empty voicemail messages - no missed calls

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Around
Posts: 1

empty voicemail messages - no missed calls

I have an I phone 6.  Several times a week I have notifications that I have voicemail waiting but there are no corresponding "missed calls".  When I check the messages there is never any content - just dead air.  My guess is they are from telemarketers/scammers but why are the missed calls / numbers not showing up?  Any help with solving this great annoyance would be welcome.  Thanks in advance

 

***Added Labels***

Highlighted
Moderator
Moderator
Posts: 2,253

Re: empty voicemail messages - no missed calls

Good evening @SeastaR22,

 

Welcome to the Rogers Community!

 

Getting unwanted voicemail messages can certainly be inconvenient. If you don't experience any issues with incoming calls, these voicemails are going to be from blocked numbers, such as spam calls.

 

Currently, we do not offer a feature that would prevent specific numbers from leaving you a voice message.

 

Adding the iPhone Visual Voicemail for $7/month or disabling the voicemail altogether are options available to you to manage your voicemail messages.

 

Hope this helps!

 

RogersMaude

 

Highlighted
I've Been Around
Posts: 1

Re: empty voicemail messages - no missed calls

I find the response and solution quite useless as well as a suggested money grab, if I still have to listen to a moron (criminal) extortionist that I blocked, in order to delete the voicemail from the "CRA" or some other "Enforcement Action".

Highlighted
Moderator
Moderator
Posts: 1,291

Re: empty voicemail messages - no missed calls

Greetings @JTRACKER!

 

I am sorry that it wasn't the answer you were hoping for. 

 

I've personally sent letters to my local MP and MPP to do something about these scammers. I had to go so far as to outright cancel my landline because it was receiving more scam calls than legitimate calls. 

 

As technology and laws catch up, we should hopefully be able to put a stop to these kinds of calls in the future.

 

Regards,

RogersCorey

Highlighted
I've Been Around
Posts: 1

Re: empty voicemail messages - no missed calls

Same issues. I agree with this. Telling a customer that a possible solution is to pay more money is a slap in the face. Esp. for an inconvenience that the corporation should have focused on eliminating in the first place.
Highlighted
I Plan to Stick Around
Posts: 73

Re: empty voicemail messages - no missed calls

About once a day I get a notification on my phone that I have a voice mail.  The phone however never rang, and there is no indication of an incoming call in the call log.   When I log into my voice mail it does say I have a voice mail, but there is nothing there.  I have had others call me and leave a voice mail, and everything works fine.  It doesn't appear to be an issue with my phone as my phone is simply reacting to the notification from Rogers.   Not sure what is happening.

Highlighted
Resident Expert
Resident Expert
Posts: 3,624

Re: empty voicemail messages - no missed calls

@jjjjy7 : I have voicemail turned off on my cell, but on my home phone I hear "You have X new messages, first new message..."  It then goes to the first message.  The message may be "empty" if someone didn't bother to leave a message, but the phone "rang" long enough to go to voicemail. I can then delete that empty (non-)message....  Telemarketers leave lots of empty messages...

 

Sometimes a call will go directly to voicemail for some reason like you being on the phone, or the phone being out of range/service, or a text to voicemail message, etc.  Depends on your features.



Highlighted
I Plan to Stick Around
Posts: 73

Re: empty voicemail messages - no missed calls

@57  Thanks for the reply, but I don't think this is the case.  I can guarantee the phone does not ring.  As far as telemarketers, I get plenty of the them and they almost always leave a voice message - and I get an indication in the call log of their call whether they leave a message or not.  I suspect there is a glitch somewhere.