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CODA-4582 - Open Issues for Investigation

RogersDave
Retired Support
Retired Support

*** This post was last edited May 2, 2017 ***

 

Good morning Community,

 

As I mentioned in a post two days ago, we have received the next firmware 2.0.10.20 from Hitron. We are currently running initial testing on this version and will push it out to participants in the firmware trial program as soon as it passes initial testing.

 

However, while running these tests, we discovered abnormal behavior with ICMP and are awaiting feedback from Hitron today to asses how this will be addressed. As soon as I this is confirmed, I’ll update the change log with the correct version information and start pushing it out.

 

In parallel, we are still working on the following high priority items. In some cases below, I requested affected customers to reach out to me via private message. If you do so, please include your modem MAC address in the subject line (even if we exchange messages daily) as there are a lot of you reaching out to me daily 🙂

 

UDP Packet Loss

The investigation for what has been reported as UDP packet loss is still ongoing. We have deployed a probe at one fellow forum member on both a CODA-4582 and a CGNM-3552 to collect additional data. We are actively working with Hitron and Intel on the results observed.

 

Based on what we know so far, in most instances UDP packet loss is coupled with higher uplink usage in the area. Although the impact is noticeable in specific logs (League of Legends), the root cause for the perceivable impact (while playing) is likely related to bufferbloat (see next issue).

 

 

Bufferbloat

When comparing the performance of a CODA-4582 to a CGNM-3552 in the same network conditions, the CODA-4582 consistently reports higher bufferbloat when tested on DSLReports.

 

Update April 12: The solution for this problem will come in two folds. It will require a change in software which will possibly be included in 2.0.10.27 but more likely in 2.0.10.28 and a change in network configuration.

 

The network configuration change is not compatible with the current firmware so this change will only come after a vast majority of the modems are running the new code. We are however looking at a way to make the change only for specific modems to support testing in the community.

 

Update April 22: This problem seems resolved in firmware 2.0.10.27

 

 

5 GHz WiFi Low range for channels 36 to 48

Lower WiFi channels on the modem have a much smaller range. This is due in part to the limit imposed by Industry Canada to maximum transmit power.

 

Furthermore, the current automatic channel selection (auto mode) tends to select the lower channels when in similar load conditions.

 

Workaround: manually select higher channels (149-153-157-161)

 

Update April 22: The channel selection algorithm has been improved in firmware 2.0.10.27

 

 

Loss of OFDM Channel Lock

Under some RF conditions, the modem fails to lock properly on the OFDM channel. This typically result in variable performance.

 

Update April 12: This problem is resolved in 2.0.10.26T2

 

 

List of connected device does not get fully populated

This is a known issue that has been tracked since firmware 2.0.10.13. We are making improvements at every firmware but it is not a perfect system.

 

The situation is worst after a reboot or firmware upgrade as the list gets reset and must be repopulated as devices renew their DHCP lease.

 

 

NAT Loopback not working for wired clients

When setting up port forwarding to an internal server, it is possible for a client on WiFi to reach the server using the external IP/port. If the client is on a wired interface, it doesn't work.

 

Update April 12: This problem is resolved in 2.0.10.26T2 (not confirmed)

 

 

LAN Counters not working

Some customers reported that LAN counters (especially in bridge mode) are reporting inaccurate values.

 

This problem has been reported to Hitron for investigation.

 

 

Unexpected modem reboot

Some customers reported their modem reboots unexpectedly. We have also seen this behavior in our lab.

 

Update April 12: This problem is resolved in 2.0.10.26T2

 

 

Missing SC-QAM Channels

After a reboot, some modems are missing SC-QAM channels. A fix has been implemented in 2.0.10.26T2 to address this behavior but it has not corrected all scenarios.

 

Investigation continues with Hitron.

 

 

WiFi Survey

The WiFi Survey functionality in firmware 2.0.10.26T2 (and possibly before) reports incorrect SSID names.

 

 

Guest Network

When connecting to the Guest Network, an error message is displayed "only allow DHCP client to use this wireless".  This has been reported in firmware 2.0.10.26T2.

 

Update April 22: This issue has been resolved in firmware 2.0.10.27

Update May 2: It seems this issue is not fully resolved and still experienced by some users


 

Future Planned Improvements

The following are items that we are working on in parallel of the above.

  • Improvement in WiFi speeds
  • Improvement in latency / bufferbloat

 

 

Dave

 

*Edited Labels*

2,620 REPLIES 2,620

Re: CODA-4582 - Open Issues for Investigation

tonytoronto
I plan to stick around

@praviingupta wrote:

This is my third Hitron CODA 4582 in two days. Technical support switches on the guest network but as I cann not  connect to the guest network,  they ask me to change the Modem.

This is the third Modem and I still cannot connect. It is important for me.

 


    I dont belive Guest working at the moment. I had some family members over weekend and they were able to connect, but no internet.

Re: CODA-4582 - Open Issues for Investigation

prateeck7
I plan to stick around

@TelekSo how is your internet doing so far? Any reboots and speed degradation or any other issues so far?

I am asking you because I know you have been complaining about the same issue I was having in DSLreports for quite some time.

Re: CODA-4582 - Open Issues for Investigation

Telek
I plan to stick around

@prateeck7 wrote:

@TelekSo how is your internet doing so far? Any reboots and speed degradation or any other issues so far?

I am asking you because I know you have been complaining about the same issue I was having in DSLreports for quite some time.


/me knocks on every piece of wood around.

 

I've been solid with just shy of a week uptime now. No reboots, no speed problems, so strange ranging errors in the log.  Run speed tests twice a day, and 930-945/45-50 typically.

 

I'm using the modem in gateway mode because, it turns out, my AC3200 super expensive high-end router can't seem to handle gigabit speeds... There's a definite speed hit using it (I get about 850/40). But everything else is disabled on the modem. No WiFi, no DHCP. I have a server that does DNS and DHCP, and the AC3200 does WiFi.  I also have a constant ping running to google, so there's always activity on the line, which may be why I haven't seen any disconnect issues, plus I'm not using the modem DHCP so I'm not seeing any of those issues either.

Re: CODA-4582 - Open Issues for Investigation

Triple_Helix
I plan to stick around

@Triple_Helix wrote:

Okay just upgraded to the Gigabit sevice so here are my first results!

 

Wired results!

 

 

Image and video hosting by TinyPic

 

Now this is Wireless 5g via the Hitron Modem and Killer Wireless-n/a/ac 1525 Wireless Network Adapter!

 

 

Image and video hosting by TinyPic

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM4.1003138.605
2363000000256QAM2.1001040.366
3369000000256QAM2.8001138.983
4375000000256QAM2.3001238.983
5381000000256QAM1.5001338.983
6387000000256QAM2.0001438.605
7393000000256QAM2.3001540.366
8399000000256QAM2.8001638.983
9405000000256QAM2.7001738.983
10411000000256QAM2.7001840.366
11417000000256QAM3.4001940.366
12423000000256QAM3.8002038.983
13429000000256QAM3.6002138.983
14435000000256QAM3.0002240.366
15441000000256QAM3.2002338.983
16447000000256QAM3.1002438.605
17555000000256QAM4.6002538.983
18561000000256QAM4.8002638.605
19567000000256QAM5.1002738.983
20573000000256QAM4.5002838.983
21579000000256QAM4.9002938.983
22585000000256QAM4.4003038.605
23357000000256QAM2.100938.983
24597000000256QAM3.8003238.605
25603000000256QAM4.5003338.605
26609000000256QAM5.6003438.983
27615000000256QAM5.9003538.983
28621000000256QAM6.1003638.983
29633000000256QAM5.6003738.605
30639000000256QAM4.9003838.605
31645000000256QAM4.1003937.636
32651000000256QAM3.9004038.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM39.75026400000
238596000ATDMA - 64QAM42.75033200000
330596000ATDMA - 64QAM40.75016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

@RogersDave I called Rogers tech support and they tweeked things on there end and things look much better since going to the Gigabit! Any Idea when DOCSIS 3.1 will be released in North Oshawa? This is wired of course.

 

 

Image and video hosting by TinyPic

 

This is the Max I can get Wireless via the CODA Modem/Router. Killer Wireless-n/a/ac 1525 Wireless Network Adapter! Maybe I can do better with a more advanced Router? Suggestions anyone?

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM4.2003138.605
2363000000256QAM1.8001038.983
3369000000256QAM2.5001138.605
4375000000256QAM2.0001238.605
5381000000256QAM1.3001338.983
6387000000256QAM1.8001438.605
7393000000256QAM2.1001540.366
8399000000256QAM2.9001638.983
9405000000256QAM2.9001740.366
10411000000256QAM2.8001840.366
11417000000256QAM3.2001938.983
12423000000256QAM3.3002038.605
13429000000256QAM2.9002138.605
14435000000256QAM2.3002238.983
15441000000256QAM2.6002338.983
16447000000256QAM2.7002438.983
17555000000256QAM4.6002538.983
18561000000256QAM4.8002638.983
19567000000256QAM5.2002738.983
20573000000256QAM4.5002838.983
21579000000256QAM4.9002938.983
22585000000256QAM4.5003038.983
23357000000256QAM1.800938.983
24597000000256QAM4.0003238.605
25603000000256QAM4.7003338.983
26609000000256QAM5.8003438.983
27615000000256QAM6.0003538.983
28621000000256QAM6.3003638.605
29633000000256QAM5.8003738.605
30639000000256QAM4.9003837.636
31645000000256QAM4.2003937.636
32651000000256QAM4.0004037.636
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM39.50026400000
238596000ATDMA - 64QAM42.75033200000
330596000ATDMA - 64QAM40.50016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: CODA-4582 - Open Issues for Investigation

Telek
I plan to stick around

@Triple_Helix wrote:

@Triple_Helix wrote:

Okay just upgraded to the Gigabit sevice so here are my first results!

 

Wired results!

 

 

Image and video hosting by TinyPic

 


@RogersDave I called Rogers tech support and they tweeked things on there end and things look much better since going to the Gigabit! Any Idea when DOCSIS 3.1 will be released in North Oshawa? This is wired of course.

 

 


if that's DOCSIS3.0 then stay there for as long as you can, haha!  That's about the fastest that you'll see no matter what.

 

What did Rogers Tech support tweak to improve your speeds?  Any idea?

 

 

Re: CODA-4582 - Open Issues for Investigation

After having no issues with .24 I have had 2 modem reboots within the last 24 hours. These reboots were completed by the device and it appears the times match up to a MDD Timeout. While I do not think this is a firmware issue part of me thinks it may be the original non black dot CODA having some issues.

 

Signals are all good (Range from -1.9 to 1.1 with most channels having a 40.366 SnR on the down stream and 41.5-44.7 dBmV on the upstream)

 

Hate to bug you @RogersDave but do you see any outside issues on the modem or in the area?

Re: CODA-4582 - Open Issues for Investigation

Triple_Helix
I plan to stick around

@Telek wrote:

@Triple_Helix wrote:

@Triple_Helix wrote:

Okay just upgraded to the Gigabit sevice so here are my first results!

 

Wired results!

 

 

Image and video hosting by TinyPic

 


@RogersDave I called Rogers tech support and they tweeked things on there end and things look much better since going to the Gigabit! Any Idea when DOCSIS 3.1 will be released in North Oshawa? This is wired of course.

 

 


da mn,  if that's DOCSIS3.0 then stay there for as long as you can, haha!  That's about the fastest that you'll see no matter what.

 

What did Rogers Tech support tweak to improve your speeds?  Any idea?

 

EDIT: lol ... "da mn" is apparently a swear word and is filtered by this forum.


LOL We Always want more and faster and faster! It would be nice if they would increase the upload to Gigabit speed as well. Smiley Wink

Re: CODA-4582 - Open Issues for Investigation

JohnBeaudin
I'm a senior contributor

@Triple_Helix

 

After we are both down&Up on D3.1 .. it would be wise to increase the gigabit upload to 100 to match Bell Gigabit plan.

 

 

Re: CODA-4582 - Open Issues for Investigation

coder_1990
I plan to stick around
I'm in Whitby and I just got docsis 3.1 last week so probably won't be long now:)

Re: CODA-4582 - Open Issues for Investigation

Telek
I plan to stick around

@JohnBeaudin wrote:

@Triple_Helix

 

After we are both down&Up on D3.1 .. it would be wise to increase the gigabit upload to 100 to match Bell Gigabit plan.

 

 


YES PLEASE!!

 

I have to upload 40-80GB VMs to work sometimes. I'd love 100mbit upstream!

Re: CODA-4582 - Open Issues for Investigation

Triple_Helix
I plan to stick around

@Telek wrote:

@JohnBeaudin wrote:

@Triple_Helix

 

After we are both down&Up on D3.1 .. it would be wise to increase the gigabit upload to 100 to match Bell Gigabit plan.

 

 


YES PLEASE!!

 

I have to upload 40-80GB VMs to work sometimes. I'd love 100mbit upstream!


Yes then IPv6 and D3.1 and at least 100Mbps (or more) upload would be awesome.

Re: CODA-4582 - Open Issues for Investigation

hi everyone, I have gigabit in the east york area

 

here is my speed test

 

speedtest.PNG

I never get above 300 even in offpeak hours, not the biggest deal I'm sure they oversold it in my area. 

 

but what I'm really concerned about is my upload stats here

 

Capture.PNG

 

notice it is modulated at 16QAM where everyone else in here gets 64QAM. should I complain to Rogers about this?

Re: CODA-4582 - Open Issues for Investigation

coder_1990
I plan to stick around
I would at least mention it to them, that might be why your upload is a bit slow.

Re: CODA-4582 - Open Issues for Investigation

Telek
I plan to stick around

@chandler555 wrote:

hi everyone, I have gigabit in the east york area

 


Your stats look like you might actually be provisioned at 250/20 -- might be worth verifying that you are actually on gigabit.

 

Also, how are you connected?  Make sure that you try gateway mode directly hardwired to the modem with no routers or anything else in between, and ensure that you're not actually connected to WiFi.

Re: CODA-4582 - Open Issues for Investigation

RyzenFX
I'm a reliable contributor
Good afternoon everyone.

IPv6 is live on the CODA-4582! I found that rebooting the modem by unplugging and plugging in the power cord enabled IPv6.

Rebooting the modem by the steps above also forces 2.0.10.24 to be pushed to your modem as soon as you come back online from the reboot, only if you're on .13 or .19.

Go ahead and hard reboot your modem to get the latest production firmware and IPv6!

Re: CODA-4582 - Open Issues for Investigation

Try a couple of tests just to make sure that IPV6 is up and running:  

 

1. Go to ipv6-test.com to check both IPV4 and IPV6 addressing and connectivity;

 

2. Run an IPV6 to some target like google:  tracert -6 www.google.com

 

See if the trace runs properly past the CMTS all the way to the end target

Re: CODA-4582 - Open Issues for Investigation

JohnBeaudin
I'm a senior contributor

Confirmed Rebooted my CODA4582 on .24 frmware

 

now Getting 19/20 on ipv6test

Re: CODA-4582 - Open Issues for Investigation

RyzenFX
I'm a reliable contributor
19/20 On my galaxy s7. Also searched up my IP address in Google and it returned my IPV6 address. I will run a tracert later tonight.

Re: CODA-4582 - Open Issues for Investigation

JohnBeaudin
I'm a senior contributor

I run a tracert and it's indeed ipv6.

 

Well done @RogersDave that was quick!

Re: CODA-4582 - Open Issues for Investigation

MegnaGaming
I plan to stick around

IPv6 test is telling me I have filtered ICMP - perhaps this is related to the issues I saw via PingPlotter last night? Should a factory reset fix this?

Re: CODA-4582 - Open Issues for Investigation

Jeffj
I plan to stick around

Capture.PNG

 

 

20/20 weeee happy!