Brutal latency/ping Recently

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I Plan to Stick Around
Posts: 16

Re: Brutal latency/ping Recently

What is going on recently? Look at these pings, been happening all week. Changed my modem moved my modem closer to the cable source coming from the outside:

 

Reply from 64.71.255.204: bytes=32 time=10ms TTL=58
Reply from 64.71.255.204: bytes=32 time=1377ms TTL=58
Reply from 64.71.255.204: bytes=32 time=9ms TTL=58
Reply from 64.71.255.204: bytes=32 time=6ms TTL=58
Reply from 64.71.255.204: bytes=32 time=2343ms TTL=58
Reply from 64.71.255.204: bytes=32 time=14ms TTL=58
Reply from 64.71.255.204: bytes=32 time=2632ms TTL=58
Reply from 64.71.255.204: bytes=32 time=10ms TTL=58
Reply from 64.71.255.204: bytes=32 time=9ms TTL=58
Reply from 64.71.255.204: bytes=32 time=8ms TTL=58
Reply from 64.71.255.204: bytes=32 time=6ms TTL=58
Reply from 64.71.255.204: bytes=32 time=2851ms TTL=58
Reply from 64.71.255.204: bytes=32 time=10ms TTL=58
Request timed out.
Reply from 64.71.255.204: bytes=32 time=9ms TTL=58
Reply from 64.71.255.204: bytes=32 time=6ms TTL=58
Reply from 64.71.255.204: bytes=32 time=6ms TTL=58
Reply from 64.71.255.204: bytes=32 time=7ms TTL=58
Reply from 64.71.255.204: bytes=32 time=6ms TTL=58
Reply from 64.71.255.204: bytes=32 time=7ms TTL=58
Reply from 64.71.255.204: bytes=32 time=7ms TTL=58
Reply from 64.71.255.204: bytes=32 time=7ms TTL=58
Reply from 64.71.255.204: bytes=32 time=10ms TTL=58
Reply from 64.71.255.204: bytes=32 time=2581ms TTL=58
Reply from 64.71.255.204: bytes=32 time=9ms TTL=58
Reply from 64.71.255.204: bytes=32 time=8ms TTL=58
Reply from 64.71.255.204: bytes=32 time=6ms TTL=58
Reply from 64.71.255.204: bytes=32 time=8ms TTL=58
Reply from 64.71.255.204: bytes=32 time=6ms TTL=58
Reply from 64.71.255.204: bytes=32 time=8ms TTL=58
Reply from 64.71.255.204: bytes=32 time=8ms TTL=58
Reply from 64.71.255.204: bytes=32 time=6ms TTL=58
Reply from 64.71.255.204: bytes=32 time=7ms TTL=58
Reply from 64.71.255.204: bytes=32 time=6ms TTL=58
Reply from 64.71.255.204: bytes=32 time=5ms TTL=58

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I Plan to Stick Around
Posts: 17

Re: Brutal latency/ping Recently

Starting my own thread instead of hijacking another thread. Since the afternoon of February 7, my Internet browsing is not as responsive as it was before. Web pages, YouTube, Instagram, and Twitch all take longer to load. I can barely maintain a connection to my company's VPN server when I work from home.

I called Rogers tech support last night and the lady said everything looked fine on her end but recommended I switch out my modem. Speedtest.net is saying I'm getting good download/upload too. Regardless, I switched out my old Hitron CODA-4582 this afternoon with a new one that has the black dot at the back. Installed some terminating caps too where possible. My modem signal is now as follows:

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM 6.800 7 40.366
2 597000000 256QAM 6.700 8 40.946
3 603000000 256QAM 6.700 9 40.366
4 849000000 256QAM 6.500 2 36.610
5 855000000 256QAM 6.000 3 36.610
6 861000000 256QAM 5.200 4 36.610
7 579000000 256QAM 6.200 5 40.366
8 585000000 256QAM 6.700 6 40.366
9 279000000 256QAM 7.300 1 40.946
10 609000000 256QAM 6.500 10 40.366
11 615000000 256QAM 6.800 11 40.366
12 621000000 256QAM 7.000 12 40.366
13 633000000 256QAM 7.200 13 40.366
14 639000000 256QAM 7.100 14 40.366
15 645000000 256QAM 7.300 15 40.366
16 651000000 256QAM 7.100 16 40.366
17 657000000 256QAM 6.900 17 40.366
18 663000000 256QAM 7.000 18 40.366
19 669000000 256QAM 7.100 19 40.366
20 675000000 256QAM 6.900 20 38.983
21 681000000 256QAM 6.800 21 38.605
22 687000000 256QAM 6.800 22 38.983
23 693000000 256QAM 7.100 23 38.983
24 699000000 256QAM 6.700 24 38.605
25 705000000 256QAM 6.600 25 38.605
26 711000000 256QAM 6.600 26 38.983
27 717000000 256QAM 6.500 27 38.605
28 723000000 256QAM 6.500 28 38.983
29 825000000 256QAM 7.200 29 37.356
30 831000000 256QAM 7.000 30 37.356
31 837000000 256QAM 7.100 31 37.356
32 843000000 256QAM 7.000 32 36.610


OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES 6.199997


Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 36996000 ATDMA - 64QAM 36.000 4 6400000
2 22100000 ATDMA - 64QAM 36.500 1 3200000
3 30596000 ATDMA - 64QAM 35.250 3 6400000
4 25300000 ATDMA - 64QAM 35.250 2 3200000


OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

Ping statistics for 64.71.255.204:
Packets: Sent = 3600, Received = 3574, Lost = 26 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 3557ms, Average = 57ms

 

Ping statistics for 99.241.66.1:
Packets: Sent = 3600, Received = 3596, Lost = 4 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 3606ms, Average = 47ms

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I've Been Around
Posts: 1

Re: Brutal latency/ping Recently

I want to just make a note that I'm also receiving issues with high ping and inconsistent internet. Hopefully the more reports the faster this gets fixed. I'm having the same issue and after tracert and monitoring my ping for 2 hours, I've concluded its not my end and this is on rogers end. Hoping they can do something about it soon as its absolutely frustrating, especially when trying to have online conference calls while working at home.

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I've Been Here Awhile
Posts: 2

Re: Brutal latency/ping Recently

Same issue as many of the posters above. Most noticable when playing online games - I see 1-3 seconds of freezeframe/lag at intervals of 20s to 5 minutes. At first I thought it might be a local issue so I re-installed the games, updated my drivers, reduced the video settings, and monitored my hardware performance. All of it ran perfectly smoothly - no blips on the CPU/GPU whatsoever. I then ran a pingtest to the game's servers from my console while playing the game and found consistent, intermittent ping spikes up to ~3,000 ms.

 

I don't currently have a readout of my modem/router's signal levels (Hitron CODA-4582), but I will check it when I get home tonight - although I doubt this is the issue. Everything was fine on this setup right up until ~2 weeks ago. I did run a traceroute using pingplotter to the gaming and voice servers I use most often and found the following:

ping plot (blizzard US Central).png

Basically the latency on all hops is identical after leaving my router. Correct me if I'm wrong, but this indicates that the problem is somewhere between my router (192.168.0.1) and the first Rogers datacentre (99.251.66.1). Or possibly at 99.251.66.1.

 

I also note that there is intermittent packet loss at my router, however, it doesn't coincide with the other latency or packet loss, and the router's latency is consistently <2 ms. I'm not sure if it's true packet loss or just an artifact, but I suspect it's not the root cause of my problem.

 

Behaviour was the same on the pingplot for the voice servers. Furthermore, the issue is evident on my TV as well - when streaming Netflix I observe intermittent quality degradation which leads me to believe this is not a hardware issue at my computer.

 

I plan to contact support tonight, but any additional insight or interpretation of the above pingplot would be appreciated. Thanks in advance.

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I've Been Here Awhile
Posts: 4

Re: Brutal latency/ping Recently

Hello, installed Rogers about a month ago. Ever since I’ve been having ping spikes out of nowhere. A Rogers tech came and installed an eero mesh system which helped us get better connection all over the house , but ping spikes are still there. The spikes occur even when I connect via Ethernet. Yesterday when I was coming home, I saw a Rogers tech on the street and approached him, he told me that our neighbours are also experiencing the same issue? Do you have any advice on how to fix as our internet is barely useable and I haven’t been able to play ps4 in over a month since we installed it.

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I Plan to Stick Around
Posts: 17

Re: Brutal latency/ping Recently

Rogers is sending a technician to my house tomorrow. Tech support agent noticed some issues when they were pinging my modem. Probably pings were dropped?

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I Plan to Stick Around
Posts: 16

Re: Brutal latency/ping Recently

So update on my part. It's working fine now. Didn't do anything. All of a sudden poof just started to work as intended.

 

Technician is supposed to come in tomorrow just to find everything is working just fine. That's convenient isn't it?

 

I swear if the tech leaves and the issue comes back I'm jumping ship.

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I Plan to Stick Around
Posts: 11

Re: Brutal latency/ping Recently

Unhappy to announce after I just came from swapping out my modem (CGN3ACSMR for the CODA, only one they had) the issue still persists. So the issue is not on my end nor the modems but most definitely on Rogers. Disappointing. Looks like it's back to the active chat.

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Moderator
Moderator
Posts: 1,845

Re: Brutal latency/ping Recently

Hello,

 

@xdCanuck@pmakshou@geokilla007@InternetIsDown@Linst and @Markmalaty6 - Welcome you all to Rogers Community Forums. 

 

Thank you all for joining this discussion and posting your concern related to high pings. If you have not reached out to tech support yet, we can run diagnostics to isolate the issue. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog

 

Regards,

RogersMoin

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I've Been Here Awhile
Posts: 4

Re: Brutal latency/ping Recently

@pmakshou after a month and a half of ping spikes I tried to play ps4 today and bam everything was perfect. I’m so confused I didn’t change anything on my end. Have a feeling it might have something to do with the tech that came to check out my neighbours internet a couple days ago. Had a tech scheduled for Saturday to switch out my modem but considering cancelling now lol.