CODA-4582 - Open Issues for Investigation

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I've Been Here Awhile
Posts: 3

Re: CODA-4582 - Open Issues for Investigation

Hi

 

I have jus upgraded my modem to the coda 4582 I have noticed that when I log into the interface and try to bring up my connected devices only the devices connected to the ethernet ports will show up and none of the wifi connected devices ever do.  I require the list to fully populate so that I may choice certain devices to have restricted access at a givin time.  Please help.

 

victor

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I'm a Reliable Contributor
Posts: 586

Re: CODA-4582 - Open Issues for Investigation

Hi @v_claro81, what you are experiencing when you don't see any of your WiFi devices is definitely a bug. To have this bug fixed, you're going to need to join the firmware trial for the CODA-4582. Or, you can choose to wait untill March which is when the bug will be fixed in a major update that will be deployed in early March. This update will be deployed to all non-firmware trial customers.

 

If you don't want to wait, please send a private message to @CommunityHelps with the title "Rogers Rocket Wi-Fi Modem Firmware Trial" Please let them know that you want to join the firmware trial with your CODA-4582 and include the MAC address of the modem which is located behind the modem on the product sticker.

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I Plan to Stick Around
Posts: 103

Re: CODA-4582 - Open Issues for Investigation

Interesting weekend on the network as multiple reports of reboots on Saturday, Sunday and Monday night around midnight. (Mine went Saturday and Monday). People I spoke with did not have DOCSIS upgrades completed and there were no other changes that appeard on the devices. Will make the assumption that they were doing upgrades on the rest of the environment but who knows.

 

Sadly looks like I lost channel 18 again this morning for my modem but otherwise things appear to be fine here.

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I Plan to Stick Around
Posts: 33

Re: CODA-4582 - Open Issues for Investigation

Can anyone join the firmware trial or is recommended that we wait 

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I Plan to Stick Around
Posts: 103

Re: CODA-4582 - Open Issues for Investigation

Anyone can join but keep in mind that you will be testing out beta firmware that may have bugs and issues.

Having the latest and greatest firmware is not always the best thing for everyone and if you are just looking for a stable release I would recommend staying off of the firmware trial. However if you are adventurous and are willing to test things out and provide feedback than absolutely join!
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I Plan to Stick Around
Posts: 207

Re: CODA-4582 - Open Issues for Investigation

I wasnt home all weekend, cam home modem was fine speeds werefine, but then this morning again lost channel 13. So it appears when the modem is put under load whne people areu sing it i lose channels and get poor speed. Still thinking this is fimrware, but with no feedback from @RogersDave yet I'm desperate enough to have my modem swapped out before he has a chance to investigat because this is getting silly lol

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 639000000 256QAM -3.900 38 33.487
2 657000000 256QAM -3.800 41 33.063
3 663000000 256QAM -3.800 42 32.963
4 669000000 256QAM -3.700 43 33.487
5 675000000 256QAM -3.900 44 33.487
6 681000000 256QAM -4.000 45 32.963
7 687000000 256QAM -4.100 46 33.377
8 693000000 256QAM -4.300 47 32.963
9 699000000 256QAM -4.800 48 32.963
10 705000000 256QAM -4.700 49 32.963
11 711000000 256QAM -5.200 50 32.676
12 717000000 256QAM -5.000 51 32.865
14 825000000 256QAM -6.400 53 32.321
15 831000000 256QAM -6.300 54 32.676
16 837000000 256QAM -6.700 55 32.237
17 843000000 256QAM -7.100 56 31.994
18 849000000 256QAM -7.100 57 31.994
19 567000000 256QAM -3.900 27 33.377
20 573000000 256QAM -3.800 28 33.377
21 579000000 256QAM -4.000 29 33.377
22 585000000 256QAM -4.100 30 33.063
23 591000000 256QAM -3.900 31 33.487
24 855000000 256QAM -7.800 58 31.689
25 603000000 256QAM -4.300 33 33.377
26 609000000 256QAM -4.400 34 33.377
27 615000000 256QAM -4.100 35 33.377
28 621000000 256QAM -3.900 36 33.487
29 633000000 256QAM -3.700 37 33.377
30 861000000 256QAM -7.300 59 31.915
31 645000000 256QAM -3.700 39 33.487
32 651000000 256QAM -3.700 40 33.377
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 30596000 ATDMA - 64QAM 31.250 1 6400000
2 38595766 ATDMA - 64QAM 33.000 3 3200000
3 23700000 ATDMA - 64QAM 30.250 2 6400000

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I Plan to Stick Around
Posts: 15

Re: CODA-4582 - Open Issues for Investigation

Correct... Note that "latest and greatest" is not necessarily true. It is the latest, but there's no guarantee it is greater or better than production.

 

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I Plan to Stick Around
Posts: 33

Re: CODA-4582 - Open Issues for Investigation

Does the CODA-4582 have any issues with load balancing? I was speaking to a Rogers rep and he said this may be why I experience latency spikes on League of legends. Everytime I power cycle my modem my ping is solid but after a while it starts spiking again until I restart the modem. 

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I'm a Senior Contributor
Posts: 641

Re: CODA-4582 - Open Issues for Investigation

Anyone know if @RogersDave will be back today?

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I Plan to Stick Around
Posts: 103

Re: CODA-4582 - Open Issues for Investigation

@crazyshot There are open issues for a lot of things that are slowly getting fixed and I have not heard any issues regarding load balancing. What you may be encountering is a degradation of speed/performance after an indeterminate amount of time. This is something that is being looked at and tested and one day soon hopefully resolved.

There have been a number of hiccups on the Rogers network it appears since the new year which is why recently we have been getting less frequent updates on this forum from Rogers as they have been focusing on getting these things fixed.