CODA-4582 - Open Issues for Investigation

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I'm Here A Lot
Posts: 5

Re: CODA-4582 - Open Issues for Investigation

CODA-4582 reboots when Huawei P10 connects to 2.4G Wi-Fi

 

This one had me stumped pretty bad. Wondering why my internet dropped every time my friend's new Huawei P10 attempted to join the network.

 

Model: CODA-4582

Hardware Version: 1A

MAC: xx:xx:xx:xx:xx:xx

Current Firmware: 2.0.10.33T3

 

We've tested on two separate occasions, around 5x each. The last 3 times today, I sat with `ping 8.8.8.8` running and had her connect to WiFi.  Immediately I got "Request timeout for icmp_seq nnn". Having her disconnect herself from WiFi at this point is too late and I watch the router reboot itself and come back online in ~3min. We can then repeat and reproduce the issue, although sometimes it takes up to 60sec before it times out.

 

I have never seen this before and not sure how to proceed. I consider myself pretty technically savvy and am clueless. I'm hoping maybe @RogersDave can shed some light on this... Is her phone's MAC buffer overflowing my router? Smiley Very Happy

 

My friend's phone details:

 

Model: Huawei P10, VTR-L09

Android Version: 7.0

 

Please help, this is a sucky thing to try and diagnose 😞

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Resident Expert
Resident Expert
Posts: 6,599

Re: CODA-4582 - Open Issues for Investigation

@f3ndot I think you've run into a run of the mill Intel or Hitron problem, not sure which it might be.  Try the same routine with a connected device and I bet you'll end up with the same result, when the second device is acquiring an IP address from the modem, you will end up with timeouts in the ping test.  I've seen similar results with the modem running in Bridge mode, connecting a second device to it.  The traffic thru the modem to the first connected device would basically stop while the modem is sorting out what it needs to do for the second device.  I didn't see any reboots however.  It possible that you've found a new bug!  If so, congrats.   I haven't checked this recently, but, its one my "to do" list now.



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I'm Here A Lot
Posts: 5

Re: CODA-4582 - Open Issues for Investigation

Ah yes, I should be clear. Once this phone attempts to connect to WiFi (and the phone does show a successful connection) all other devices on the network are unable to connect to the internet until the router automatically goes into a crash & reboot (usually a minute after the phone connects).

 

If the phone does not leave the wifi network, the router will continue to bootloop.

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I Plan to Stick Around
Posts: 41

Re: CODA-4582 - Open Issues for Investigation


@f3ndot wrote:

Ah yes, I should be clear. Once this phone attempts to connect to WiFi (and the phone does show a successful connection) all other devices on the network are unable to connect to the internet until the router automatically goes into a crash & reboot (usually a minute after the phone connects).

 

If the phone does not leave the wifi network, the router will continue to bootloop.


Perhaps it is this problem (their explanation is pretty unclear) https://www.androidauthority.com/google-home-chromecast-wifi-problems-830373/

Also https://9to5google.com/2018/01/15/google-chromecast-home-wifi-outage/

and https://www.reddit.com/r/Android/comments/7qb3k3/having_wifi_issues_lately_router_problems_linked/?s...

 

There are other bad descriptions.  Bottom line, as far as I can make out: apply available updates to your Android devices.  Updating Play Services might be a bit different from updating other packages.

 

Notice that the problem prompted updates to TP-Link router firmware.  And others.  But with the Android fixes, Android devices should no longer provoke misbehaviour in a router.

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I'm Here A Lot
Posts: 5

Re: CODA-4582 - Open Issues for Investigation

From a security perspective it seems kinda scary that a phone running the wrong version of Android can crash & Denial of Service a router
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I'm Here A Lot
Posts: 5

Re: CODA-4582 - Open Issues for Investigation

I just moved to a new house and got the gigabit speeds but still having pl issues. can someone tell me if the signal to noise ratios are good.

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-6.400736.387
2849000000256QAM-7.000236.610
3855000000256QAM-7.400336.610
4861000000256QAM-7.500436.610
5579000000256QAM-6.000536.610
6585000000256QAM-6.000636.610
7303000000256QAM-6.200136.387
8597000000256QAM-5.900836.610
9603000000256QAM-5.200936.610
10609000000256QAM-5.7001036.387
11615000000256QAM-5.8001136.387
12621000000256QAM-6.6001236.387
13633000000256QAM-6.1001336.387
14639000000256QAM-7.2001435.780
15645000000256QAM-6.8001536.387
16651000000256QAM-6.3001636.387
17657000000256QAM-6.0001735.780
18663000000256QAM-6.5001836.387
19669000000256QAM-6.6001935.780
20675000000256QAM-6.6002036.387
21681000000256QAM-6.9002136.387
22687000000256QAM-6.5002235.780
23693000000256QAM-5.9002336.387
24699000000256QAM-5.8002436.387
25705000000256QAM-5.7002536.610
26711000000256QAM-6.0002636.387
27717000000256QAM-6.2002736.387
28723000000256QAM-7.3002835.595
29825000000256QAM-6.6002936.610
30831000000256QAM-6.7003036.610
31837000000256QAM-6.9003136.610
32843000000256QAM-6.5003236.610
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-6.400002
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138596000ATDMA - 64QAM45.25033200000
230596000ATDMA - 64QAM41.50016400000
323700000ATDMA - 64QAM42.00026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
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I've Been Around
Posts: 1

Re: CODA-4582 - Open Issues for Investigation

CODA-4582 suddenly auto reboot by itself. Firmware v2.0.10.28T2

 

Hi,

I have a reboot issue with CODA-4852 Rogers modem. I just got this modem a month ago, I use this modem in bridge mode and connect with my Linksys EA9300 router. But after a short while, the modem will reboot suddenly and it happen very offen. I know that there is a new firmware which will fix the reboot issue which is firmware v2.0.10.33T3 or even newer version. So how can I get this firmware update for my modem. Please advice me the instruction for this firmware upgrade request. This reboot issue also happen in gateway mode. Please help me to fix this issue.

 

Many thanks 

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Resident Expert
Resident Expert
Posts: 6,599

Re: CODA-4582 - Open Issues for Investigation

@tabochan, if the modem is rebooting on its own, that's usually an indication of cable problems.  The reboot is the result of the modem attempting to reconnect to the Cable Modem Termination System (CMTS) which controls and provides data services to all of the Rogers and TPIA connected modems in your neighborhood.  A firmware update or change in modems will not resolve a cable issue.  You can call tech support and ask the CSR to run a signal check on the modem and indicate that the modem is rebooting on its own.  See if the signal check passes or not.  The one problem is that the signal levels will look normal after a reboot, normal enough to pass a signal check perhaps, but, ask the CSR to run the check to see what turns up.  

 

You can also post the signal levels here.  Log into the modem, navigate to the STATUS  .... DOCSIS WAN tab, copy the downstream and upstream table, all in one go.  Then paste that into a post.   The copy and paste process will paste in the text contents of the table.  Ignore the data above the Downstream table as that is specific to the modem.  With those levels posted, one of the other RE's, or myself or the moderators can tell you if there are any issues with them. 



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Retired Moderator
Retired Moderator
Posts: 390

Re: CODA-4582 - Open Issues for Investigation

Hey Community!

 

Check out the latest post from @RogersSergio, regarding updates to the CODA modem! FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

 

 


@RogersSergio wrote:

Sorry for the delayed in providing an update.

 

The latest firmware pushed out for the CODA devices is 2.0.10.33T11

 

Although there is a large "T" version jump we have only implemented a WiFi fix.

During our rollout of the 2.0.10.33T03 code we discovered an issue with a subset of devices in the field which caused wifi to stop working.

 

Please let us know if you run into any issues especially on WiFi

 

 

Thank you all for your ongoing support and feedback

RogersSergio


Keep us posted on updates with it. 

 

Thank you 🙂

 

RogersCilio

I've Been Here Awhile
Posts: 2

Re: CODA-4582 - Open Issues for Investigation

Hello @f3ndotf, were you able to find a solution to the p10 connectivity issue? I am experiencing the exact same issue with my Ignite router once my girlfriend connects with her phone... 

 

Thanks,

Gary