CODA-4582 - Open Issues for Investigation

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Resident Expert
Resident Expert
Posts: 928

Re: CODA-4582 - Open Issues for Investigation


@Mythen wrote:
No offense to anyone here but I am not going out to buy a 200 dollar router for something that's supposed to work. Right now the 5 GHz band is unusable

Let me ask you this: would you put winter tires on your car, or would you take the view that "I am not going out to buy a 1500 dollar set of tires for something that's supposed to work."? After all, the automaker did give you a set of tires - why would you buy another one? And, if you slid into the ditch in a freezing rain storm, as you waited for the tow truck, would you tell everyone who listened that since you paid $45000 for your car, it should have come with tires that were supposed to work?

 

Think of the Rogers gateway mode as equivalent to your car's stock all-season tires - adequate in good weather, and not really the best at anything in general. The tires that came with your car were sold to the automaker at a great bulk price, and were engineered to be just 'good enough'.

 

Same with the Rogers gateways - just look at the price. Back when Rogers was selling gateways, the CGN3 went for $149, IIRC, or maybe it was $199. A standalone cable modem is... $100-120? A quality wireless router is upwards of $200. Are you getting a top notch cable modem and a top notch wireless router combined for $149? No. You're getting a top notch cable modem and a mediocre $50-80 wireless router.

 

Honestly, I learned my lesson about gateway mode a number of years ago, when Rogers launched the CGN2. That must have been... 4-5 years ago? I foolishly thought that the CGN2 should be good enough for my parents, a not-particularly-techy couple in their 60s. Realized the error of my ways a few hours later when the 2.4GHz range was so awful compared to their old mid-level Linksys that my mom's computer received no wifi. The CGN2 was bridged, the Linksys came back out of the closet (and was later upgraded to an RT-AC68U), and life went on. While I think the CGN3 family and the CODA 4582 are better than the CGN2, nothing I have seen since then has made me think that gateway mode is functional, especially for environment with lots of other wifi networks, concrete walls, and other wifi challenges. Now, should I have spent 5+ years talking about how it should work while my mom was back in 1995, technology-wise?



Resident Expert
Resident Expert
Posts: 928

Re: CODA-4582 - Open Issues for Investigation


@markopas wrote:

As for buying a $200 wireless router that works vs. the stress you are having daily and on-going issues seems like a small price to pay for your sanity.


That's my view, and really, if you buy the right router, in this day and age, I think it will last you a long time... especially if you steer clear of the gigabit plan.

 

Everyone here knows I love the Asus RT-AC68U. I bought mine (which runs in access point mode) in early Dec. 2013; convinced my parents to buy theirs (which runs in full router mode) in late Dec. 2013 (and a $230 router was a tough sell on my dad, but since my mom had just gotten a retinous MacBook Pro with 3-stream 802.11ac, he grumblingly agreed). Both are now over 3 years old, and while @Datalink would probably point out that you'd benefit from a faster CPU to do NAT at gigabit speeds, otherwise, I don't see them becoming obsolete anytime soon. Plenty of NAT horsepower for at least up to the (late) 250 megabit plan, the 3-stream 802.11ac is better than most non-Mac client devices can do even in 2017. I just don't see anything that might be coming down the pipe in the next couple of years that might justify something fancier. Great device and great investment, IMO.



I Plan to Stick Around
Posts: 98

Re: CODA-4582 - Open Issues for Investigation

Great analogy @VivienM
I Plan to Stick Around
Posts: 315

Re: CODA-4582 - Open Issues for Investigation


@AccordXTC wrote:

@Triple_Helix seeing how Rogers has lowered the upload to 30Mbps on Gigabit package, anything over that is a huge plus.

 

I'm lucky if I even break 700Mbps download and 30Mbps upload

 

As for WiFi speeds, you'll find getting your own router will quickly resolve this issue forever. I'm running an Asus RT-AC88U and get between 400-500Mbps on my 5Ghz connection.


1000/30 is for new users of the Gigabit not for us that already had the 1000/50!! And my speed is based on Direct connect not Wi-Fi.

 

Microsoft® MVP Windows Insider - Windows Security
I Plan to Stick Around
Posts: 14

Re: CODA-4582 - Open Issues for Investigation

Is there anyway to get the old modem back? This is just brutal. Everyday I have to restart the modem and sometimes more than once.

Ping loss makes it impossible to use.

And that is using just the modem and also using it in bridge mode with my Acer router.

Please Rogers can I get the old modem back?
I've Been Here Awhile
Posts: 3

Re: CODA-4582 - Open Issues for Investigation



1000/30 is for new users of the Gigabit not for us that already had the 1000/50!! And my speed is based on Direct connect not Wi-Fi.

 


I know they are asking for it when ISPs compete with specs, but with those scores, I'd be more concerned about how it performs in RL situations. If those are fine, there's really no reason to be concerned about a synthetic benchmark that is showing scores between 30-40. Stuff like losing internet occasionally or intermittent lag spikes would be legitimate concerns that they should prioritize. 

Highlighted
I Plan to Stick Around
Posts: 15

Re: CODA-4582 - Open Issues for Investigation

Just replaced my CGN3 with a CODA-4582 - due to port forwarding issues.

 

Worked great for a couple of weeks, the last 24 hours I've been experiencing packet loss every 5 minutes (causes my Skype calls and streaming to cease for 10-20 seconds)

 

Any idea whether this is a known issue?

Resident Expert
Resident Expert
Posts: 13,884

Re: CODA-4582 - Open Issues for Investigation

I wonder if possibly it is/was an issue.

My wife and i did notice that last night.. a few games she was playing on her ipad would sometimes loose connection to the server.. but internet in general was still up.



I Plan to Stick Around
Posts: 205

Re: CODA-4582 - Open Issues for Investigation


@Gdkitty wrote:

I wonder if possibly it is/was an issue.

My wife and i did notice that last night.. a few games she was playing on her ipad would sometimes loose connection to the server.. but internet in general was still up.


There was a known Province wide issue of packet loss in Ontario all day yesterday. That appears to be resolved finally this morning. 

I've Been Here Awhile
Posts: 4

Re: CODA-4582 - Open Issues for Investigation

Hello,

 

Ive had nothing but problem with this modem since receiving it.

 

I have changed it 4 times, the last time (it didn't work for 5 days).

 

Now 5G doesn't even show up unless i'm on the same floor, yet 2.4 works upstairs.

 

Everything worked fine before (even with slower wifi speed with the CODA)

 

WHY CAN'T I HAVE MY BLACK ROCKET GIGABIT MODEM BACK?

 

Rogers loves to upset customers I guess by rolling out hardware/firmware that they should and not letting them go back to the old modem.

 

Any help? I'm honestly tired of calling and complaning with no resolution. This is my last straw before switching.