I got a s20 5G in the network setting it is on 5G I have the infinite plan with 5G and the newest Sim to support 5G but the network still shows lte+ only Rogers blames Samsung and Samsung said its working and its carrier issue. Do I just have a 5G phone that is actually lte+ running only.
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There's definitely quite a bit of interest surrounding the rollout of 5G service! I'd just like to help clarify a few things. 😊
What is 5G? As they evolve, 5G networks will allow us to stream, download and upload massive amounts of data at unprecedented speeds. And with the capacity to link together billions of devices, 5G will connect us not only with our loved ones but to our homes, machines, cars, businesses, and communities in ways we can only imagine! Today, 5G speeds are comparable to our fastest 4G LTE experience and will continue to get faster over time.
At present, 5G access is included with Rogers Infinite plans at no extra charge until March 2021. 5G access should be available to those who: have a 5G phone, a Rogers Infinite plan, and are in an area with 5G coverage.
If you meet the above-noted requirements and are still unable to connect to the 5G network, this could be because:
You may also CLICK HERE to view some more FAQs about 5G on the Rogers Network.
I bought an S20+ unlocked directly from Samsung Canada back in March or so. I first activated it on Telus but then moved to Rogers soon after to take advantage of 5G.
Unfortunately, I have never once connected to 5G since I got the phone. I live in downtown Vancouver and travel all over the lower mainland but still nothing. Never once seen the 5G symbol ever despite having it on in my connections.
Has this happened to anyone else? Multiple chats with Rogers and Samsung support have not helped and I've seemingly tried everything.
The 5G setting is turned on under Network Mode, I have 5G with my plan, and I have a new SIM card, so I'm really not sure what the issue could be.
The most recent Rogers tech support rep said they'd start a case with the network tech support department but I don't think that's the issue - it seems like something is wrong with the phone...
I think it's pretty reasonable to think that if your phone, plan and sim card are all 5G capable that you'd be able to connect for sure. I'm sorry to hear you're having issues with that. I am glad to hear though that this has been escalated. Regarding your concern that it may be a phone specific issue, have you spoken to Samsung support regarding this matter? If that's the case they may be able to speak to your experience and offer some insight.
Keep us posted for sure.