Biometrics

[Chrisalismom]

Up until today - November 14, 2022 - I have been able to login to the myrogers app using my fingerprint. Today, when I opened the app, the entire homepage was different and the option to login using biometrics was gone! I had to go old school and type in my password. This is WAY LESS secure and, quite frankly, is a step back in time. Why on earth would that option be changed to a much less secure and easily hackable option???

***Edited Labels***

[RogersZia]

Good evening @Chrisalismom and welcome to the Rogers Community Forums,

We appreciate your feedback about the recent update and will be happy to forward it to the team in charge. 

RogersZia

[Chrisalismom]

I will be switching to Telus after this fiasco

[KyleDoug]

Hello,
I used to be able to log into MyRogers app via Face ID, but it seems that the Face ID login feature is removed? I now have to manually enter my username and password each time to log in. Is it just me or everyone has the same issue? Thanks!

[aminbensadi]

Have the same issue don’t know when Rogers is fixing ot

[Plahen]

My app says my account isn’t linked! Um…yes it is. Have to use the website now.

[RogersZia]

Hi @Plahen, welcome to the Rogers Community Forums!

Are you on the most recent update of the app? What device are you currently using?

Just need a little bit more info to assist you further.

RogersZia

[ridleyroader]

latest update has destroyed any modicum of functionality on iPhone

[ridleyroader]

iPhone 14 pro with ios 16.1.1...the app sends me to the webpage and then when I log in to my account on the webpage it says my account is already linked. When I go back to the app it says no accounts linked.

[ridleyroader]

SAME ISSUE!

[bobby31]

Also having the same issue! What’s the ETA on fix?

[Delilah2023]

I have been using Rogers for 25+ years and I thought that we have evolved with technology but it bewilders me as to why you would take away the Biometric Fingerprint Security!?!? We just stepped back in time!! :-((

[Astrowolf]

I agree!!! What happened? I want this option back. Why go backwards?