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LG Devices - Can’t Make or Receive Phone Calls?

Hello, Community. We hope everyone is enjoying summer and keeping safe! A small group of customers using certain LG devices that currently have the previous version of the Google Search App on Android may not be able to make or receive phone calls. B...

RCS not working on both wifi and data

Contacted support at 950pm Dec 12. We tried to figure it out but haven't made it very far. Last I heard my request was going to network. Is there anything I can try?We did do airplane mode, disabling and re-enable chat features, restart the phone, ch...

Pixel 6 pro connectivity

I just recently purchased pixel 6Pro with rogers. While sitting in one location my couch orCoffee shop my phone cycles through networks( 3g, h+,E LTE, LTE and 5g) and will occasionally drop out all together. I spent time on rogers chat and we reset w...

Kim35 by I've Been Around
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Google Pixel SMS/Chat Not Working

Have experienced the same issue 3 times in two weeks. Sending a message via chat from my pixel fails but if I switch it to sms it goes through. Also not able to receive Google chat from another pixel unless the sender switches to sms. Any thoughts? *...

Aj5359 by I Plan to Stick Around
  • 614 Views
  • 4 replies
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RCS Profile Keeps Corrupting, No help from Rogers

I have had an issue with not being able to receive texts now for almost a month. I have had dozens of calls and chats with Rogers tech support and the problem is still not corrected. It all started a the day of the April 19th outage with Rogers. That...

DandW5860 by I've Been Here Awhile
  • 1007 Views
  • 1 replies
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Restocking for Sorta Sage?

Anyone know if the colour Sorta Sage for Google Pixel 5 gonna be in stock again? ***Added Labels***

ennaojr by I've Been Around
  • 519 Views
  • 1 replies
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Google Pixel 4a 5G Issues

Don't buy Google pixel 4 a 5g Never!!!!!!!!! Cannot send pictures. More settings that we don't know and need a technical college diploma. Cannot receive call (worst the phone doesn't ring and it is on.) People will say. Phone line not in service not ...

lheudomi by I've Been Around
  • 473 Views
  • 1 replies
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I can hear callers, callers can't hear me? Google Pixle 5

Hello. So I ran into an issue a couple days ago with my Google Pixle 5 which I've gotten a few months ago. I hope somebody can shed light on the issue. Twice in a couple days, I've had a call from the same number but they could barely understand me. ...

stevie83 by I'm Here A Lot
  • 1275 Views
  • 6 replies
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WiFi Calling Issues Pixel 5

Hi there,I'm having issues with my WiFi calling engaging, and staying engaged.I am fully provisioned for WiFi calling from Rogers, as I've been trying to get this sorted for a while.What occurs is that when I get onto a stable WiFi network, like at h...

msav999 by I Plan to Stick Around
  • 1758 Views
  • 6 replies
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Password to unlock phone screen

My old phone samsung S7 cannot be unlock, and keep on asking "Your phone was restarted and needs to be unlocked by using your password. You can use your finger prints next time you unlock your phone. Your password contains 4 characters, including at ...

babotsky by I've Been Around
  • 447 Views
  • 1 replies
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Google Pixel 3 Shutting Off

Anyone know why my Google pixel 3 is shutting off when it moves? I will have it on my hand walking and the swing of my arm will shut it off. Even just being in my purse or pocket. It's also running really hot lately. It's less than two years old ***E...

Ursajoy by I've Been Around
  • 776 Views
  • 2 replies
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VoLTE and Wi-Fi calling on Pixel 4 purchased from Google

I'm thinking of buying a Pixel 4 XL directly form Google since they have the Oh So Orange color exclusively. In the past I could not get VoLTE working with my original pixel that I bought from Google, Rogers eventually exchanged it for me with one fr...

Nerds2You by I Plan to Stick Around
  • 2267 Views
  • 5 replies
  • 1 likes

eSIM Google Pixel 4XL

I have a brand new Google Pixel 4 XL from Rogers. The phone is great. I have a problem. I have an eSim from Rogers. I could call and sens SMS without problems. The data is not always working. The signal strenght is ok if I look up right of the phone....

jfdupont by I've Been Here Awhile
  • 2649 Views
  • 14 replies
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Resolved! Android 10 for pixel 3

No update from Rogers yet despite a Sept 3 release date from Google. When will Rogers be rolling this out ***Added Labels***

dcbarrett by I've Been Here Awhile
  • 881 Views
  • 1 replies
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Resolved! About Google ban on Huawei phone

Hi All, I am wondering if Huawei future phone is banned by Google service like Google Map or Youtuber or Gmail, can I install them my myself? I know all Android app can be installed from an APK file like setup.exe file in Windows. For example, once I...

wawa2010 by I'm Here A Lot
  • 1488 Views
  • 3 replies
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Re: AAE: OS Updates - ENDED

Alright Community! The time has come, RogersAlton of the Device Management team is here for the next 2 days to answer all your questions about Rogers device OS updates, MRs, EMR and bug fixes. RogersAlton will be answering your questions on a first c...

AAE_OSUpdates2.png AAE_Posting_How To.png

Google Pixel 2 XL - not connecting to LTE

Hey there. I have 2 Google Pixel 2 XL's provided by Rogers and one of them works perfectly with LTE while the other will not connect. I have mirrored the settings with LTE preffered in the network settings before restarting and checking to make sure ...

Dexo by I've Been Here Awhile
  • 1676 Views
  • 3 replies
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WiFi Calling for Pixel 3

I just got the Pixel 3. The phone appears to let you turn on wifi calling, but it doesn't actually work. I called Rogers support and they said wifi calling isn't supported yet on the pixel 3 and he didn't know if it would be. Anyone know if it will b...

coreyvelan by I've Been Here Awhile
  • 6327 Views
  • 71 replies
  • 1 likes

RCS Messaging on Dual Sim Phone

Any plans for Rogers to support RCS Messaging on Dual Sim Phones like the OnePlus 6? I have tried to test on the OnePlus 6, Moto G6 Plus Dual sim and the Samsung S9+ Dual sim without any luck. ***Added Labels***

E0 by I've Been Around
  • 1803 Views
  • 2 replies
  • 0 likes