I have a brand new Google Pixel 4 XL from Rogers. The phone is great. I have a problem. I have an eSim from Rogers. I could call and sens SMS without problems. The data is not always working. The signal strenght is ok if I look up right of the phone.
I have a physical SIM from an other provider from my emplyment and this one is working very well. If I remove it, everything is working well
Good evening @jfdupont,
Welcome to the Rogers Community and thank you for your post! 'Dual SIM’ allows you to have two phone numbers on a single phone.
We have not yet had reports of any issues with this functionality. However, we certainly want to help you solve the issue.
Are you saying that you sometimes do not have access to data, on neither one of your lines?
What troubleshooting steps have you tried so far?
Let us know!
Thank you for the more info. We haven't heard of any eSIM activation issues on our network. Do you happen to know if the activation problem you are experiencing is device-related or network? If it's device-related, then you may encounter the same with us.
Community - anybody activated eSIM on Pixel 4 recently?
@jfdupont Is that problem consistent regardless of your location? If not, it could be because the other provider has antennas closer to where you are, in said area. Also, it might sound dumb, but did you try restarting your phone? (Not power down/power up, but an actual restart). I personally had no issue, back when I had my Pixel 2 XL.
And, if I’m not mistaken, you should have an option to “reset” or “default” your APN settings under “Mobile Networks” or something like that.
@gp-se They are located in the “Calling” or “Phone” settings (I always accessed that part via the Phone app, using the 3 dots (or lines now? I haven’t had an Android phone in a while) in the top-right corner. And it should be called “More Settings” or “Advanced Settings”, something like that. Same thing if you wanna use Rogers’ RCS text message features, but you do those steps through the Messages app, instead).
I know both of your messages got posted like a year ago but I didn’t see any suitable answers. Hope it helps you, guys! (Or other people too, if need be).