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Pixel 6 pro connectivity

Kim35
I've Been Around

I just recently purchased pixel 6
Pro with rogers. While sitting in one location my couch or
Coffee shop my phone cycles through networks( 3g, h+,E LTE, LTE and 5g) and will occasionally drop out all together. I spent time on rogers chat and we reset wireless networks but problem continues to exist. Also even when it's 5g, my down load speeds are only 30 megs. Any ideas.

Thanks Kim

 

 

***Edited Labels***

1 REPLY 1

Re: Pixel 6 pro connectivity

RogersJermaine
Moderator
Moderator

Hello @Kim35,

 

Thank you for your post and welcome to the Rogers Community Forums! 

 

Congratulations on the new phone I hope you are enjoying it and its many features. Let’s take a look to see if we can get this issue further looked into for you. If you can help answer a few more questions.

 

-Are you noticing the network switching all the time or just when you are at home and when you are at the coffee shop? 

-Can you try rebooting of the phone?
-Also ensure that the phone is on the latest software. 
-Try also to remove the sim card and re insert it and then test it out?
-Also do you have an alternate device that you can try to see if the same issue occurs? 

 

Looking forward to your reply!

 

RogersJermaine

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