Rogers Unable to Enable Wifi Calling

[AnonymousUser]

I ported to Rogers yesterday with my iPhone 13 Pro (purchased directly from Apple) and I'm unable to enable Wifi calling. When I turn it on via the Phone settings menu, I get a message to contact Rogers to enable wifi calling on this account. I've done so, they've opened up a ticket, but closed it citing they can't find any problems.

It's clearly an issue on the Rogers side as when I pop in my work SIM from another carrier, I can enable and use wifi calling without any problems.

If I use my Rogers SIM in my Pixel 6, I am also unable to enable wifi calling (spinner until it times out).

Since Rogers tech support has given up, wondering if someone from Rogers here can step in and help escalate this issue for me as at this point, I have little reason to remain with Rogers as wifi calling is important to my needs.

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[RogersMaude]

Good day @AnonymousUser,

We're sorry you’ve been having a hard time getting the help you need to resolve the WiFi calling issue you're experiencing with your new iPhone. If you'd like us to assist with this matter, you can reach out to us via private message and we can surely escalate the tickets that may have been created on your account.

For further assistance and in order to discuss your account details, please send a private message to @CommunityHelps. If you're not familiar with this process, have a look at this blog.

Thanks!

RogersMaude

[AnonymousUser · Accepted solution]

Thanks, but I solved the issue yesterday by doing a SIM swap. Rogers support and engineering kept saying it’s my phone but I disproved that theory by using a family member’s Rogers SIM in my phone and was able to enable and use wifi calling. So I went to a Rogers store and got a new SIM which immediately solved the issue.

[garysinclair1]

I have the same issue. Rogers simply says if you did not purchase the phone through us wifi calling willl not work.

is it they have embedded some sort of software in those rogers phones? If so why not simply send us the software to be installed

[garysinclair1]

great stuff, i will go to a rogers store and see what i can get from them