Hello, please help clarify for me. I currently have a rogers account number with my own BYOD mobile plan. Rogers customer service setup a new mobile account under my name (in order to get a special rate) for my wife to port her cell plan over. When I...
I got the new iPhone 13 last year and from day one the phone hasn't worked right. Apparently it sounds like I'm under water and I also hear feedback on my end. I never had this issue with my iPhone 8. I went to Apple because it's under warranty. They...
A few months ago I had ongoing issues with two iPhones. Unable to send photos/screenshots to groups with androids or even just to androids. It got fixed for awhile but it started again. Please fix the issue. ***Added Labels***
I just ported from shaw to Rogers - I have no cell service in the area I live - I need to have internet calling and receiving. I found the form to fill out on my iphone I filled out address etc. - however it keeps telling me to try again later. It is...
Hi, So I ported my two lines over to rogers today, I was told by the rep that I would indeed continue to receive iPhone Visual Voicemail (within the phone app, not the text) but I cannot get it working. I called back in after over an hour on the pho...
Question, I have an iphone with regular text messages and 6GB of data. I do regular imessages to friends and family, sometime with pictures. I am being charged recently in the last couple of months for pictures/video messages. I checked and checke...
All of a sudden my photos are not sending from my iPhone to any android phones. When I try to send, a notification comes up that "Proxy Authentication Required" and to "enter the password for the HTTP proxy mmsproxy.rogers.com:80", prompting me to en...
Steps to follow for Business customers to activate an eSIM card on dual SIM iPhones. eSIM activations are only available on Bring Your Own Device plans. eSIM cards are only available to Business customers through Rogers Direct. Important: You n...
When my friend calls me it comes through as "No Caller ID" and the call goes straight to voicemail. How can I stop this and receive her calls live? She says that I am the only one she calls where this happens. ***Added Labels***
Refurb iPhone 12 Pro Max. I was on here yesterday asking about acquiring a SIM card. My bro-in-law dropped it off this evening. But I thought the actual sim looked like a cardboard copy. Apparently I’m supposed to cut it down? According to the net an...
Hi there- I purchased a refurbished iPhone 12 Pro Max from the Apple online store. I’m upgrading from an iPhone 7. I got the new phone partially set up when I got the message that the SIM card was not compatible. I messaged to wireless services in Mo...
How can I delete my old apple watch?I got a replacement watch and already sent in the old one with factory reset.I’ve been having trouble link my new watch to the cellular account.The iphone watch app doesnt show any messages and just. The exclamatio...
Since iOS 16.1.1 incoming calls drop out after one ring. It is since updated to 16.3 and still has the same problem. Does anyone know what changed? Thx **Labels Added**
Can you also check my mic for my microphone make sure it’s not turn on as left on in the back end I need a system check on my personal information and to make sure my device and network are secure ***Added Labels***
Any idea when we will be able to reserve an iphone 14? ***Edited Labels***
My phone was stolen. Got Rogers to blacklist it. How soon does that take effect? Google has no answers. I see 90 days to 48hrs. **Labels Added**
Meet iPhone 14, iPhone 14 Pro, and the supersized iPhone 14 Plus, and iPhone Pro Max. With ground-breaking safety features designed to save lives. Longer battery life than ever. And even more spectacular low-light shots. Pre-order yours here! ...
Hello, I received my Apple iPhone 14 Max Pro today and I cannot Set Up Cellular for my Apple Watch Series 6 on it. After I press Set Up Cellular on the iPhone, the My Rogers sign-in page opens up. I input the MyRogers Username and then the Password...
Hi all, Just became Rogers customer yesterday and got an eSIM with one of Rogers Infinite plans. Everything works great, getting 5G signal, etc etc. Rogers is an eSIM and I also have a physical Koodo SIM installed. I can enable and use wi-fi cal...
hi - i have dual sim on my Iphone 11. One physical, the other one eSIM. Voice/data all works perfectly. The only thing I can't seem to figure out is voicemail. I don't get a notification on my phone when I have a VM, in fact unless I dial in (*98) ...