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Forum Posts

empty voicemail messages - no missed calls

I have an I phone 6.  Several times a week I have notifications that I have voicemail waiting but there are no corresponding "missed calls".  When I check the messages there is never any content - just dead air.  My guess is they are from telemarkete...

SeastaR22 by I've Been Around
  • 10076 Views
  • 13 replies
  • 1 likes

Resolved! Rogers Unable to Enable Wifi Calling

I ported to Rogers yesterday with my iPhone 13 Pro (purchased directly from Apple) and I'm unable to enable Wifi calling. When I turn it on via the Phone settings menu, I get a message to contact Rogers to enable wifi calling on this account. I've do...

Dual SIM - Voicemail issue

 hi - i have  dual sim on my Iphone 11. One physical, the other one eSIM. Voice/data all works perfectly. The only thing I can't seem to figure out is voicemail. I don't get a notification on my phone when I have a VM, in fact unless I dial in (*98) ...

dg14 by I've Been Here Awhile
  • 490 Views
  • 3 replies
  • 0 likes

Visual voicemail delayed delivery

I’ve noticed that I’m getting voicemails delivered 1-24 hours after they were left. I understand that the first step to troubleshooting for this is often to fully reset the voicemail on the phone (which subsequently clears out all the voicemail and m...

Lancelot2 by I've Been Here Awhile
  • 8935 Views
  • 21 replies
  • 2 likes

Cannot make calls.

iPhone 7. Why can I not make calls when away from my home network? What should be the phone’s settings to enable this?       ***Added Labels***

Gillder by I've Been Here Awhile
  • 1088 Views
  • 2 replies
  • 0 likes

Resolved! Voicemail notifications with no new voicemail

I have a BRAND NEW iPhone XS... like 6 hours old. Just set it up today and ported over my old number from Fido. I CANNOT CANNOT CANNOT get rid of the "New Voice Mail" popup upon restart AND a "red dot" on the voicemail icon in the phone app. (no numb...

jenhill by I've Been Around
  • 91800 Views
  • 10 replies
  • 0 likes

Resolved! iPhone Visual Voicemail No Longer Offered?

I recently had my phone transferred from another family member's name to mine and the voicemail looks different.  When the phone was under the family member's name, my voicemail listed the numbers that called and I was able to listen to the messages ...

writergal by I Plan to Stick Around
  • 18511 Views
  • 48 replies
  • 0 likes

Voicemail not delivering when I am on wifi

I have Rogers iPhone , when someone leaves a voice mail. It’s not being delivered when I am on WiFi. When I select mobile data that’s when I see the list of voicemails.     ***Added Labels***

Voicemail hack?

I reported this yesterday to Rogers but wanted to see if this has happened to others.I received a suspicious call from a number I didn’t recognize and let it go to voicemail. Once I tried to check the voicemail the same usual feminine voice played......

Elvis2 by I've Been Here Awhile
  • 1726 Views
  • 3 replies
  • 0 likes

Premium Voicemail To Text doesn't work on iPhone

Hi, I added Premium Voicemail To Text on my second line (additional line). Both lines (main and additional line) are under Share Everything Plan. It seems doesn't work and voicemail comes like before I mean it comes like regular audio message. It doe...

Madjid59m by I've Been Here Awhile
  • 3152 Views
  • 7 replies
  • 0 likes

Resolved! eSIM For Non-BYOD - Timeline?

Hi There!   What's the timeline for having eSim available for Non BYOD customers. It's been a long wait already!   Thanks, Shoieb   **Labels Added**

shoieb9 by I've Been Here Awhile
  • 2408 Views
  • 5 replies
  • 0 likes

Resolved! Why am i not getting missed call notifications?

HI   I am not getting missed call notifications on text. I have turned my call waiting off due to conf calls. But would like to know when I get a missed call as some dont leave a voicemail.    I used to get it but has stopped in the last couple of mo...

Rajmani1 by I've Been Here Awhile
  • 4849 Views
  • 5 replies
  • 0 likes

Resolved! iPhone 8 Plus - Can not make outgoing calls, internet still works

I am able to use internet but I can not make outgoing call. It states that “Call Failed” every time I try to make a phone call. Is this the Rogers network? How or when will this be fixed? Thx   ***EDITED LABELS***

JessicaW by I've Been Here Awhile
  • 9848 Views
  • 16 replies
  • 0 likes

Resolved! Wifi Calling With iOS 12 / 12.0.1

I have two iPhones (SE) with updated Apple IOS 12.0.1 (latest). Since the iOS update (and it could be just coincidence), I no longer seem to have Rogers Wifi Calling functionality.  Previously when at home and connected to wifi, I would have the word...

Ontario by I Plan to Stick Around
  • 4131 Views
  • 1 replies
  • 0 likes