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Forum Posts

Apple Watch 7 Series Cellular Issue

I received an Apple Watch 7 series with cellular as a gift. I contacted Rogers to have it added to my data plan. A phone number was assigned to it but when I go into the Watch App on my phone I cannot sign in to Rogers to finish setting up the cellul...

NdeMello by I've Been Around
  • 935 Views
  • 9 replies
  • 0 likes

Apple Watch SE (GPS + Cellular) Issue

I tried to add my Apple Watch to the plan, but there is one error message showing up:"This Apple Watch does not support Rogers cellular in this region. Apple Watch can only be used with cellular plans that are certified by your carrier, and for your ...

vinificado by I've Been Here Awhile
  • 296 Views
  • 3 replies
  • 0 likes

Apple Watch (GPS + Cellular models) Activation

OK so the system is now live.  You should get a pop up asking if you'd like to update the carrier settings.  Click Yes   Then you go back to your watch app and 'setup cellular' is active.  I was able to get all the way to the 911 address screen but f...

nasa25 by I'm a Trusted Contributor
  • 19177 Views
  • 600 replies
  • 1 likes

Apple watch registration not working

New Apple Watch 6. Trying to register on phone through Watch app. Get to MyRogers signin page to activate cellular service on my watch. I enter my userid and password and press "Sign in" but have been getting "Sorry there's an issue on our end. Thank...

vmullan by I'm Here A Lot
  • 3177 Views
  • 12 replies
  • 0 likes

How do I add an Apple Watch to my Infinite Plan?

I just got a new Apple Watch SE and was trying to set up the cellular. I have an infinite plan, the instruction says I will see a choice between “add to the infinite plan” or “ add a new plan” when I set it up. However there was only one option for m...

vanessaxiao by I've Been Here Awhile
  • 2986 Views
  • 8 replies
  • 0 likes

eSIM provisioning issues

I hope this post saves some of you a huge headache and maybe $10.   I'm happy to report, that eSIM works and how simple it was to add the line to an iPhone XS. I'll start off by saying it wasn't an easy journey to get here though. I had to gather pie...

tekguy by I Plan to Stick Around
  • 5626 Views
  • 6 replies
  • 0 likes

Apple watch ordering

I have been trying for over two months to order an Apple watch via Rogers.Online chat and phone agent both said that I need to order in store. In two separate stores, I got two separate answers: only the call centre can order it to a store, and go to...

jmclea01 by I've Been Here Awhile
  • 1773 Views
  • 3 replies
  • 0 likes

How to Activate an eSIM Card on Dual SIM iPhones

Steps to follow for Business customers to activate an eSIM card on dual SIM iPhones.   eSIM activations are only available on Bring Your Own Device plans. eSIM cards are only available to Business customers through Rogers Direct.   Important: You n...

Apple iPhone 11 / 11 Pro Questions / Reservation

Hey Everyone! Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones! How you will reserv...

Meowmix by I'm a Trusted Advisor
  • 10819 Views
  • 429 replies
  • 3 likes

eSIM Support for iPhone 11 Pro Max

When will rogers support esim not only for business customers but also regular customers. I just went to the rogers retail store, they told that they can only give esim to business or person with a new line.       ***Edited Labels***

mn2xujiakun by I've Been Here Awhile
  • 1451 Views
  • 3 replies
  • 0 likes

Apple Watch Activation Errors 509 or 513

Hi guys,I am having trouble when I am activating my iwatch. I was given the e-sim number and the $10 plan was added. However my the plan cannot be add into my iwatch and the error numbers are either 509 or 513. I called technician support and he sugg...

lyifan by I've Been Here Awhile
  • 2433 Views
  • 5 replies
  • 0 likes

Resolved! New phone activation

My wife joined my previous Rogers account on Tuesday and bought an iPhone 4. She left the store after they told her that activating the phone could take a few hours. It is now Thursday night and the phone still isn't connecting to the network. We hav...

goodfella114 by I Plan to Stick Around
  • 13303 Views
  • 42 replies
  • 0 likes

Resolved! "No SIM card installed"

I bought an iPhone X recently, and about once or twice a week, it will tell me there's no SIM card installed. It lasts for minutes, sometimes an hour or more, then the phone will be fine for a long time. This last time it's been fine for well over a ...

Resolved! Clarification on $250 off promo when activating an iPhone and Apple Watch

I was just on a live chat and the agent had no idea what I was talking about and transferred me to retentions which was an infinite wait. Got fed up and ended the chat. So here’s my question. It’s pretty simple:I upgraded one of my lines from an iPho...

nasa25 by I'm a Trusted Contributor
  • 2644 Views
  • 4 replies
  • 0 likes

Resolved! Apple Watch LTE: 3rd-party apps can't get data?

I have an Apple Watch Series 3 with LTE, I activated an LTE plan with it, and it looks like none of the 3rd-party apps I installed on the Watch has any access to LTE data. The Apple build-in apps have no issue accessing LTE at all.   Is there somethi...

benad84 by I've Been Here Awhile
  • 2279 Views
  • 3 replies
  • 0 likes