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Forum Posts

Finding serial number for old iPhone (Apple class action)

Hello! I purchased an iPhone 7 in 2016 and I am eligible for the Apple throttling class action but to register I need to input the serial number of my iPhone. I bought it from Roger’s and I could find the maintenance agreement pdf which in principle ...

Qubit by I plan to stick around
  • 543 Views
  • 3 replies
  • 3 likes

iPhone not sending sms to Android

All of a sudden in the past two weeks my iPhone has stopped sending text messages to any Android phones. I’ve checked ALL required settings and they are correct. I’ve also wiped and restored the iPhone to default to make sure there are no conflicts. ...

Rogers iPhone Voice Mail 😖

This is super frustrating! After years of having no problems with my iPhone and service from Rogers, since September 22, I can’t seem to resolve two problems.1-I used to always have visual voicemail. It was not an “extra “service which Rogers is tryi...

TyGuyMTL by I've been around
  • 185 Views
  • 1 replies
  • 0 likes

Resolved! Rogers Unable to Enable Wifi Calling

I ported to Rogers yesterday with my iPhone 13 Pro (purchased directly from Apple) and I'm unable to enable Wifi calling. When I turn it on via the Phone settings menu, I get a message to contact Rogers to enable wifi calling on this account. I've do...

Can't send SMS text messages unless replying to an SMS

When i try to send an SMS message to someone it fails to send. If that person texts me first, then I can send them SMS messages successfully. Tried this with multiple contacts. Note, this is not Imessage related. I tried resetting network settings on...

Blocking Outgoing Long Distance Calls on iPhone

Is there a way to block an iPhone from making long distance calls? My special needs son has a new phone, but I'm worried that he may call overseas by mistake and generate a huge long-distance bill. Any help would be appreciated.

pnantel by I've been around
  • 2278 Views
  • 3 replies
  • 0 likes

Buying a white iphone 15 pro max with Rogers EPP is impossible??

I've never been so frustrated. I do not understand why it is literally impossible to buy the white Iphone 15 pro max on a talk and text plan with the rogers credit card equal payment plan. I get that its a very popular color, but what i don't underst...

Resolved! Rogers Does Not Support iPhone Live Voicemail Properly

Rogers locks down even unlocked phones when it comes to Live Voicemail. They do not allow custom greetings. This is because the Rogers does not support custom greetings for Live Voicemail. Will Rogers unlock custom greetings for people using IOS17+? 

Paul_M by I plan to stick around
  • 7664 Views
  • 38 replies
  • 4 likes

iPhone 15 Pro not ringing

Tried to fire up new phone from my iPhone 14, can’t get new iPhone 15 pro to ring and have reset the old one thinking that may have been the problem… help please. !   *** Edited Labels ***

Ronmacg by I've been around
  • 307 Views
  • 1 replies
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Resolved! iPhone Visual Voicemail

I am trying to add a line to my Infinite plan for my wife. I am selecting the option for a separate line on same account but not sharing data. I am bringing my own device (an iPhone 15). I select a 60Gb plan. When I get to AddOns I only see Premium V...

vmullan by I'm here a lot
  • 391 Views
  • 1 replies
  • 0 likes

Unable to Set Up WiFi Calling

Unable to process request at this time when trying to enable wifi calling on iPhone   Similar issue as these other posts, except I've tried all the methods in those posts and have been talking to tech support to no avail. Opened a ticket and it was s...

booruce by I plan to stick around
  • 539 Views
  • 1 replies
  • 0 likes

My Upgrade

Have not heard about my iPhone 15 Pro Max. I upgraded two months ago and nothing yet. Just a popup telling me that I can upgrade only one phone and to wait. I am waiting and how long before I receive it or at least correspondence for Rogers before I ...

Data clamp

How can you put a clamp either with rogers or on your iPhone to prevent data overage. I just came over from shaw and shaw never allowed you to go over on data without actually going in and purchasing. Rogers does not do this       ***Added Labels***

Angry4 by I've been around
  • 294 Views
  • 2 replies
  • 0 likes

Resolved! iPhone Upgrade on Rogers - Set Up Questions

I am looking at upgrading my Rogers 4G iPhone SE (gen 1) to either Rogers 5G iPhone SE (gen 3) or Rogers 5G iPhone 15.  Retaining my same phone number with Rogers.  I have looked through the literature, etc, and have a few questions I hope the commun...

Ontario by I plan to stick around
  • 1494 Views
  • 2 replies
  • 0 likes

Android phones in text feed with iPhones

This is the last time I’m trying before I switch providers. I can’t send texts or pics, videos or screen shots. Sometimes, rarely a text will go through without those. Please fix. This issue has followed me from an old phone. I have a 14 Pro now. I s...

Joaner by I plan to stick around
  • 1282 Views
  • 13 replies
  • 1 likes

Re-pairing new Ultra 2 watch

I just purchased a new Ultra 2 watch.I have cellular for my old series 4 watch.I unpaired the old watch. I updated both iPhone14 pro max and ultra to their respective iOS 17’s.Watch is working but I am unable to connect the cellular back to the new w...

Not receiving texts from Android phones

Good afternoon,   I recently switched from an Iphone 7 to an 8.  I also switched Canadian carriers (from Koodoo to Rogers) When I received the phone, I upgraded the software as part of the set up (IOS 11.4)   I am not receiving all text messages, bu...

CarrieSPat by I've been here awhile
  • 20941 Views
  • 19 replies
  • 1 likes

Missing Voicemail Notification

iPhone 8. I recently switched my service from Shaw to Rogers. The phone receives, stores and plays back, incoming voicemails, but the Voicemail icon is now missing the red dot alerting me to new voice mails. Is it possible to fix this issue?       **...

Shabster by I'm here a lot
  • 1414 Views
  • 8 replies
  • 0 likes