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Forum Posts

Telegram doesn’t send sms activation code

I recently switch plan and phone with you guys but when I’m log in to my telegram account, I don’t receive any activation sms code, I tried everything and it’s been 4 months now

babyti by I've been around
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  • 1 replies
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Buying a white iphone 15 pro max with Rogers EPP is impossible??

I've never been so frustrated. I do not understand why it is literally impossible to buy the white Iphone 15 pro max on a talk and text plan with the rogers credit card equal payment plan. I get that its a very popular color, but what i don't underst...

Resolved! Unable to Add Apple Watch to My Cellular Plan

Hello! I thought I'd mention here that I have been trying to activate cellular service for a new apple watch and I get the weirdest errors: when I go through the app, first I don't get a query whether I want to include the apple watch in my share eve...

Qubit by I plan to stick around
  • 4261 Views
  • 13 replies
  • 1 likes

Resolved! Pairing Apple Watch SE with Family Sharing

How do I find out (before I buy) if I will be able to pair an Apple Watch SE to my phone? Can I set up my child’s Apple Watch SE (he doesn’t have his own phone) to my account as family sharing?   **Labels Added**    

CS-H by I've been here awhile
  • 2592 Views
  • 12 replies
  • 1 likes

Apple Watch (GPS + Cellular models) Activation

OK so the system is now live.  You should get a pop up asking if you'd like to update the carrier settings.  Click Yes   Then you go back to your watch app and 'setup cellular' is active.  I was able to get all the way to the 911 address screen but f...

nasa25 by I'm a trusted contributor
  • 70274 Views
  • 603 replies
  • 1 likes

Unable to Set Up WiFi Calling

Unable to process request at this time when trying to enable wifi calling on iPhone   Similar issue as these other posts, except I've tried all the methods in those posts and have been talking to tech support to no avail. Opened a ticket and it was s...

booruce by I plan to stick around
  • 405 Views
  • 1 replies
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iPhone 15 USA eSIM issue

I’m in the USA and trying to activate an eSIM using the rogers app on my brand new iPhone 15. It’s not worrying and I am getting contact Rogers messages.Anyone manage to get a US iPhone 15 to work with eSIM?   *Added Labels*

Re-pairing new Ultra 2 watch

I just purchased a new Ultra 2 watch.I have cellular for my old series 4 watch.I unpaired the old watch. I updated both iPhone14 pro max and ultra to their respective iOS 17’s.Watch is working but I am unable to connect the cellular back to the new w...

Setting up Cellular on replacement Apple Watch SE

I replaced my Apple Watch SE, but I am unable to link my existing Rogers watch plan to the replacement watch.  After completing my 911 address I get a "something went wrong" screen: "Your smartwatch plan has been activated and added to your account b...

bacan2012 by I plan to stick around
  • 823 Views
  • 6 replies
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Setting up Cellular on Apple Watch Ultra 2

Hi I am getting error WS508 while I am trying to set cellular on my new watch. Rogers store has set up the SIM and added to my plan but when go to set up cellular on Watch app and I log in and fill up the 911 address and validate it (even selecting t...

mg2310 by I'm here a lot
  • 3948 Views
  • 37 replies
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Resolved! Apple Watch Ultra LTE error code WS300

I know this has been brought up before but I’m having a different kind of issue than what I have been reading…I had a series 6 LTE and it worked flawlessly on the network for close to 3 years, I recently purchased an Ultra, unlinked the old watch and...

ragu13 by I'm a reliable contributor
  • 1897 Views
  • 8 replies
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Rogers Account Ineligible for Cellular on Apple Watch

Hello, I've been trying to set up the cellular on my Apple Watch via the Watch app, and it continues to say "Your Rogers account is no eligible to enable cellular on your Apple Watch. Contact Rogers". I have been trying to work with Rogers (in-store,...

oliviaduke by I've been here awhile
  • 1695 Views
  • 8 replies
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Resolved! Unable to set up Apple Watch cellular feature with my iPhone 14.

As regards the subject, It’s been a frustrating 15 days trying to activate the cellular feature on my newly acquired watch. This is because I moved from Fido to Rogers solely because of this feature, bought the Series 8 solely because of this feature...

DannyA1 by I've been here awhile
  • 3033 Views
  • 12 replies
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Username for new mobile number

Hello, please help clarify for me. I currently have a rogers account number with my own BYOD mobile plan. Rogers customer service setup a new mobile account under my name (in order to get a special rate) for my wife to port her cell plan over. When I...

Klempford by I plan to stick around
  • 589 Views
  • 4 replies
  • 0 likes

Resolved! Apple Watch 8 Error During Cellular Data Setup

I am receiving error WS300 when trying to set up Cellular Data through the Watch app. I have visited two stores and the staff have not been able to provide me with a solution. Can anyone help?     ***Edited Labels***

cdmren by I've been around
  • 410 Views
  • 1 replies
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How do I add an Apple Watch to my Infinite Plan?

I just got a new Apple Watch SE and was trying to set up the cellular. I have an infinite plan, the instruction says I will see a choice between “add to the infinite plan” or “ add a new plan” when I set it up. However there was only one option for m...

vanessaxiao by I've been here awhile
  • 9990 Views
  • 17 replies
  • 0 likes