eSIM Google Pixel 4XL

[jfdupont]

I have a brand new Google Pixel 4 XL from Rogers.  The phone is great.  I have a problem.  I have an eSim from Rogers.  I could call and sens SMS without problems.  The data is not always working.  The signal strenght is ok if I look up right of the phone.

I have a physical SIM from an other provider from my emplyment and this one is working very well.  If I remove it, everything is working well

***Added Labels***

[RogersMaude]

Good evening @jfdupont,

Welcome to the Rogers Community and thank you for your post! 'Dual SIM’ allows you to have two phone numbers on a single phone.

We have not yet had reports of any issues with this functionality. However, we certainly want to help you solve the issue.

Are you saying that you sometimes do not have access to data, on neither one of your lines?

What troubleshooting steps have you tried so far?

Let us know!

RogersMaude

[jfdupont]

Yes some times I don't have acces to anything

The only thing to do is to turn on and off airplane mode

It is worst when I diconnect of the wifi or when and I'm out of the range of the wifi

[jfdupont]

It is working better if I removed the SIM's job, it is working but and I loose the signal after leaving wifi and it could take sometime for SMS but it is better may be at 70%.

[RogersAndy]

I see, I'm sorry to hear that! Have you visited a Rogers Plus location yet to have a diagnostic run on the device? Or have you spoken with support? Just curious for now if any steps have been taken toward resolving your concern.

Thanks!

@RogersAndy

[gp-se]

I just purchased a Rogers Pixel 4 XL myself, I was wondering where are the options for VoLTE? Also I'm a Rogers Small Business client, can I use eSIM, or is it for personal accounts only?

[jfdupont]

It is for all

[RogersCorey]

Good morning @gp-se!

As @jfdupont pointed out, you can activate an eSIM on both personal accounts and business accounts.

To answer your other question, the Google Pixel 4XL is compatible with VoLTE.

Regards,

RogersCorey

[gp-se]

@RogersCorey 

As a business account user how do I get the eSIM to work? Do I go to any Rogers store and they can set it up, or is there something else I need to do?

[RogersAndy]

Hey @gp-se!

You can find out more regarding eSIM setup on our Blog post "here"!

If you do have any additional questions though feel free to let us know.

@RogersAndy