Brutal latency/ping Recently

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I've Been Here Awhile
Posts: 2

Re: Brutal latency/ping Recently

@Markmalaty6 Just as a note, I monitored my latency all day today and everything was looking great. I tried playing a couple of games and everything worked fine, but I left the pingtest running.

 

10:47 pm tonight: now I'm seeing the same problem as in my previous post; large, intermittent ping spikes.

 

Just because it was working earlier today doesn't mean the problem is resolved, I wouldn't cancel your tech just yet. At the very least they'll swap your modem and test the signal on your local line.

I Plan to Stick Around
Posts: 8

Re: Brutal latency/ping Recently

Exactly my point @

 

I've Been Here Awhile
Posts: 4

Re: Brutal latency/ping Recently

@pmakshou I agree I’m giving it a month to hopefully stay this way but if not..... might just have to switch back to old provider. I’m hoping that’s not the case though.
I've Been Here Awhile
Posts: 3

Re: Brutal latency/ping Recently

Same issue for me. Random ping spikes of 1000-3000ms, whether I'm playing games or not. This has been going on for over a week. I wish I knew how many reports Rogers needed before they realize "hmm, maybe the problem is on our end"?

I've Been Here Awhile
Posts: 4

Re: Brutal latency/ping Recently

@herrshaun so the tech just came to my house to replace my modem and I told him everything about how it randomly got fixed and that I talked to our neighbours Rogers Tech and they were having the same problem. He says although there’s no way for him to check this, it sounds like that other tech must’ve triggered Maintenance to come to the area to investigate and fix. He advised not to go through with the modem swap since it’s working fine. So basically only way to fix it is to get Rogers to send some maintenance to your area (assuming your problem is same as mine), which I can just guess is gonna be a hassle and a half, if at all possible lol
I Plan to Stick Around
Posts: 9

Re: Brutal latency/ping Recently

I have it too , from around end of Dec. Spikes up to 6s .

They silently fixed something around end of Jan and I had acceptable level of service for ~2 weeks. 

It came back around Feb 10th . 1 ticket with support closed due to "no evidence" . Opened another one today .

 

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I've Been Here Awhile
Posts: 3

Re: Brutal latency/ping Recently

I really hope the only way to get this fixed is not to just get lucky...

I'm Here A Lot
Posts: 7

Re: Brutal latency/ping Recently

Rogers_sucks.jpgSo let me start with a few months ago, I got my internet installed and all was well. I was very happy with the service - the speed and the latency. About a month ago I started to notice small spikes in my ping, being a gamer this didn't make the games unplayable as the spikes were few and far between and the ping would only increase by 100 or so. Well this brings us to this week, I have not been able to play a single game much less stream my game play. The ping will spike to well over 1000 with a complete interrupt in some cases. I have ran a ping pro scan (attached) to both my local router which is hardwired to my computer and google. The ping to the router was stable at < 1ms but the ping to google was all over the place (see attached). I have called rogers and well that didn't go to well, the rep on the phone insisted that there was not an issue because they ran a ping test on their end and saw no packet loss ----- well the test only sends 50 packets so that does not show an inconsistent spike in latency load related or not. Today a technician came to the house on a scheduled appointment - very helpful and knowledgeable guy who had actually been at the property almost a year prior to install internet for another unit, back at this time he requested to have new carrier lines installed from the distribution box because there were more units now on this line that was built only for one house. No one every completed that work order and again today he requested it to be done again, this worries me because assuming they will need to get contractors out there this again will not be completed for some time. I need some suggestions to figure out how to get rogers to actually get these issues resolved as I am currently left with "They may come and install new lines". 

I Plan to Stick Around
Posts: 9

Re: Brutal latency/ping Recently

Looks pretty similar ( to me) to what others are experiencing, from what I see in your post.
Overbooking or backend issues for Rogers in the last 2 months.
I'm Here A Lot
Posts: 5

Re: Brutal latency/ping Recently

I'm curious of how many of you are in the Kitchener/Waterloo area. Likewise, the reddit for /r/Rogers is noting the same issue (high packet loss/ping) the past few weeks. It is undoubtedly not on my end after a number of tests, a tech replacing a faulty connector outside and noting no other hardware issues, and a new modem.

 

I'm banking on Rogers having messed something up in the past month and it's getting to most of us. Would be nice if they'd just announce something though because I'm getting tired of the online chat rep and the in-house tech both noting an issue and then having my escalated tickets closed because "no issue was found". Great investigative skills.

 

Honesty is a good policy my friends.