I hope this post saves some of you a huge headache and maybe $10.
I'm happy to report, that eSIM works and how simple it was to add the line to an iPhone XS. I'll start off by saying it wasn't an easy journey to get here though. I had to gather pieces of information from various posts and finally figured out how to activate an eSIM from our RogersDirect portal as there is NO official documentation. During the ordering process, I was required to provide an IMEI number. I provided the IMEI2 number on the box of an iPhone XR (i know I said XS earlier). I think Rogers totally missed the mark here, as the eSIM should allow you to activate a line with a QR code or manually enter information without a physical printed card. When the new line was ordered with the eSIM option, it had to be mailed out. I receive it 2 days later and there was a bunch of packaging a return label, a plastic return pouch and a plastic card with a QR code printed on it. I was too excited about receiving the eSIM to type up an angry message about this unnecessary waste.
I grab an iPhone XS on my desk and snap a pic of the QR code. The activation was done in seconds. I don't know why a QR code couldn't have just been presented on my computer screen when I created the order. Tested it over the weekend, everything went well. We all know how easy it is to swap a SIM card from one phone to another right? I thought this would be a piece of cake with an eSIM since you don't have that tiny little chip to lose once it's taken out. I proceed to remove the eSIM account from the iPhone XS. No problem, but it did leave a footprint of sorts, which contained information about the previous phone number. That gave me an opportunity to re-link any numbers dialed from the eSIM to be linked to the remaining line. Sure. Now I fire up the iPhone XR which was supposed to get the eSIM and followed the same procedure to activate. I get the message saying, the QR Code has already been used and can't be used on this phone. Well, that was annoying. A bit disappointed that I couldn't just easily transfer the eSIM to another device. Oh well, lesson learned, now better just provision the eSIM back on the first phone. Received a message "Unable to complete cellular plan change. Try again later." GRRR, so now I need to call Rogers business support to have them reset the line I'm thinking. I could tell pretty quickly that when I told the tech I had an eSIM, she was dreading this call already. I was willing to be patient here knowing full well that this was something new and nobody had been properly been brought up to speed on it yet. I told her what had happened how I activated the line of a phone, then removed it but couldn't get it on to another device, so tried to reactivate but got the error mentioned earlier. I'm placed on hold for several minutes while this is being escalated with tier 2. Finally she comes back and says, it can't be done. But not to worry, we'll send you another eSIM in 2-5 days and charge me $10. I took a short pause, then told her how ridiculous this sounds that Rogers would even consider charging for this when they could probably just generate a QR code and email it to me. We have nearly 500 lines on our account, so this $10 would be nothing, but it's a matter of principal. She agreed to ask a manage to have the fee waived... i suspect it wont (stay tuned next month).
So lesson learned, do NOT remove your eSIM and try to reactivate it again (even on the same phone), or you'll be in a terrible surprise. I would hate to imagine what would happen if you wiped your phone with an eSIM enabled. Rogers has taken something designed with greater convenience in mind and added unnecessary steps and unnecessary waste.
Good evening @tekguy,
Thank you for sharing your detailed account of events with the Community! We appreciate the feedback and are grateful you're raising awareness amongst other users.
While I understand this situation can be frustrating, please don't hesitate to reach out to us if you have any inquiries, before testing it on your own and ending up disappointed.
We remain at your disposition if you have any other questions!
Agreed - seems like eSim is going back to the CDMA/TDMA days but I think the advantage is you can use your primary cellphone plan as the eSIM and that allows you to insert another physical sim card say your work sim or another sim when you're traveling.
Ideally it would be better to have dual-sim like most Chinese phone companies. : )