02-22-2022 11:19 PM - last edited on 02-23-2022 08:14 AM by RogersMoin
I am frequently having issues with my phone staying connected to my WiFi. I am sitting beside my laptop and it's not having problems connecting to the internet. Only this phone. I connect and then less than 5 minutes, it's gone. I never had this issue with my S9. Is this a common problem with this model? This is the worst issue I've ever had to deal with.
***Edited Labels***
02-23-2022 11:16 PM
Greetings @lenn,
I know how inconvenient it is to lose connection even for a short period of time. We'd be happy to assist you with this. To ensure that we get this resolved for you I'd like to ask you a couple of quick questions.
- Have you tried rebooting the device?
- Do you have the latest software on the device?
- Is that the only device having connectivity issues?
- Have you tried any other WiFi connection?
- Were any changes made to your WiFi setup recently?
We look forward to hearing from you.
RogersRahul