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Resolved! Calls going directly to voicemail

Both my husband and I have Samsung phones and calls are going directly to voicemail.  Have tired re-setting phones, turned off wireless etc and yet most (but not all) calls will go directly to voicemail?  This is new to us.  Never had an issue before...

Resolved! Can't send texts -- "Can't send message with ROGERS - error 2"

Phone - Samsung Galaxy S21 UltraAny text I send results in the above error message. I receive texts fine, just can't send.I've done all the suggested troubleshooting:Turned off/onTurned off WiFiTurned off "Calling Features"Checked to make sure my SMS...

robroseott by I've been here awhile
  • 36500 Views
  • 15 replies
  • 0 likes

Resolved! Samsung A70 wifi calling

Hello, I am unable to register for wifi calling. Faled to update the address message at the last of the registration problem. Roger's tech support have tried many things with no success. Before I sent the 6 months old phone bought from Rogers for rep...

Ian57 by I've been here awhile
  • 3140 Views
  • 13 replies
  • 0 likes

Resolved! S22 Ultra on Rogers says Dual SIM and eSIM

Why does the Rogers webpage for the S22 Ultra say Sim Dual and esim but Rogers doesn't actually support it. I saw it listed on their page, did and upgrade, only to find Rogers chat tells me I can't when I tried switching to an esim.Can anyone from Ro...

viewaskew by I'm here a lot
  • 4035 Views
  • 10 replies
  • 0 likes

S20 Ultra Unable to Connect to 5G

I got a s20 5G in the network setting it is on 5G I have the infinite plan with 5G and the newest Sim to support 5G but the network still shows lte+ only Rogers blames Samsung and Samsung said its working and its carrier issue. Do I just have a 5G ph...

esim support for samsung devices

Hi Rogers,   Do you have any plans to support esim on samsung devices. Its 2021 and still no light on this issue from Rogers.   Thanks     **Labels Added**

Sukut by I plan to stick around
  • 16460 Views
  • 39 replies
  • 0 likes

Samsung Galaxy S22 Ultra Backorder

Just signed-up for a new plan w/ a Samsung Galaxy S22 Ultra (256GB) and Rogers is stating they are on back-order with a delivery expected of "4+ weeks" - anyone able to get any more detailed information than this recently? Wondering what a realistic ...

MMCCABE72 by I've been here awhile
  • 2961 Views
  • 5 replies
  • 0 likes

New to the S22 Family

Hey Community! I recently upgraded my smartphone after almost 4 years of using a Samsung Note 9. I decided on going with the Samsung Galaxy S22 with the Galaxy Buds2. Thus far I am quite pleased with the device, but I do miss the rear fingerprint sca...

S22 ultra back order status

Is anyone else being told 4 weeks plus backorder wait time on their galaxy s22 ultra? When I placed the order online I wasn't told it was on back order, until 4 days passed and I hadn't heard anything more since until I got into the chat and was told...

GaronW by I've been around
  • 1184 Views
  • 2 replies
  • 0 likes

Not getting emails on my Samsung s20 ultra

I am not getting my emails on my (Keep personal info private) email account out. I get emails with my Gmail account but not my @rogers.com email account. How do I fix this?   ***Edited Labels***

Micheller4 by I've been here awhile
  • 563 Views
  • 1 replies
  • 0 likes

Samsung s22

I ordered Samsung galaxy s22 (white,128gb) from my còrporate account but was told that the phone is on backorder. What is the current timeline for order fulfillment?     ***Edited Labels***

Hm7189 by I'm here a lot
  • 1804 Views
  • 7 replies
  • 0 likes

Resolved! No June 2022 update for Samsung Galaxy S21 [regular]?

Hi. It seems I never received the June 2022 update for the Samsung Galaxy S21 [regular]. According to https://communityforums.rogers.com/t5/OS-Upgrades/OS-Upgrade-Schedule/td-p/354931 most of the older models have already received theirs. Software up...

Gisabun by I plan to stick around
  • 664 Views
  • 1 replies
  • 0 likes

Resolved! Walmart App Icon Turned into an Android Icon

Samsung Galaxy S22, the walmart app icon suddenly turned to a green android icon. Tried uninstall, restart phone, install again, clean cache, nothing worked.How can I fix it?       ***Edited Labels***

negsev by I've been around
  • 1712 Views
  • 2 replies
  • 0 likes

Resolved! Mobile voicemail always saving

Hi all, Seems that for the last few months when I get a mobile voicemail and go listen to it, and then delete it, it goes to Saved Messages...cannot find a way to turn this off, and it's very annoying. It was never an issue before, and obviously not ...

Cordanim by I plan to stick around
  • 10165 Views
  • 20 replies
  • 0 likes

Resolved! Samsung S22 Ultra eSim

Can anyone confirm that the esim functionality works on the S22 ultra?

XB70 by I'm here a lot
  • 4458 Views
  • 3 replies
  • 0 likes

Resolved! Samsung email app

How does one set up a new folder in the Samsung email app.   *** Edited Labels *** 

Resolved! April Update for S22

Hello,   Will we be receiving the April update for the S22 series anytime soon? It seems to be out for most of the rest of the globe.   Thanks    **Labels Added**    

Gord1979 by I've been around
  • 1642 Views
  • 2 replies
  • 0 likes

Galaxy s10 android 12 update has ruined my phone

since the android 12 update i'm having so many issues, particularly with texts and voice calls calls are dropping out after about 8 seconds, texts are not coming through quickly and callers report that my number sometimes goes straight to voicemailba...