Still no resolution from Rogers.
This is looking pointless. Is it time to start making more noise to whomever at Rogers is somehow insulated from this matter? Look at this thread, look at Reddit, and look at other forums like istheservicedowncanada.com ; everywhere a conversation on Rogers internet service exists, the exact same issue shows up, across Ontario and beyond!
After the modem firmware change, and some potentially good evenings... the service has just continued to degrade to the point where I can a) barely login to this site b) can no longer view youtube... on gigbit service. Just look at the attached chart - it's my last 30 minutes. I'll be lucky if I get a mail notification of any other posts with service like this.
Ughhhh IT'S GETTING WORSE!!!
I'm at a loss here... and no competition in my neighbourhood with Bell's 50 service. I don't think I've had that low a bandwidth for what... 7 years??
Welcome to Rogers! Like never before! 🙂
you are lucky with Bell's 50, I have only Bell's 25 and still moving to them this week, cause even if I have 500 now it's useless if it doesn't work most of the times.
Yea if this is not resolved by the weekend (don't have my hopes up), I'll probably be downgrading to Bell's 100Mbps, at least it'll be consistent (I hope).
And you're absolutely right, it does seem to be getting worse. Last week it was only noticeable during online gaming, now it's every websites, app, streaming service..
This is what my connection has been like for the past 48hrs. While I still doubt it's actually fixed, I know the current latency/packet loss I'm getting is from the rebuild going on at my node so I have to wait for that to clear. Ignite TV has been running and no issues gaming. We'll see what tomorrow looks like, fingers crossed that they've figured something out.
I'll probably take a walk by the node to see what exactly they are doing, might even be FTTH but no knock on my door yet.
Interestingly enough my freezing ( pocket loss and high latency)is very minimal today!
Not sure if they have done something to the node.
How can I tell where my node is? can I tell by putting my postal code or something from specific site?
@seadooxp30 the local tap which connects you and your neighbours is either located in a nearby utility pole, or in a very near waist high pedestal, usually green in colour. From there, the local tap is connected via cable to the neighbourhood node, which is probably a little higher than waist height, and about 4 x 4, 5 x 5, somewhere around that size, green in colour. If you walk or drive around your neighbourhood you would probably pass right by it. That node probably services 500, 1000, or possibly 1500 homes. I believe Rogers goal is to reduce neighbourhood nodes to 500 homes, possibly less.
The distribution system looks like this:
I've been getting something similar, it's been improved but like you I'm not holding my breath.