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Forum Posts

Dual SIM - Voicemail issue

 hi - i have  dual sim on my Iphone 11. One physical, the other one eSIM. Voice/data all works perfectly. The only thing I can't seem to figure out is voicemail. I don't get a notification on my phone when I have a VM, in fact unless I dial in (*98) ...

dg14 by I've Been Here Awhile
  • 4 replies

How do I Change the Display Name for my Outgoing Calls?

Hi Ihave a problem with caller id. We have two SIM cards on both of them outgoing caller id is my sister’s name whose id we gave to you. But we want different caller ids on both sim cards. We need help.Thanks.   **Labels Added**    

transfer eSIM to a new devices

Apple provide the function to transfer eSIM card but it seems not working with my eSIM from Rogers. Anyone knows why? Thank you       ***Added Labels***

edqiao by I've Been Around
  • 2 replies

eSIM provisioning issues

I hope this post saves some of you a huge headache and maybe $10.   I'm happy to report, that eSIM works and how simple it was to add the line to an iPhone XS. I'll start off by saying it wasn't an easy journey to get here though. I had to gather pie...

tekguy by I Plan to Stick Around
  • 6 replies

Resolved! Certain Apps Connect over Wi-Fi but not Data.

Hello There are apps on my iphone 6s that will not connect to my security cameras when on cellular but have no problem when on wifi. I have done the network reset, deleted the app and reinstalled, erased the phone and restored from the back up. Still...

Dave2861 by I Plan to Stick Around
  • 53 replies

How to Activate an eSIM Card on Dual SIM iPhones

Steps to follow for Business customers to activate an eSIM card on dual SIM iPhones.   eSIM activations are only available on Bring Your Own Device plans. eSIM cards are only available to Business customers through Rogers Direct.   Important: You n...

Resolved! If I sell my iPhone do I give them the sim card?

If I sell my iPhone 4s am I supposed to give them the simcard too?  I dont need it because I got a new one for iPhone 6 but just dont know if the sim card will like give them access to my phone plan and stuff or how that works?  I know it's deactivat...

Stroops by I've Been Here Awhile
  • 9 replies

eSIM Support for iPhone 11 Pro Max

When will rogers support esim not only for business customers but also regular customers. I just went to the rogers retail store, they told that they can only give esim to business or person with a new line.       ***Edited Labels***

mn2xujiakun by I've Been Here Awhile
  • 3 replies

iPhone X can’t connect to Rogers network

My iPhone X is unable to connect to Rogers network. I restarted the phone, reset network settings, and re-insert the SIM card. The SIM card works because I put it in an iPhone 6 and it connected to Rogers. Please help.This the 3rd time that it happen...

letsrock by I've Been Here Awhile
  • 10 replies

Calls on secondary sim going to voice mail on dual sim iPhone XR

I have an unlocked iPhone XR and had my Rogers sim moved to my e sim at Yorkdale Mall. I am now in Europe with a Three pay as you go SIM card in my physical sim bay.  I have Three as my primary sim, and Rogers as secondary. It works well, however my ...

Aquazoo by I've Been Here Awhile
  • 1 replies

Resolved! "No SIM card installed"

I bought an iPhone X recently, and about once or twice a week, it will tell me there's no SIM card installed. It lasts for minutes, sometimes an hour or more, then the phone will be fine for a long time. This last time it's been fine for well over a ...