Thank you for your detailed reply. The tech was here and we installed that filter (signal attenuator?) on the router (rating 6 if that makes sense). For now, it seems that the issue has been resolved. I am not losing the packets anymore when I ping g...
@Datalink if it helps at all, here is the output from my router's DOCSIS WAN page:We've been experiencing the same issues. Normal tasks are fine but you try and go on a VoIP call for work, you only hear a word or two at a time from the other end.We h...
