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LG Devices - Can’t Make or Receive Phone Calls?

Hello, Community. We hope everyone is enjoying summer and keeping safe! A small group of customers using certain LG devices that currently have the previous version of the Google Search App on Android may not be able to make or receive phone calls. B...

Pixel 6 pro connectivity

I just recently purchased pixel 6Pro with rogers. While sitting in one location my couch orCoffee shop my phone cycles through networks( 3g, h+,E LTE, LTE and 5g) and will occasionally drop out all together. I spent time on rogers chat and we reset w...

Kim35 by I've Been Around
  • 1 replies

One Way Voice Issues on Cell

Why do my calls sound like old fashioned "party lines"? I have phoned tech support twice now, and the issues are getting worse! Both my husband and I are experiencing more times when we cannot make or receive phone calls. Text messages are slow to se...

PSmith by I've Been Here Awhile
  • 3 replies

Google Pixel 4a 5G Issues

Don't buy Google pixel 4 a 5g Never!!!!!!!!! Cannot send pictures. More settings that we don't know and need a technical college diploma. Cannot receive call (worst the phone doesn't ring and it is on.) People will say. Phone line not in service not ...

lheudomi by I've Been Around
  • 1 replies

I can hear callers, callers can't hear me? Google Pixle 5

Hello. So I ran into an issue a couple days ago with my Google Pixle 5 which I've gotten a few months ago. I hope somebody can shed light on the issue. Twice in a couple days, I've had a call from the same number but they could barely understand me. ...

stevie83 by I'm Here A Lot
  • 6 replies

WiFi Calling Issues Pixel 5

Hi there,I'm having issues with my WiFi calling engaging, and staying engaged.I am fully provisioned for WiFi calling from Rogers, as I've been trying to get this sorted for a while.What occurs is that when I get onto a stable WiFi network, like at h...

msav999 by I Plan to Stick Around
  • 6 replies

Resolved! WYZE Cam Connections and IPv6 APN Failure

Hello, To connect my WYZE camera live view, I needed to create a new APN that uses 'ltedata.apn' and ONLY IPv4. If IPv6 is enabled, connections fail on step 1/3 in the WYZE app. Anyone else have similar issues? Who do I try to report this to - Rogers...

Tim_Ely by I've Been Here Awhile
  • 1 replies

S20 Ultra Unable to Connect to 5G

I got a s20 5G in the network setting it is on 5G I have the infinite plan with 5G and the newest Sim to support 5G but the network still shows lte+ only Rogers blames Samsung and Samsung said its working and its carrier issue. Do I just have a 5G ph...

Issue with Recent Samsung S9+ Security Update

Hi,After the most recent security update for my S9+, my device intermittently gives me message: "Sim Card Not Detected. Emergency calls only"Toggling airplane mode does not reconnect the phone and forces a restart. This can happen with the phone in s...

revhappy by I Plan to Stick Around
  • 2 replies

Resolved! Mobile Hotspot not working

Can't initiate mobile hotspot using Nexus 5 ever since moving to Rogers network Hello, I switched over to a Rogers mobile plan for my Nexus 5 phone about a month ago. Before, I was a Fido, then Freedom Mobile customer. I've been having an issue ever ...

Yzz by I've Been Around
  • 1 replies

Facebook/LG V30 restarts

So yesterday I tried to make out bound call to father and or mother and it would go through for 2 seconds then it hanged up. Then restart my lg and it work. Any timeline when bug fixes coming to the LG V30? And also Fb not letting me share things to ...

cafekief by I'm an Enthusiast
  • 1 replies

Calls keep getting disconnected (Galaxy Note 4)

I notice today that when I make calls, a few minutes or so in, the calls would end similar to if I press the End Call button myself. But I didn't. So far, this happened with every call i made. My phone is samsung galaxy note 4 on 5.1.1. Is this a pho...

imeem by I Plan to Stick Around
  • 3 replies

Galaxy S8 Service Issues

My galaxy S8 keeps going in and out of "no service" every 30 seconds happens maybe 6 or 7 times repeatedly and it constantly does this. ***Edited Labels***

Zavyn by I've Been Here Awhile
  • 25 replies

Unable to use Phone Overseas

I am not able to use my phone outside of Canada. Every time I travel I get a message unable to register SIM on the network. I believe there is a block on account since I lost my phone oversees a few years ago and called Rogers to place a block. I tal...

Google Pixel weak signals, dropped calls

I recently switched from an iPhones 6s to the Pixel and have a terrible time keeping a data signal that isn't WiFi , every other phone I've had has had decent reception inside my house but the Pixel is almost unusable for mobile data or voice calls. ...

Resolved! LG G5 Horrible Signal

Hi guys,I received an LG G5 shipment yesterday (May 17th). I switched over from my galaxy s6 to the g5. After activating the new SIM, the mobile network signal has been absolutley horrible. LTE in my house puts the g5 to about 2 signal bars, when I s...

SLuthra by I've Been Around
  • 3 replies

Resolved! LG G Pad III 8.0 Model:V522 wifi 5Ghz/802.11ac issues

Hello Rogers Community, I purchased a LG G Pad 3 LTE Tablet( Model: V522) from Rogers in Jan 2017. It originally came with Android™ 6.0.1 Marshmallow. Fast fwd an update to Android Nougat 7.0 was released around end of Jan-1st week of Feb 2017. Every...

Speed test results b4 the Nougat 7.0 update Speed test results after the Nougat 7.0 update Link speed on WiFi 802.11Ac/5Ghz
Toaster by Rogers Employee
  • 9 replies

Resolved! No data service for weeks

I've had no data service for just over 2 weeks now. Technical support just keeps saying they are working on the case but no progress has been made.At first I thought it may have been an issue with my phone but I have 3 phones on this acount and all 3...

luann by I've Been Here Awhile
  • 1 replies

Resolved! caller echo/feedback

So, my wife has a Galaxy S5 Neo for just over a month and the issue with it is as follows: every call that is either made or recieved by the Neo results in the person on the other end having echo and massive feedback. Its like the microphone/speaker ...

c2colton by I've Been Here Awhile
  • 7 replies

Blue Bar

To solve the issue on the SG S6 Edge or SG S6. With a Blue Bar going up and down. The phone is also frozen to where you can't enter passwords or other screens. If holding down power+volume up+home key does not solve the issue try this: press the home...

Resolved! Galaxy S7 data connection deteriorates throughout the day

Hi there, I recently did a hardware upgrade and switched from a Galaxy S4 to a S7. Shortly after getting it I noticed that i was having data connection issues. Throughout the day, my phone would go from LTE, then to 4G, then to no data connection, ev...

whung by I'm Here A Lot
  • 221 replies