esim support for samsung devices

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Sukut
I Plan to Stick Around
Posts: 10

esim support for samsung devices

Hi Rogers,

 

Do you have any plans to support esim on samsung devices. Its 2021 and still no light on this issue from Rogers.

 

Thanks

 

 

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RogersLaura
Moderator
Moderator
Posts: 864

Re: esim support for samsung devices

Hello @Sukut!

 

Thanks for joining us in the community! 🙂

 

We appreciate your inquiry regarding eSIM/Dual SIM support being offered for Samsung devices through Rogers. Regretfully, we do not have any new information to share at this time.

 

Please feel free to bookmark this helpful FAQ page for any further updates on eSIM/Dual SIM support: https://www.rogers.com/customer/support/article/dualsim

 

Kind regards,

RogersLaura

Sukut
I Plan to Stick Around
Posts: 10

Re: esim support for samsung devices

Can I ask you why. Rogers support apple and Google devices as for now. So wht is stopping Rogers from supporting it

Thanks

Randy
TwitchyPuppy
I Plan to Stick Around
Posts: 50

Re: esim support for samsung devices

@RogersLaura The link you provided is outdated.. Last updated: October 15, 2019.
expresspotato
I've Been Here Awhile
Posts: 2

Re: esim support for samsung devices

No clue what's stopping the carriers. The same problem with the S20 / Note 20. I'm under the impression the carriers asked for it to be disabled. The phones have support for it. It will never be 'enabled through a future software update' - don't believe that on Twitter, they said the same thing for the S20 / Note 20 and it never happened.

 

Return the device for a full refund if it matters to you.

matvanderheyden
I've Been Around
Posts: 1

Re: esim support for samsung devices

I was told by three Rogers representatives that the S21 is dual SIM capable using an electronic SIM or E-SIM.  Based on this information I purchased the phone.  IT IS NOT E-SIM or DUAL SIM CAPABLE.

 

Two representatives at technical support continued to tell me it is possible to set up the phone for dual SIM but they were unable to do it and finally conceded it's not possible.

 

Do not purchase the S21 if you're in the market for dual SIM capability.

 

Sukut
I Plan to Stick Around
Posts: 10

Re: esim support for samsung devices

Yes, it's a big joke by samsung and the carriers. Apple and Google have esim and it supported but not samsung. I have an s20 pkus and this is my 2nd last device from samsung.
TwitchyPuppy
I Plan to Stick Around
Posts: 50

Re: esim support for samsung devices

@matvanderheyden It’s E-SIM capable. Here’s a snippet from Samsung’s Canadian website:

"Does Galaxy S21 Ultra 5G support eSIM?
Yes, you can use an electronic SIM, known as eSIM, with Galaxy S21 Ultra 5G. The eSIM allows you to activate a mobile network plan right on your phone, so you can switch data plans or add an overseas phone number without the physical Nano SIM."
Sukut
I Plan to Stick Around
Posts: 10

Re: esim support for samsung devices

Sorry it does not. I have spoken to samsung and they said it's not and they have removed the esim mentioned in FAQ
TwitchyPuppy
I Plan to Stick Around
Posts: 50

Re: esim support for samsung devices

Yeah, I just saw that! I even took a look at their forums and, apparently, Samsung did the same thing with their S20. They stated it was E-SIM capable, in Canada, which wasn’t the case…