QAM	2.800	20	36.610
21	681000000	256QAM	3.000	21	36.387
22	687000000	256QAM	3.200	22	36.610
23	693000000	256QAM	3.200	23	36.387
24	699000000	256QAM	3.100	24	36.387
25	705000000	256QAM	2.100	25	35.780
26	711000000	256QAM	2.000	26	35.780
27	717000000	256QAM	1.700	27	35.084
28	723000000	256QAM	1.600	28	34.926
29	825000000	256QAM	0.500	29	32.321
30	831000000	256QAM	0.200	30	31.994
31	837000000	256QAM	0.300	31	31.915
32	843000000	256QAM	0.100	32	31.915
OFDM Downstream Overview
Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	290600000	YES	YES	YES	5.500000
Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 16QAM	27.250	1	6400000
2	38595824	ATDMA - 16QAM	29.250	3	3200000
3	23700000	ATDMA - 16QAM	26.250	2	6400000
OFDM/OFDMA Overview
Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

I should mention I took out the "3db SAT4203 5-42MHz return path attenuator" because WITH it I was getting around 12-15mbit upload speeds (albiet the signal was showing around 30-32 dBmV for port ID 1 through 3) but WITHOUT it I am getting a solid 18-20mbit upload speed pretty much all the time. Strange... you'd figure the higher signal level would lead to better speeds (I assume the higher signal the better for upstream?)

My upload/download LED lights on the CODA modem are blue still, so that means I'm on DOCSIS 3.0, right? They'll turn purple when it's 3.1? Will the OFDM/OFDMA Overview above change the "State" from DISABLED to ENABLED also when I'm on DOCSIS 3.1? Just want to learn so I can recognize why my speeds start getting bad since I see so many issues with 3.1 over in the "CODA-4582 - Open Issues for Investigation" thread lol...

[at5]

Odd thing just happened right now with my Coda modem.  After losing internet on the work laptop, I went down to see the modem and all green lights with up/down flashing green.  Thought it was a firmware update so waited.  After more than 10 mins, logged back into the modem and same version .24 but lots of errors in the log file:

5	03/03/2017 12:41:33	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
6	03/03/2017 12:41:34	82000300	critical	Ranging Request Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
7	03/03/2017 12:41:34	82000600	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
8	03/03/2017 12:41:34	82000300	critical	Ranging Request Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
9	03/03/2017 12:41:34	82000600	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
10	03/03/2017 12:41:34	82000300	critical	Ranging Request Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
11	03/03/2017 12:41:34	82000600	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
12	03/03/2017 12:43:31	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
13	03/03/2017 12:43:37	82000900	warning	B-INIT-RNG Failure - Retries exceeded;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
14	03/03/2017 12:45:02	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
15	03/03/2017 12:45:10	82000900	warning	B-INIT-RNG Failure - Retries exceeded;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
16	03/03/2017 12:46:39	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
17	03/03/2017 12:46:42	82000900	warning	B-INIT-RNG Failure - Retries exceeded;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
18	03/03/2017 12:48:03	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
19	03/03/2017 12:48:27	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;
20	03/03/2017 12:48:34	84000700	warning	RCS Partial Service;CM-MAC=;CMTS-MAC=00:17:10:91:66:82;CM-QOS=1.1;CM-VER=3.1;

Seems ok now after this incident.  First time this happened while I was using the internet since the upgrade to .24.  Was it some maintenence on the network? 

[gp-se]

@trafsta your upload signals are very low, with the new CODA modems upload signals are generally lower than the old CGN 3 Modems, but they still should be above 30. I would call tech support and see what they say. They can check the upload SNR levels, which we cannot see when we login to the modem.

[gp-se]

@trafsta your upload signals are very low, with the new CODA modems upload signals are generally lower than the old CGN 3 Modems, but they still should be above 30. I would call tech support and see what they say. They can check the upload SNR levels, which we cannot see when we login to the modem.

[trafsta]

@gp-se with that attenuator connected I get over 30 signal on upstream but my actual upload speed tests are lower so I took it off and it drops about 3 points on the signal without it... But consistent 20mbit upload. I'm gonna get a Rogers tech back over to shorten the cable outside and I'll have him take signal readings too. If that doesn't get anywhere I'll call in again.

[gp-se]

@trafsta If your upload is more stable with it removed then I would say leave it removed. My upload levels are also low (27-30db) but I don't have any speed issues, so I left it alone.

[kokothefirst]

Hey there, wondering if the gigabit modem (coda model) will likely have had the firmware update... 5g signal is terrible outside the room that actually has the device in it. Placement is correct with nothing on top. Thanks.

[lethalsniper]

@RogersDave   have been getting issues with wireless g5 i keep on lossing  signal on all devices when i try to connect back to 5g i cant find it only 2.4 is avail on all devices the only way to get it to work i need to reboot modem i have already tried a factory reset and still the same, is there anyway you can log in to my modem and see whats going on is it a interference issue, noise issue, splitter ?

1 591000000 256QAM 5.400 7 38.983
2 567000000 256QAM 5.400 3 40.366
3 573000000 256QAM 5.000 4 38.983
4 579000000 256QAM 4.800 5 38.983
5 585000000 256QAM 5.300 6 40.366
6 561000000 256QAM 5.400 2 38.983
7 597000000 256QAM 5.300 8 38.983
8 603000000 256QAM 5.400 9 40.366
9 609000000 256QAM 5.800 10 38.983
10 615000000 256QAM 5.900 11 38.983
11 621000000 256QAM 6.100 12 40.366
12 633000000 256QAM 6.100 13 40.366
13 639000000 256QAM 6.400 14 38.605
14 645000000 256QAM 6.200 15 38.983
15 651000000 256QAM 6.300 16 40.366
16 657000000 256QAM 6.600 17 38.983
17 663000000 256QAM 6.400 18 38.983
18 669000000 256QAM 6.700 19 38.605
19 675000000 256QAM 6.500 20 38.983
20 681000000 256QAM 5.900 21 38.983
21 687000000 256QAM 5.900 22 38.605
22 693000000 256QAM 5.500 23 38.983
23 699000000 256QAM 5.300 24 38.605
24 705000000 256QAM 5.200 25 38.983
25 711000000 256QAM 4.600 26 37.636
26 717000000 256QAM 4.600 27 38.605
27 723000000 256QAM 4.600 28 38.605
28 825000000 256QAM 4.400 29 37.636
29 831000000 256QAM 4.100 30 37.356
30 837000000 256QAM 3.800 31 37.356
31 843000000 256QAM 3.800 32 37.356
32 555000000 256QAM 5.800 1 38.983

Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES 3.099998
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38595648 ATDMA - 64QAM 38.750 3 3200000
2 30596000 ATDMA - 64QAM 35.000 1 6400000
3 23700000 ATDMA - 64QAM 34.750 2 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

[JohnBeaudin]

Only thing I know is when Dave is gone from the forums we are in the complete darkness without any idea what's going on..  One thing I learned from being a Rogers customer is ''patience'' because we need plenty!

[rjmaxim]

After just 30+ days now, the Coda Modem appears stable with more consistent speeds. Below is an account of my experiences and hope it provides help to some seeking answers. I am using the Coda in Bridge mode attached to a Linksys WRT3200ACM LAN connected to a Desktop Server, Printer, SONOS Boost and Dlink AV 500 Powerline adapters to an Apple Airport Extreme.   All LAN cables are Cat7, WiFi speeds depending on distance to the 2 routers are between 100 -500 Mbps across a 2 story house with many network appliances depending on WiFi and streaming services.  Initially, didn’t think that my computer equipment with Gigabit NIC’s would have problems running the speed tests….but as some suggested it did!. Neither my old Dell XPS tower, or Apple MacAir i5 and HP Pavillion i5 were able to handle speeds over 500 Gbps. It took a few calls and  5 Rogers Tech visits over 2 weeks to get my Signal & Modem problems resolved, but all were very helpful including @RogersDave but I also understood that the Gigabit technology is a work in progress requiring patience.  Bottom line, after 53 Speed tests over 7 days using a 2016  MS Surface Pro (either Bridged and/or Gateway mode), I achieved an average Download Speed of 824 and Upload Speed of 40 or about 80% of the Rogers Gigabit plan. It’s not quite where we all expect it to be…..but hopefully it will improve over the next few months as the Docsis 3.1 roll-out completes.  

Activity	Date
Acquired 1000/50  Plan	Feb- 2 -2017
First Coda 4582 - DOCSIS 3.0 (2.0.10.13)	Feb- 3 -2017
Second Coda 4582 (One Blk Dot)	Feb- 4 -2017
Rogers Installed Temp Cable from Street to House	Feb- 4 -2017
Auto Update DOCSIS 3.1 (2.0.10.19)	Feb- 8 -2017
Rogers Rebuild Node	Feb-13 -2017
Joined Coda Trial Pgm	Feb-16 -2017
RogersDave pushed release  2.0.10.24	Feb-16 -2017
Rogers Changed Street Linex & Amp	Feb-24 -2017
Signal Strength Improved ( +1.200 to +4.900 )	Feb-26 -2017
Speed Test Results between March 3 - 9/2017		Hi	Lo	Mean
53 Tests over 7 days to Rogers Server @ 24km	DownLoad	943.58	387.35	824.30
Other Speed tests to Bell (Toronto) and	Upload	52.36	11.95	40.24
Shaw (Winnipeg) yielded 10 - 20% lower scores	Latency	12	0	6

[dgelman]

I am in queue to receive the firmware trial. I still have 4.5.8.21 w/ CGNM-3552-ROG

I have not recieved it yet, but for the passed 24 hours, I have been getting HORRBILE unstable connection. Ping is occasionally sky-rocketting to 1000s and I drop connection. However my speedtests still perform as intended. I have been having other issues with my current modem (which brings me to the trial) but these issues are new.

Can anyone give some insight on what is happening?

Thank you,