*** This post was last edited May 2, 2017 ***
Good morning Community,
As I mentioned in a post two days ago, we have received the next firmware 2.0.10.20 from Hitron. We are currently running initial testing on this version and will push it out to participants in the firmware trial program as soon as it passes initial testing.
However, while running these tests, we discovered abnormal behavior with ICMP and are awaiting feedback from Hitron today to asses how this will be addressed. As soon as I this is confirmed, I’ll update the change log with the correct version information and start pushing it out.
In parallel, we are still working on the following high priority items. In some cases below, I requested affected customers to reach out to me via private message. If you do so, please include your modem MAC address in the subject line (even if we exchange messages daily) as there are a lot of you reaching out to me daily 🙂
UDP Packet Loss
The investigation for what has been reported as UDP packet loss is still ongoing. We have deployed a probe at one fellow forum member on both a CODA-4582 and a CGNM-3552 to collect additional data. We are actively working with Hitron and Intel on the results observed.
Based on what we know so far, in most instances UDP packet loss is coupled with higher uplink usage in the area. Although the impact is noticeable in specific logs (League of Legends), the root cause for the perceivable impact (while playing) is likely related to bufferbloat (see next issue).
Bufferbloat
When comparing the performance of a CODA-4582 to a CGNM-3552 in the same network conditions, the CODA-4582 consistently reports higher bufferbloat when tested on DSLReports.
Update April 12: The solution for this problem will come in two folds. It will require a change in software which will possibly be included in 2.0.10.27 but more likely in 2.0.10.28 and a change in network configuration.
The network configuration change is not compatible with the current firmware so this change will only come after a vast majority of the modems are running the new code. We are however looking at a way to make the change only for specific modems to support testing in the community.
Update April 22: This problem seems resolved in firmware 2.0.10.27
5 GHz WiFi Low range for channels 36 to 48
Lower WiFi channels on the modem have a much smaller range. This is due in part to the limit imposed by Industry Canada to maximum transmit power.
Furthermore, the current automatic channel selection (auto mode) tends to select the lower channels when in similar load conditions.
Workaround: manually select higher channels (149-153-157-161)
Update April 22: The channel selection algorithm has been improved in firmware 2.0.10.27
Loss of OFDM Channel Lock
Under some RF conditions, the modem fails to lock properly on the OFDM channel. This typically result in variable performance.
Update April 12: This problem is resolved in 2.0.10.26T2
List of connected device does not get fully populated
This is a known issue that has been tracked since firmware 2.0.10.13. We are making improvements at every firmware but it is not a perfect system.
The situation is worst after a reboot or firmware upgrade as the list gets reset and must be repopulated as devices renew their DHCP lease.
NAT Loopback not working for wired clients
When setting up port forwarding to an internal server, it is possible for a client on WiFi to reach the server using the external IP/port. If the client is on a wired interface, it doesn't work.
Update April 12: This problem is resolved in 2.0.10.26T2 (not confirmed)
LAN Counters not working
Some customers reported that LAN counters (especially in bridge mode) are reporting inaccurate values.
This problem has been reported to Hitron for investigation.
Unexpected modem reboot
Some customers reported their modem reboots unexpectedly. We have also seen this behavior in our lab.
Update April 12: This problem is resolved in 2.0.10.26T2
Missing SC-QAM Channels
After a reboot, some modems are missing SC-QAM channels. A fix has been implemented in 2.0.10.26T2 to address this behavior but it has not corrected all scenarios.
Investigation continues with Hitron.
WiFi Survey
The WiFi Survey functionality in firmware 2.0.10.26T2 (and possibly before) reports incorrect SSID names.
Guest Network
When connecting to the Guest Network, an error message is displayed "only allow DHCP client to use this wireless". This has been reported in firmware 2.0.10.26T2.
Update April 22: This issue has been resolved in firmware 2.0.10.27
Update May 2: It seems this issue is not fully resolved and still experienced by some users
Future Planned Improvements
The following are items that we are working on in parallel of the above.
- Improvement in WiFi speeds
- Improvement in latency / bufferbloat
Dave
*Edited Labels*
If you only see a score of 17/20 on the ipv6-test.com site, you need to add an IPV6 rule to your Windows firewall rules.
https://technet.microsoft.com/en-us/itpro/windows/keep-secure/create-an-inbound-icmp-rule
Add the IPV6 rule only. Then reboot the pc and rerun the ipv6-test.com test. If that still doesn't give you 19/20, add an outbound rule as well.
You should be able to use any port on the modem, whether its in Gateway or Bridge mode.
The IPV6 type set in the router should be Native IPV6.
Here is a link to Dave's IPV6 settings post:
@Triple_Helix wrote:
@RogersDave wrote:
@Triple_Helix wrote:Only 2 issues I continue to see.
1. Mobile devices keep dropping the 5G Wi-Fi signal
2. Upload speed is not consistent
@Triple_Helix, can you clarify what devices do you have that are impacted on 5 GHz?
I just made a small change to your modem for that. Let me know if it helps.
Dave
Yes it's my new Moto Z phone and I see that you set the 5G to Auto (Channel) so I will keep an eye for disconnects.
Thanks,
Daniel
Actually the change I made is not customer visible (actually it can only be done in the modem configuration file). I change the IPv6 RA interval to allign with RFC7772.
On the Pixel phone, this greatly improved stability.
Dave
@Breadwinka wrote:@RogersDave ohh so thats why my pixel has been having so many issues with wifi, I thought I was going crazy.
I reconfigured your modem with the new settings. Let me know if it works better.
Dave
@RogersDave wrote:
@Triple_Helix wrote:
@RogersDave wrote:
@Triple_Helix wrote:Only 2 issues I continue to see.
1. Mobile devices keep dropping the 5G Wi-Fi signal
2. Upload speed is not consistent
@Triple_Helix, can you clarify what devices do you have that are impacted on 5 GHz?
I just made a small change to your modem for that. Let me know if it helps.
Dave
Yes it's my new Moto Z phone and I see that you set the 5G to Auto (Channel) so I will keep an eye for disconnects.
Thanks,
Daniel
Actually the change I made is not customer visible (actually it can only be done in the modem configuration file). I change the IPv6 RA interval to allign with RFC7772.
On the Pixel phone, this greatly improved stability.
Dave
Would a Factory Reset affect the changes in the settings you did? I had to a couple of times to get all of my download channels back and now the problem has reoccurred and keeps dropping the 5G Wi-Fi for my Moto Z phone so I went to the 2.4G band and that works fine.
@rjmaxim did you add the rule to the inbound rules only? Just curious.
You wil not see a score of 20/20 as Rogers does not supply an IPV6 host name. Its possible to see 20/20 if you connect to directly to the modem when its running in Bridge mode. However, as Rogers doesn't supply that IPV6 host name, what is observed as an IPV6 host name is false, incorrect, not true, or any other term one would prefer to use.
WoW I got over 40Mbps on the Upload side and I wish it was consistent. 
Downstream Overview
| Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Signal noise ratio (dB) |
| 1 | 591000000 | 256QAM | 3.600 | 7 | 37.636 |
| 2 | 567000000 | 256QAM | 3.900 | 3 | 38.605 |
| 3 | 573000000 | 256QAM | 3.000 | 4 | 37.356 |
| 4 | 579000000 | 256QAM | 3.700 | 5 | 38.605 |
| 5 | 585000000 | 256QAM | 3.100 | 6 | 38.605 |
| 6 | 561000000 | 256QAM | 3.500 | 2 | 38.605 |
| 7 | 597000000 | 256QAM | 3.600 | 8 | 37.636 |
| 8 | 603000000 | 256QAM | 4.100 | 9 | 37.636 |
| 9 | 609000000 | 256QAM | 4.900 | 10 | 38.605 |
| 10 | 615000000 | 256QAM | 5.000 | 11 | 38.605 |
| 11 | 621000000 | 256QAM | 4.500 | 12 | 37.636 |
| 12 | 633000000 | 256QAM | 3.700 | 13 | 37.356 |
| 13 | 639000000 | 256QAM | 3.600 | 14 | 37.636 |
| 14 | 645000000 | 256QAM | 3.100 | 15 | 37.636 |
| 15 | 651000000 | 256QAM | 3.200 | 16 | 37.356 |
| 16 | 657000000 | 256QAM | 3.100 | 17 | 36.610 |
| 17 | 663000000 | 256QAM | 4.500 | 18 | 37.356 |
| 18 | 669000000 | 256QAM | 5.000 | 19 | 37.356 |
| 19 | 675000000 | 256QAM | 4.900 | 20 | 37.356 |
| 20 | 681000000 | 256QAM | 6.000 | 21 | 37.636 |
| 21 | 687000000 | 256QAM | 4.900 | 22 | 37.356 |
| 22 | 693000000 | 256QAM | 5.400 | 23 | 37.356 |
| 23 | 699000000 | 256QAM | 5.200 | 24 | 37.356 |
| 24 | 705000000 | 256QAM | 5.300 | 25 | 37.636 |
| 25 | 711000000 | 256QAM | 5.200 | 26 | 37.356 |
| 26 | 717000000 | 256QAM | 5.400 | 27 | 37.636 |
| 27 | 723000000 | 256QAM | 5.900 | 28 | 37.356 |
| 28 | 825000000 | 256QAM | 5.800 | 29 | 36.610 |
| 29 | 831000000 | 256QAM | 5.800 | 30 | 36.610 |
| 30 | 837000000 | 256QAM | 6.000 | 31 | 36.387 |
| 31 | 843000000 | 256QAM | 4.600 | 32 | 36.387 |
| 32 | 555000000 | 256QAM | 3.200 | 1 | 38.605 |
OFDM Downstream Overview
| Receiver | FFT type | Subcarr 0 Frequency(MHz) | PLC locked | NCP locked | MDC1 locked | PLC power(dBmv) |
| 0 | 4K | 275600000 | YES | YES | YES | 0.500000 |
| 1 | NA | NA | NO | NO | NO | NA |
Upstream Overview
| Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Bandwidth |
| 1 | 23700000 | ATDMA - 64QAM | 42.750 | 2 | 6400000 |
| 2 | 38596000 | ATDMA - 64QAM | 45.750 | 3 | 3200000 |
| 3 | 30596000 | ATDMA - 64QAM | 44.250 | 1 | 6400000 |
OFDM/OFDMA Overview
| Channel Index | State | lin Digital Att | Digital Att | BW (sc's*fft) | Report Power | Report Power1_6 | FFT Size |
| 0 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
| 1 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
These speed issue and bufferbloat is insant cant even watch youtube and browse the net or play games without lagging.
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