CODA-4582 - Open Issues for Investigation

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I Plan to Stick Around
Posts: 13

Re: CODA-4582 - Open Issues for Investigation

@gp-se my LAN shows 23 hours up time and WAN is at 17 hours.

 

My 2.4 is set at AUTO (1) and 5 is at AUTO (161). when I check wireless clients the 2.4's are using 1 and the 5's are using 161. Would there be more stability in selecting channel 1, 6 or 11 specifically for 2.4 and channel option 149-153-157-161 in the 5GHz?

 

If we get through the night without interruption I will check wifi range tomorrow. Or I'll exchange the modem.

I Plan to Stick Around
Posts: 17

Re: CODA-4582 - Open Issues for Investigation

@Datalink @RogersDave

 

I used WifiInfo View but neither of my laptops show me 5g connection.  I believe they are to old to handle it.    Below is the info you wanted less the mac addresses.  What do I do now?  Note that when my one laptop was ethernet cable connected and the wifi went down it actually would not allow me to connect to the net even through the wifi on my daughters cell which is not connected to a cell network was still streaming youtube kids app.  

 

Should i use my cell 5g connection to scan the wifi channels and post that as well? Please confirm.  ty.

 

SSIDPHY TypeRSSISignal QualityAverage Signal QualityFrequencyChannelInformation SizeElements CountCompanyRouter ModelRouter NameSecurityCipherMaximum SpeedChannel WidthChannels RangeBSS TypeWPS SupportFirst DetectionLast DetectionDetection CountStart TimeMinimum Signal QualityMaximum Signal Quality802.11 StandardsConnected
 802.11g/n-8721172.4621119114Hitron Technologies. Inc  WPA-PSK + WPA2-PSKTKIP+CCMP216 Mbps20 MHz13-SepInfrastructureNo2017-07-20 23:522017-07-21 0:0672017-07-08 5:551521802.11d/iNo
 802.11g/n-872120.72.412119114Hitron Technologies. Inc  WPA-PSK + WPA2-PSKTKIP+CCMP216 Mbps20 MHz03-JanInfrastructureNo2017-07-20 23:522017-07-21 0:10432017-06-03 21:361630802.11d/iNo
 802.11g/n-842621.72.437619114Hitron Technologies. Inc  WPA-PSK + WPA2-PSKTKIP+CCMP216 Mbps20 MHz08-AprInfrastructureNo2017-07-20 23:532017-07-21 0:00122017-07-17 20:101636802.11d/iNo
 802.11g/n-872122.72.437619114Hitron Technologies. Inc  WPA-PSK + WPA2-PSKTKIP+CCMP216 Mbps20 MHz08-AprInfrastructureNo2017-07-20 23:532017-07-21 0:0292017-05-18 9:051836802.11d/iNo
BELL187802.11g/n-783634.82.4621137716Sagemcom Broadband SASSagemcom5250_BellSagemcom5250_Bell-NQS1WPA2-PSKCCMP216 Mbps20 MHz13-SepInfrastructureConfigured2017-07-20 23:522017-07-21 0:109912017-07-10 21:582543802.11d/iNo
BELL287802.11g/n-872123.12.437634514Sagemcom Broadband SASSagemcom5250_BellSagemcom5250_Bell-NQS1WPA2-PSKCCMP216 Mbps20 MHz08-AprInfrastructureConfigured2017-07-20 23:522017-07-21 0:0292017-07-21 0:022035802.11d/iNo
Bella71802.11g/n-862319.52.437639416Hitron Technologies. IncAPxxHitronAPWPA-PSK + WPA2-PSKTKIP+CCMP216 Mbps20 MHz08-AprInfrastructureLocked2017-07-20 23:522017-07-20 23:59592017-05-18 9:051538802.11d/iNo
Dave$ave802.11g/n-459998.92.437616713   WPA2-PSKCCMP450 Mbps40 MHz12-AprInfrastructureNo2017-07-20 23:522017-07-21 0:1010592017-07-20 23:598599802.11d/iYes
Dave$ave_Ext802.11g/n-773846.62.437644517Belkin International Inc.Linksys RE6500Linksys Range ExtenderWPA-PSK + WPA2-PSKTKIP+CCMP300 Mbps40 MHz12-AprInfrastructureConfigured2017-07-20 23:522017-07-21 0:1010342017-07-21 0:002671802.11i/kNo
DIRECT-7E-HP Officejet 5740802.11g/n-842626.12.437647815Hewlett Packard0DIRECT-7E-HP Officejet 5740WPA2-PSKCCMP72 Mbps20 MHz08-AprInfrastructureLocked2017-07-20 23:522017-07-21 0:104092017-06-13 21:462038802.11h/iNo
DIRECT-A5-HP OfficeJet Pro 8710802.11g/n-872121.92.4621142914Hewlett Packard0DIRECT-A5-HP OfficeJet Pro 8710WPA2-PSKCCMP72 Mbps20 MHz13-SepInfrastructureLocked2017-07-20 23:522017-07-21 0:10552017-06-12 9:461830802.11h/iNo
f@mily802.11g/n/ac-842625.52.4621139718Belkin International Inc.EA8500Linksys17092WPA2-PSKCCMP1733 Mbps40 MHz13-MayInfrastructureConfigured2017-07-20 23:522017-07-21 0:101422017-07-01 17:271835802.11iNo
MAHOUSE802.11g/n-9016172.4621123415Hitron Technologies. Inc  WPA-PSK + WPA2-PSKTKIP+CCMP216 Mbps20 MHz13-SepInfrastructureLocked2017-07-20 23:542017-07-20 23:5422017-05-24 2:441618802.11d/iNo
Rogers12345802.11g/n-8918192.4621123815Hitron Technologies. Inc  WPA-PSK + WPA2-PSKTKIP+CCMP216 Mbps20 MHz13-SepInfrastructureLocked2017-07-20 23:522017-07-20 23:5722017-07-08 5:551820802.11d/iNo
RogersC9563802.11g/n-891820.42.412123815Hitron Technologies. Inc  WPA-PSK + WPA2-PSKTKIP+CCMP216 Mbps20 MHz03-JanInfrastructureLocked2017-07-20 23:532017-07-21 0:10482017-06-03 21:361528802.11d/iNo
WestHam1802.11g/n-842626.52.437623515Hitron Technologies. Inc  WPA-PSK + WPA2-PSKTKIP+CCMP216 Mbps20 MHz08-AprInfrastructureLocked2017-07-20 23:522017-07-21 0:0182017-07-17 20:101638802.11d/iNo
I've Been Here Awhile
Posts: 2

Re: CODA-4582 - Open Issues for Investigation

Hi,

 

 I have Asus RT-68U Router and it works fine with Bell modem.  I am new to Rogers cable and the modem Coda-4582.  I have disabled the Gateway Resident to switch it to bridge mode.  It works fine from the inside.  But my VPN on the Asus does not work.  I can't connect to my ASUS from outside.  It must be the Rogers modem.  Could someone please shed me a light?  thanks.

Resident Expert
Resident Expert
Posts: 6,056

Re: CODA-4582 - Open Issues for Investigation

@Raptor2148, personal opinion, I'd recommend running a factory reset on the router.  That usually clears up problems when you switch modems from one ISP to another ISP.  Also look at your DNS settings in the router.  If you happened to have Bell's DNS set in the router, you might want to switch them for Rogers (leave the fields empty) or use Google or OpenDNS for example.  

 

Can you also log into the modem and confirm which firmware version is loaded?  Its listed as the Software Version on the Status page. That page comes up automatically when you log into the modem.

 

Also take note, Bell does not use IPV6.  Rogers uses Native IPV6, so, if you happened to have IPV6 enabled in your router, using anything other than Native IPV6, you will have to reset the IPV6 type and change the remaining settings.  Here are the IPV6 settings for the 68U, which I also run:

 

Connection type                 NATIVE
DHCP-PD                              Enable
IPv6 LAN Setting
LAN IPv6 Address                No entry this will fill in on its own after a router reboot where the router negotiates

                                                 with the CMTS.
LAN Prefix Length               No entry this will fill in on its own after a router reboot where the router negotiates

                                                with the CMTS.

LAN IPv6 Prefix                     No entry this will fill in on its own after a router reboot where the router negotiates

                                                with the CMTS.


Auto Configuration Setting        Stateless / Stateful I've tested both in the past and prefer to run stateful

                                                         as it offers more protection for IPV6 operations

 

IPv6 DNS Setting
Connect to DNS Server automatically              Disable       If this is enabled the router and connected devices

                                                                                                      will use Rogers IPV6 DNS 

 

IPv6 DNS Server 1                                                2620:0:ccc::2              (OpenDNS)
IPv6 DNS Server 2                                                2620:0:ccd::2              (OpenDNS)
IPv6 DNS Server 3                                                2001:4860:4860:0:0:0:0:8888             (Google)
Auto Configuration Setting
Enable Router Advertisement                             Enable



Resident Expert
Resident Expert
Posts: 6,056

Re: CODA-4582 - Open Issues for Investigation

@ishine80 can you tell me which SSID is yours?  When the ethernet and wifi goes down on the modem, you shouldn't be able to stream video on that other cell phone unless that phone is only using IPV4 for example, or, if the phone is connected to someone else's open wifi network.  The fact that you lose the ethernet connections should indicate that the modem can't supply either ethernet or wifi networks.  That's my current thinking about this.  The only other possibility is that this is an IPV4/IPV6 issue, but, I'll have to reread your previous comments to see if you have IPV6 disabled.  If so, then this is a modem to CMTS connection issue.  



I Plan to Stick Around
Posts: 17

Re: CODA-4582 - Open Issues for Investigation

Hi @Datalink

SSID is Dave$ave.  Unfortunately not at home to confirm if I've got IPV6 disabled.  I can verify this evening.  What does it mean when you say the issue could be a modem to CMTS connection issue?  Our neighbours and the school board wifi are all occupying channels 1 and 6.  Later on in the evening while I was trying to play around for the tests my husbands phone and laptops were connected but I was not able to connect to wifi on my phone.  Am I understanding the situation correctly that there's so many people from rogers in my area trying to make connections with Rogers that individuals are being literally kicked off the connections to accommodate the load?  IF this is the case then firmware on a modem will not correct it will it?  Also is it possible to have a technician finally come to check things and out confirm what we need confirmed?  I'm getting to a point of not understanding on these issues.  

Highlighted
I've Been Here Awhile
Posts: 2

Re: CODA-4582 - Open Issues for Investigation

Thank you.

Network Architect
Network Architect
Posts: 611

Re: CODA-4582 - Open Issues for Investigation

Community,

 

Quick update for everybody. I just pushed code 2.0.10.31 to some of you. Based on feedback, I will continue deployment in the coming days (and will resume firmware upgrades for new participants as well).

 

Code 2.0.10.31 on CODA is the same as 2.0.10.29 with the following changes:

  • Band steering is visible in GUI (advanced WiFi 2.4 GHz and 5 GHz)
  • DFS is visible in GUI (advanced WiFi 5GHz)
  • Available DFS channel list updated
  • USB function control displayed in gateway function GUI

 

Dave

I Plan to Stick Around
Posts: 154

Re: CODA-4582 - Open Issues for Investigation

Thanks again, @RogersDave!

I'm a Reliable Contributor
Posts: 338

Re: CODA-4582 - Open Issues for Investigation

@RogersDave

 

Thanks for pushing the update.  Could you or someone please remind me what benefit would I see if I enable DFS?

 

Thanks