CODA-4582 - Open Issues for Investigation

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I Plan to Stick Around
Posts: 161

Re: CODA-4582 - Open Issues for Investigation

At what point does a company just look at costs to fix this issue rather then move to a solution that is working. I personally have been dealing with a celluar issue since "May 9th 2016" almost a year later with no resolve and have this internet issue as well. 

 

The amount of money and time invested in this is mind boggling that it happens and is allowed. Want to know why we pay so much is because of the money and resources wasted trying to fix something that should have never been released to the public.

 

This is the classic case of trying to be the "first kid on the block" to have the fastest speeds or the newest hardware but in the end its the customer that has to beta test and accept sub par services. 

I Plan to Stick Around
Posts: 154

Re: CODA-4582 - Open Issues for Investigation

I've been facing several issues like this for weeks now. I'm very frustrated at having to reboot the modem once or twice every day, and never getting anywhere even close to full speeds.
Resident Expert
Resident Expert
Posts: 1,086

Re: CODA-4582 - Open Issues for Investigation

@Telek Does your Modem have a Black Dot near the power cord on the back? also can you login to the modem and post the signal levels from the "DOCSIS WAN" Page. Lastly any idea what firmware version you are running? 



I Plan to Stick Around
Posts: 154

Re: CODA-4582 - Open Issues for Investigation

Hi @gp-se

 

I appreciate the request, however I've been around the block on this one.

 

I've had nothing but instability ever since it was installed. I've replaced the modem 3 times, and it's always the same.

 

When I first had the service installed a few weeks ago, the first modem (which was black-dot) was garbage. Completely erratic speeds all over the place, frequently completely dropped out. I replaced the modem, and it was better, for a day or two.  First speed test on the new modem had 940/52 speed and I was thrilled!

 

The the other problems started.

 

Within about an hour or two, the speed drops down to ~240/20-50. Within about 12 hours after that, it drops down to less than 1mbit down, but will stay at 20-50 mbit upstream.  Neither I nor tech support can even complete a speed test, and the only remedy is to reboot. Once I left it for 2 days like this, and it never recovered.

 

It doesn't matter if I'm hardwired or wireless. Doesn't matter if bridged or gateway mode. In gateway I have all wifi turned off anyway, as I have my own AC3200U access point.

 

I've spent more than 12 hours in total now on tech support calls through various levels of support agents. I'm infuriated that the tickets get closed within 12-24hr with "problem resolved", even though the problem clearly still exists even at the moment when the ticket is closed.  There are enough people online complaining about the Rogers Docsis 3.1 rollout that there is obviously a systemic problem. Closing my tickets with "problem resolved" is a massive insult. This is what is frustrating me the most.

 

I'm highly technical and am understanding that this is "bleeding edge", but having to reboot the modem twice a day, combined with network support closing my tickets, is driving me up the wall.

 

Note that none of the modems have had a black dot by the power cord, but they all have the black dot on the box that the modem came in. I was told by tech support that this is the same thing.

 

My signal quality is amazing, and I don't ever notice missing channels:

 

Hardware Version1A
Software Version2.0.10.19

 

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM7.3001140.946
2561000000256QAM6.200240.946
3567000000256QAM6.100340.366
4573000000256QAM6.300440.366
5579000000256QAM6.000540.946
6585000000256QAM6.100640.366
7591000000256QAM6.700740.946
8597000000256QAM6.300840.946
9603000000256QAM6.600940.366
10609000000256QAM6.7001040.946
11555000000256QAM6.300140.366
12621000000256QAM7.3001240.946
13633000000256QAM7.4001340.946
14639000000256QAM7.6001440.366
15645000000256QAM8.1001540.946
16651000000256QAM7.9001640.366
17657000000256QAM8.0001740.946
18663000000256QAM8.0001840.366
19669000000256QAM8.0001940.946
20675000000256QAM7.7002040.366
21681000000256QAM7.6002140.366
22687000000256QAM7.4002240.366
23693000000256QAM7.3002340.946
24699000000256QAM6.9002440.366
25705000000256QAM7.2002540.366
26711000000256QAM6.7002640.366
27717000000256QAM7.2002740.946
28723000000256QAM6.8002840.366
29825000000256QAM7.9002940.946
30831000000256QAM7.7003040.946
31837000000256QAM7.3003140.366
32843000000256QAM6.8003240.366

 

OFDM Downstream Overview

ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES

6.699997

 

Upstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138595531ATDMA - 64QAM38.75063200000
230596000ATDMA - 64QAM35.00046400000
323700000ATDMA - 64QAM35.00056400000

 

I Plan to Stick Around
Posts: 125

Re: CODA-4582 - Open Issues for Investigation

@Telek i would suggest calling Rogers and demand to get a tech out to replace your CODA with the cgnm 3552 otherwise threaten to walk.
Im using it and can say its head and shoulders above the CODA even when bridged behind a old Netgear R6300v2.
My speeds dipped for a few days so i packed it up and went to trade it in for a CODA and i actually lucked out because Rogers systems were down and they couldn't add new equipment to accounts.
When i got home i set it back up and my speeds are great again.
I Plan to Stick Around
Posts: 154

Re: CODA-4582 - Open Issues for Investigation

I tried that already. They told me that, pretty much, all of the 3552 modems have been yanked. No store within 50km of me has one, and the techs don't carry them anymore.
I'm a Regular
Posts: 872

Re: CODA-4582 - Open Issues for Investigation

i,m having the  same issue as you on coda modem with black sticker .23 with MDD timeouts

 

1 591000000 256QAM 6.300 7 40.366
2 567000000 256QAM 6.300 3 40.366
3 573000000 256QAM 5.900 4 38.983
4 579000000 256QAM 6.000 5 38.983
5 585000000 256QAM 6.400 6 40.366
6 561000000 256QAM 6.500 2 40.366
7 597000000 256QAM 6.300 8 38.983
8 603000000 256QAM 6.600 9 40.366
9 609000000 256QAM 6.800 10 38.983
10 615000000 256QAM 6.900 11 38.983
11 621000000 256QAM 7.100 12 40.366
12 633000000 256QAM 6.800 13 40.366
13 639000000 256QAM 7.100 14 38.983
14 645000000 256QAM 7.200 15 38.983
15 651000000 256QAM 7.200 16 38.983
16 657000000 256QAM 7.200 17 40.366
17 663000000 256QAM 6.900 18 38.605
18 669000000 256QAM 7.400 19 38.983
19 675000000 256QAM 7.200 20 38.983
20 681000000 256QAM 6.700 21 38.605
21 687000000 256QAM 6.500 22 38.983
22 693000000 256QAM 6.200 23 38.983
23 699000000 256QAM 6.300 24 38.605
24 705000000 256QAM 6.300 25 38.605
25 711000000 256QAM 5.900 26 38.605
26 717000000 256QAM 5.800 27 38.605
27 723000000 256QAM 5.800 28 38.983
28 825000000 256QAM 5.200 29 37.636
29 831000000 256QAM 4.900 30 37.356
30 837000000 256QAM 4.600 31 37.356
31 843000000 256QAM 5.000 32 37.356
32 555000000 256QAM 6.700 1 38.983

OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES 3.700001
1 NA NA NO NO NO NA

Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 30596000 ATDMA - 64QAM 34.250 1 6400000
2 38595824 ATDMA - 64QAM 38.000 3 3200000
3 23700000 ATDMA - 64QAM 33.500 2 6400000

OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

Untitledfeb15.png

 

 

 

I Plan to Stick Around
Posts: 125

Re: CODA-4582 - Open Issues for Investigation

@Telek thats a shame Rogers pulled the only somewhat stable modem from their network. Ive read on other fourms people have had decent speeds disabling the 2.4 network and just running 5g. It might be a temporary fix . Good luck
I Plan to Stick Around
Posts: 154

Re: CODA-4582 - Open Issues for Investigation

Doesn't matter, I get the same problem in bridged mode and gateway mode with all wifi disabled.
Network Architect
Network Architect
Posts: 611

Re: CODA-4582 - Open Issues for Investigation

Hello Community,

 

As I mentioned earlier this week, Intel is working with Hitron and CASA to resolve the slowly degrading speed issue. They have made some headway and provided me a new firmware today.

 

Now, I must warn all of you this is completely fresh off the press and this firmware did not undergo any internal testing yet.

 

This firmware is exactly the same as 2.0.10.23 with a change in some internal Intel settings. In fact, after I load this firmware, the GUI will still display version 2.0.10.23. If you are not experiencing this issue, there is no point in loading this firmware yet.

 

If anybody wants to receive this firmware (maximum 5 participants today while we perform some testing), please reply below. You must already be a firmware trial program participant. Otherwise, I won’t be able to upgrade your modem.

 

Dave