CODA-4582 - Open Issues for Investigation

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I Plan to Stick Around
Posts: 165

Re: CODA-4582 - Open Issues for Investigation

Did you know?        I recently learned today from tier 2 when it comes to messuring a customers speeds, this is done by testing a wired and wireless device at the same time. The total speeds on each device added together gets the total amount of what speed of service. So when were testing getting lower speeds there saying it means nothing unless your testing two devices at the same time and giving the total of both.

 

The their 2 rep was kind enough to point out a "poor marketing" ploy that is in the fine print under the Gigabit package and clicking on Details then How to get your best speeds highlighted in red.

 

It's a sad day when you hear of shady marketing ploys like that being allowed or even a tier 2 reps advising that.

 

Any one here been told that or want to add to it?

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I've Been Here Awhile
Posts: 4

Re: CODA-4582 - Open Issues for Investigation

Ive never heard that and that makes no sense.

 

But I did get told by one door knob that anything on wifi 60-150 is great even thought I have gigabit.

 

Thats the most you need and you will never get more on wifi.

 

How is this guy allowed to be a tech? lol

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I Plan to Stick Around
Posts: 324

Re: CODA-4582 - Open Issues for Investigation


@RogersDave wrote:

 


@Triple_Helix wrote:

Only 2 issues I continue to see.

 

1. Mobile devices keep dropping the 5G Wi-Fi signal

2. Upload speed is not consistent

 


@Triple_Helix, can you clarify what devices do you have that are impacted on 5 GHz?

 

I just made a small change to your modem for that. Let me know if it helps.

 

Dave


Yes it's my new Moto Z phone and I see that you set the 5G to Auto (Channel) so I will keep an eye for disconnects.

 

Thanks,

 

Daniel Smiley Wink

Microsoft® MVP Windows Insider - Windows Security
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Rogers Employee
Rogers Employee
Posts: 145

Re: CODA-4582 - Open Issues for Investigation


@AccordXTC wrote:

Did you know?        I recently learned today from tier 2 when it comes to messuring a customers speeds, this is done by testing a wired and wireless device at the same time. The total speeds on each device added together gets the total amount of what speed of service. So when were testing getting lower speeds there saying it means nothing unless your testing two devices at the same time and giving the total of both.

 

The their 2 rep was kind enough to point out a "poor marketing" ploy that is in the fine print under the Gigabit package and clicking on Details then How to get your best speeds highlighted in red.

 

It's a sad day when you hear of shady marketing ploys like that being allowed or even a tier 2 reps advising that.

 

Any one here been told that or want to add to it?


Makes perfect sense since most consumer (average) computers with a gig ethernet card can reach download speeds of between 600-900 mbps and a wireless device on the 5G network can reach 70-100 mbps or more if using AC tech. The bandwidth is shared, so simultaneous tests combined would prove the 1 GIG plan.

We are not talking about gaming computers which are optimised for best performance. We are talking about Jane and John Doe and the kids.

 

Brian

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I Plan to Stick Around
Posts: 108

Re: CODA-4582 - Open Issues for Investigation

I agree except the additional device doesn't have to be wireless. It's always best to test with at least two wired devices that are known to be 1g capable.


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I Plan to Stick Around
Posts: 165

Re: CODA-4582 - Open Issues for Investigation

@borford funny you sound like the Teir 2 I was talking to backing up the claim. Its deceptive marketing is what it is. I would think my Samsung Galaxy S7 Edge is a Jane and Jonh Doe phone that will do between 400 - 500mbps on WiFi. 

 

But then again I also run a proper router Asus RT-AC88U than the Hitron CODA 4582. 

 

I also stated this information for customers such as myself to understand and reply to it. Not another Rogers employee to back up their fellow worker, your paid not to have an opinion. I on the other hand pay a monthly fee and can voice a positive and negtive perspective.

 

@yyzsam agreed but reread my post the speed test is both devices at the same time to give the total speed, not speed testing each one after another. I can currently get between 600 - 750 wired running full Cat6a and my router mention above. The oringal gigabit modem I was getting between 800-860 always never an issue.

 

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I'm a Reliable Contributor
Posts: 381

Re: CODA-4582 - Open Issues for Investigation

@RogersDave and others,

 

There are 2 issues I have been seeing with the .24 firmware and wanted others to comment if this has happened to them:

 

1) IP6 connections are being dropped on devices connected via the 5Ghz band.

 

2) Connectivity is practically dead and looking at my modem stats, it appears that I lose the downstream channels on the OFDM:

 

OFDM Downstream Overview

Receiver

FFT type

Subcarr 0 Frequency(MHz)

PLC locked

NCP locked

MDC1 locked

PLC power(dBmv)

       

 

Power cycling the modem gives the following signal levels and connectivity is restored:

 

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM-2.2001136.610
2561000000256QAM-3.200235.780
3567000000256QAM-3.600335.595
4573000000256QAM-2.200435.595
5579000000256QAM-1.200535.780
6585000000256QAM-0.500636.610
7591000000256QAM0.900737.356
8597000000256QAM1.000837.636
9603000000256QAM0.700937.636
10609000000256QAM-0.6001036.610
11555000000256QAM-2.400136.387
12621000000256QAM-3.3001236.387
13633000000256QAM-2.8001336.610
14639000000256QAM-2.1001436.387
15645000000256QAM-1.5001536.610
16651000000256QAM-2.7001636.610
17657000000256QAM-3.2001736.610
18663000000256QAM-2.5001836.387
19669000000256QAM-2.2001936.387
20675000000256QAM-2.2002036.610
21681000000256QAM-1.6002136.610
22687000000256QAM-1.6002236.610
23693000000256QAM-2.4002336.610
24699000000256QAM-2.5002436.387
25705000000256QAM-3.8002536.387
26711000000256QAM-5.1002635.780
27717000000256QAM-6.1002735.084
28723000000256QAM-7.2002834.484
29825000000256QAM-4.8002935.780
30831000000256QAM-5.2003035.595
31837000000256QAM-5.5003135.595
32843000000256QAM-5.7003235.780
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES2.400002
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM30.00026400000
238595648ATDMA - 64QAM35.25033200000
330596000ATDMA - 64QAM31.25016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

 Has anyone else experienced any of the issues of #1 and #2 and can provide some guidence on how to resolve it?  I am willing to put this router into Bridge mode and purchase a third party router but not sure if that would fix the IP6 issues.  I am pretty sure it won't fix the connection problem and probably cause another bunch of issues with performance (if hardware acceleration is not enabled, etc.)

 

Thanks

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I'm an Enthusiast
Posts: 946

Re: CODA-4582 - Open Issues for Investigation

Log on to your router and click on security and click on IPv6 make sure it's on minimum, mine was on custom and was having issues like you on 5G
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Rogers Employee
Rogers Employee
Posts: 45

Re: CODA-4582 - Open Issues for Investigation

Anyone having degraded WIFI issues (connectivity & loading times, not speed test specific) ? I recently switched from the Rocket AC Modem on Ignite 250u to Gigabit with the CODA modem. It appears load times for websites, apps etc have increased, & stability is not the same, family members are noticing as well....Trying to dig a little deeper into this. 

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 615000000 256QAM -3.500 11 37.636
2 561000000 256QAM -4.200 2 37.356
3 567000000 256QAM -4.400 3 37.356
4 573000000 256QAM -4.100 4 37.636
5 579000000 256QAM -4.200 5 37.636
6 585000000 256QAM -3.600 6 38.605
7 591000000 256QAM -3.700 7 37.356
8 597000000 256QAM -3.600 8 37.636
9 603000000 256QAM -3.600 9 37.636
10 609000000 256QAM -3.800 10 37.356
11 555000000 256QAM -4.200 1 37.636
12 621000000 256QAM -3.500 12 37.636
13 633000000 256QAM -3.100 13 38.605
14 639000000 256QAM -3.400 14 37.636
15 645000000 256QAM -3.000 15 37.636
16 651000000 256QAM -3.300 16 37.636
17 657000000 256QAM -2.900 17 38.605
18 663000000 256QAM -3.000 18 37.636
19 669000000 256QAM -3.800 19 37.636
20 675000000 256QAM -3.800 20 37.636
21 681000000 256QAM -4.400 21 37.636
22 687000000 256QAM -4.100 22 37.356
23 693000000 256QAM -4.400 23 37.356
24 699000000 256QAM -4.800 24 37.356
25 705000000 256QAM -5.000 25 37.636
26 711000000 256QAM -5.200 26 37.636
27 717000000 256QAM -5.000 27 37.356
28 723000000 256QAM -5.100 28 37.356
29 825000000 256QAM -7.000 29 37.356
30 831000000 256QAM -7.500 30 37.356
31 837000000 256QAM -7.400 31 37.356
32 843000000 256QAM -7.500 32 37.636

 

pstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38595609 ATDMA - 64QAM 45.750 6 3200000
2 30596000 ATDMA - 64QAM 43.750 4 6400000
3 23700000 ATDMA - 64QAM 42.000 5 6400000
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I'm an Enthusiast
Posts: 946

Re: CODA-4582 - Open Issues for Investigation

Yea I am and do is a lot of other users I'm thinking of going back to the cgn3acsr