*** This post was last edited May 2, 2017 ***
Good morning Community,
As I mentioned in a post two days ago, we have received the next firmware 2.0.10.20 from Hitron. We are currently running initial testing on this version and will push it out to participants in the firmware trial program as soon as it passes initial testing.
However, while running these tests, we discovered abnormal behavior with ICMP and are awaiting feedback from Hitron today to asses how this will be addressed. As soon as I this is confirmed, I’ll update the change log with the correct version information and start pushing it out.
In parallel, we are still working on the following high priority items. In some cases below, I requested affected customers to reach out to me via private message. If you do so, please include your modem MAC address in the subject line (even if we exchange messages daily) as there are a lot of you reaching out to me daily 🙂
UDP Packet Loss
The investigation for what has been reported as UDP packet loss is still ongoing. We have deployed a probe at one fellow forum member on both a CODA-4582 and a CGNM-3552 to collect additional data. We are actively working with Hitron and Intel on the results observed.
Based on what we know so far, in most instances UDP packet loss is coupled with higher uplink usage in the area. Although the impact is noticeable in specific logs (League of Legends), the root cause for the perceivable impact (while playing) is likely related to bufferbloat (see next issue).
Bufferbloat
When comparing the performance of a CODA-4582 to a CGNM-3552 in the same network conditions, the CODA-4582 consistently reports higher bufferbloat when tested on DSLReports.
Update April 12: The solution for this problem will come in two folds. It will require a change in software which will possibly be included in 2.0.10.27 but more likely in 2.0.10.28 and a change in network configuration.
The network configuration change is not compatible with the current firmware so this change will only come after a vast majority of the modems are running the new code. We are however looking at a way to make the change only for specific modems to support testing in the community.
Update April 22: This problem seems resolved in firmware 2.0.10.27
5 GHz WiFi Low range for channels 36 to 48
Lower WiFi channels on the modem have a much smaller range. This is due in part to the limit imposed by Industry Canada to maximum transmit power.
Furthermore, the current automatic channel selection (auto mode) tends to select the lower channels when in similar load conditions.
Workaround: manually select higher channels (149-153-157-161)
Update April 22: The channel selection algorithm has been improved in firmware 2.0.10.27
Loss of OFDM Channel Lock
Under some RF conditions, the modem fails to lock properly on the OFDM channel. This typically result in variable performance.
Update April 12: This problem is resolved in 2.0.10.26T2
List of connected device does not get fully populated
This is a known issue that has been tracked since firmware 2.0.10.13. We are making improvements at every firmware but it is not a perfect system.
The situation is worst after a reboot or firmware upgrade as the list gets reset and must be repopulated as devices renew their DHCP lease.
NAT Loopback not working for wired clients
When setting up port forwarding to an internal server, it is possible for a client on WiFi to reach the server using the external IP/port. If the client is on a wired interface, it doesn't work.
Update April 12: This problem is resolved in 2.0.10.26T2 (not confirmed)
LAN Counters not working
Some customers reported that LAN counters (especially in bridge mode) are reporting inaccurate values.
This problem has been reported to Hitron for investigation.
Unexpected modem reboot
Some customers reported their modem reboots unexpectedly. We have also seen this behavior in our lab.
Update April 12: This problem is resolved in 2.0.10.26T2
Missing SC-QAM Channels
After a reboot, some modems are missing SC-QAM channels. A fix has been implemented in 2.0.10.26T2 to address this behavior but it has not corrected all scenarios.
Investigation continues with Hitron.
WiFi Survey
The WiFi Survey functionality in firmware 2.0.10.26T2 (and possibly before) reports incorrect SSID names.
Guest Network
When connecting to the Guest Network, an error message is displayed "only allow DHCP client to use this wireless". This has been reported in firmware 2.0.10.26T2.
Update April 22: This issue has been resolved in firmware 2.0.10.27
Update May 2: It seems this issue is not fully resolved and still experienced by some users
Future Planned Improvements
The following are items that we are working on in parallel of the above.
- Improvement in WiFi speeds
- Improvement in latency / bufferbloat
Dave
*Edited Labels*
Hello @dzygadlo,
Thank you for your post and welcome to the Rogers Community Forums!
I know how much of a pain it can be when your streaming devices are not working properly especially if it only happened after upgrading your modem. =(
You've definitely reached the right place to find a solution to this matter. We can start by answering the questions below:
- Are you only noticing issues on your Android box or do you have issues with other devices as well?
- Is it at all possible to connect the Android box via Ethernet to help rule out a Wi-Fi related issue?
- Did you factory reset your modem before setting it up or was it already reset to factory? (You will know if it's been factory reset because there will be an EasyConnect Wi-Fi network available to connect to)
We have several Resident Experts that may be able to shine some light on this as well I will be sure to tag them to this post @Datalink, @Gdkitty & @gp-se.
We look forward to hearing from you!
RogersTony
@dzygadlo I wonder if you're getting momentary dropouts in the cable service? Do you happen to run anything else like cable tv where you would notice the same issue?
To prove or disprove the point, you could run a ping test to the Cable Modem Termination System, which the modem connects to. That would show if you're seeing any packet loss between the modem and the CMTS. That packet loss should be down below 0.01 percent, so, anything much higher would probably point to a cable or connector issue. If you happen to be on an unlimited plan try the following:
1. with a pc connected to the modem via ethernet, run a trace to anywhere;
tracert www.google.com
2. The first IP address in the trace will be the modem, the second will be the CMTS. If you happen to have the modem in Bridge mode with a follow on router, the first IP address will be the router, the next address will be the CMTS.
3. Ping the CMTS: Ping xxx.xxx.xxx.xxx -t
4. Use Control^C to stop the test after several hours and have a look at the ping stats. While the data is scrolling by, if there are timeouts you will be able to see them as they occur. You shouldn't be seeing any timeouts. I usually run this type of test for 24 hours when I test for ICMP, UDP or TCP/IP response times.
If you were to run Pingplotter, the dropouts, if there are any would be shown on the plot. Pingplotter will run for 14 days in a freebie Pro mode before it kicks down to a limited free mode. At that point its up to the end user to buy a pro or standard licence. The standard licence is more than adequate, and, you don't have to buy a licence at all. Its a matter of personal choice.
So, if you can, give the ping test a go to see what turns up, if anything.
@dzygadlo the ping results above don't tell me anything. That test should be run for several hours, looking for dropouts, which will show up as packet loss stats. When you add the -t to the ping command, it will continue to ping until you use Control C to abort the test.
For pingplotter the same idea applies. The default display is the target, so if you are pinging google.com for example, your plot will show the return times and losses for the last hop. What we need to see is the second hop. If you click or double click on the second IP address in the IP address list, that will display the plot for the modem to CMTS hop. Anything else beyond the second hop can be ignored. To close a plot, right click on the the plot in question and select close.
What you can do is use that second hop IP address and copy/type it into the address bar so that the only IP address that Pingplotter pings, is the CMTS itself. That modem to CMTS path is usually the problem path. Typically you will see cable and/or connector issues show up, resulting in packet loss. There shouldn't be any packet loss.
In terms of overall latency, you're better off with the CODA-4582 if you happen to be a gamer or run latency sensitive applications such as voip, video conferencing, etc, etc.
If you happen to be watching the display and see a time period where there is regular packet loss, as in every few seconds or every minute for example, call tech support and ask the CSR to ping the modem from the CMTS, or, ping the CMTS from the modem, either one will do. Explain to the CSR that your experiencing packet loss problems and that your asking for the CSR to run a ping test in order for him or her to see the same occurrence. When you see packet loss, the CSR should see packet loss as well. Also ask the CSR to run a signal check on your modem, just to see if the current signal levels and signal to noise ratios are within spec. Between the signal check and ping test, the CSR should be able to make some determination that a cable/connector issue is afoot and arrange for a tech visit at your convenience.
Also, please have a look at the following post regarding your amplifier configuration:
http://communityforums.rogers.com/t5/Internet/Configuration-affecting-internet/m-p/422475#M52347
Hello @holtzkener,
The guest network is definitely a great option to avoid giving out your actual Wi-Fi password. This specific issue should have been resolved quite a while ago regrettably, we are unable to revert your Firmware back to that specific version as it is quite dated (April 2017).
We would like to take a closer look at this for you to see what is going on and escalate this matter to our Network Engineers if we are unable to resolve via Troubleshooting. We'll need to pull up your modem info in order to take a look at the settings.
Please send us a Private Message to @CommunityHelps so we can gain access to your account info and get started. If you are not familiar with our Private Messaging system please Click Here.
RogersTony
Been having issues where my connetion is really unstable over the weekend only. can only explain these pings to the modem?
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