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LG Devices - Can’t Make or Receive Phone Calls?

Hello, Community. We hope everyone is enjoying summer and keeping safe! A small group of customers using certain LG devices that currently have the previous version of the Google Search App on Android may not be able to make or receive phone calls. B...

Switching to Lost and Found Phone

Greetings, A while ago my wife lost her phone (Galaxy S7). After getting another she found the lost one. I have been using it to play music only. It is assigned to the Telus network, but, again, I'm not using it as a phone . My phone (Galaxy S7) rece...

Resolved! Note 20 Ultra 5g access and testing

I've had my Note 20 Ultra 5g for a couple months now and live in the GTA with a lot of areas that are said to have 5g access. My first question is: does this phone actually show "5g" in the status bar when on 5g or does it stay as LTE+?I thought it w...

esim support for samsung devices

Hi Rogers, Do you have any plans to support esim on samsung devices. Its 2021 and still no light on this issue from Rogers. Thanks **Labels Added**

Sukut by I Plan to Stick Around
  • 36 replies

Password to unlock phone screen

My old phone samsung S7 cannot be unlock, and keep on asking "Your phone was restarted and needs to be unlocked by using your password. You can use your finger prints next time you unlock your phone. Your password contains 4 characters, including at ...

babotsky by I've Been Around
  • 1 replies

eSIM Google Pixel 4XL

I have a brand new Google Pixel 4 XL from Rogers. The phone is great. I have a problem. I have an eSim from Rogers. I could call and sens SMS without problems. The data is not always working. The signal strenght is ok if I look up right of the phone....

jfdupont by I've Been Here Awhile
  • 14 replies

Resolved! New phone not recognizing old sim card?

I recent;y upgraded to a hand-me-down Galaxy Note 4 and it is not recognizing my sim card. It worked fine for the previous owner (family member) so I am unsure of what could be the issue. I did have the sim card cut a bit to fit the new phone (standa...

Dlink10 by I'm Here A Lot
  • 5 replies

VoLTE not Working for non-Rogers Device

I have Samsung A8 that support VoLTE when I put koodo SIM on it , but as soon as I put Roger's SIM card it not showing VoLTE option under setting >>Mobile networks.Question: Roger's only offer VoLTE only Roger's phone ? Why VoLTE not offer on other V...

bp78 by I've Been Here Awhile
  • 12 replies

Dual Sim Phone

I have a Samsung S9 and I have Dtek 50 one is my work phone and one is my personal phone. I'd like to have a phone that allows me to combine both sim cards into one phone. Does Rogers have such a thing? ***Added Labels***

Slickdaddy by I've Been Around
  • 7 replies

HTC One M8 Hybrid CDMA /GSM phone with a MSL code

How to configure a SPRINT HTC One M8 Hybrid CDMA /GSM phone with a Rogers plan and Rogers sim card.SPRINT Mobile verified that the device is "internationally unlock capable" with a code. They issued a code "Master Subsidy Lock" or "MSL".They informed...

hansdenie by I've Been Here Awhile
  • 4 replies

Unable to use Phone Overseas

I am not able to use my phone outside of Canada. Every time I travel I get a message unable to register SIM on the network. I believe there is a block on account since I lost my phone oversees a few years ago and called Rogers to place a block. I tal...

Resolved! Unlocked S6 with Rogers SIM / OS Update

I have an unlocked S6 that I put my Rogers SIM in to last year and it works great. I just noticed I'm still running 5.1.1 and never got a prompt to install 6.0.1 when it rolled out earlier this year. When I manually try to update it says "the latest ...

smackyeah by I've Been Around
  • 2 replies

Resolved! Sim card removed - Unable to detect your SIM card (Samsung Galaxy S5)

Hello! I'm looking for assistance with a persisting error message on my Samsung Galaxy S5. The phone is in great shape (original phone), no other issues with the hardware or software. I've recently been receiving the error "Sim card removed - Unable ...

franky18 by I've Been Here Awhile
  • 3 replies

Resolved! Revived Galaxy S3 asking for "SIM Network Unlock PIN"

I was given a broken Samsung Galaxy S3 SGH-I747M that was going to throw away. The thing was dead. I figured out how to Re-flash the stock firmware (Android 4.4.2) and that brought it back to life. Since there were Rogers and Fido account apps on the...

Nexus 6 - Invalid MMI Code

Yesterday I got a Nexus 6 secondhand and a new SIM Card from Rogers. I'm able to use SMS but I can't make a call without a message saying Invalid MMI Code. I've yet to test for receiving calls but I can do that shortly. I've tried all solutions I cou...

realbane420 by I've Been Here Awhile
  • 3 replies

Resolved! Samsung Gear S and Samsung Galaxy Edge

I have a wireless account with Rogers for my Galaxy 6 and I just bought a Gear S. I have the Gear S linked up through BlueTooth to hte Galaxy 6 account, but I was wondering if I get a microSIM for my Gear S, can it be on the same account as my Galaxy...

MTCMusic by I've Been Here Awhile
  • 5 replies

Resolved! Switching SIM Cards

Hi, I currently have a samsung corby and I am wondering if I could buy a new Samsung galaxy s3 and not upgrade my plan. Could I then put the Sim card from my old phone into the gs3??? ****Edited Labels****

bboz9 by I've Been Around
  • 14 replies