Experiencing high latency and slower than usual speeds. It's fun to be a Rogers customer.
Gaming is out of question so let's not even go there. Where it really gets to me is how it affects my work from home. It is extremely irritating.
Customer support now tells you engineers are going to monitor your issue. No matter how much data you provide to the tech support they fail to acknowledge that their network is performing poorly to say the least.
It's really frustrating and BELL might just be the answer for us all. Rogers is clearly not being transparent with us all and leaving us in the dark.
I had a few days of sparse issues (not 100% clear). It's back with a vengeance today with latency spikes multiple times a minute now for the last few hours. Completely unusable internet. This company is garbage.
Has anyone gotten temporary refunds or holds on billing because of this? I'm not willing to call a Bell tech to come switch me like this, so waiting it is. But if I'm self-isolating I'd at least like to be able to game. This is just insulting that they can't even issue a statement during a global health crisis.
Rogers cares more about covering up their mistakes right now than they do about being honest and improving their services to help people stuck at home. Nice.
Edit: Reading up on the subreddit, /r/Rogers, seems you can get credited if you bring up the issues frequently enough. It won't fix your internet, but it might help ease the financial burden that is Rogers during a time where some of you may be short on work.
Yeah - If you complain a lot they seem to have something they do that throws resources at the problem, but they cant seem to fix the underlying issue.
You will still have issues if there is a severe load on the system. For me that is every Sunday night. But we can't get Bell in my area, so it is what it is.
in the last 2 months i have had 3 technicians come to my house, problems with packet loss/high ping, a tech who came the year before said the line outside the house needed to be replaced (this was for another issue) and no one ever came, next i had a lvl 1 tech come 2 months ago who updated the firmware in the router and said the line needed to be changed and he would put in a work order, no one ever came, next tech was a lvl 2 who came and changed a few things including the wall plate he said the old ones were no good, and finally the line gets changed, these were a sub contracted company , not rogers, finally yesterday i get a rogers crew out , they spent an hour here and seen there was a problem but they could not fix it or pin point the issue but that it was not inside the house and someone will need to come check the line, but he did tell me the area is way to congested since there is no real alternative for service providers in my area, what i don't understand is every time i restart my router everything seems to run ok for about an hour or so before going bad again .
Well, it's good to see that I'm not the only one. I've been bugging Rogers' for the past 2 months trying to get them to resolve this issue. I'm in Thornhill. Ever since late January I was getting crazy amounts of latency variation to the CMTS (8ms-3000+ms), with packet loss up to 30% up to weeks at a time. It would disappear for a week, then come back the following.
I had initially believed that it was related to node congestion (not the first time), but it seems like after complaining 3 years ago they split the node in my neighborhood into 3 (according to one of the maintenance techs). Then, I thought it was related to noise back-feeding from 3 of the houses on my TAP -- those 3 houses got fixed. Faulty TAP itself? Nope, that's fine. I've had maintenance out already 3 times, and each time they end up finding something different but eventually nothing seems to alleviate my symptoms.
It's starting to look like some real issues on Rogers' head-end. I've been constantly monitoring my network quality via ICMP pings, and I'm seeing the exact same thing as y'all. I had even gone out to my neighboring houses, setup a Pi to monitor their line quality, and everything lines up with mine. Same with my gfs house a major intersection over.
The question now is, how do we make enough noise for them to fix it? The latency variation is incredibly frustrating.
Last 20 days: https://i.imgur.com/9RZRP1z.png
Crazy Packet loss: https://i.imgur.com/o0Segv6.png
Last night I played 2 games without any issues. Today no issues either. Not sure what they did but I don't get the problem anymore. The only difference is that they did see the noise in my line and acknowledged my issue after 50 days for what it was. Hopefully, it lasts.
Out of curiosity, which plans are you all on, and how much do you pay for them (did you get them at a steep discount etc.)?
I noticed that each time I interacted with support, they always brought up my plan as being a potential issue and suggested I upgrade. I'm on Ignite 75. It's not gigabit, but 10MB/s equivalent is by no means bad. I'm on a new-customer plan as well, only paying $28/m.
This is a stretch and I don't think they'd make it that obvious, but could they be straining service to people with discount plans for the sake of getting us to upgrade? I have no idea why I would be told I need a better plan otherwise as someone who lives with one other person who is generally not even home. Download speeds are not the issue here, obviously.
I have also filed a CCTS complaint and suggest everyone else who has been getting the runaround do so as well. https://www.ccts-cprst.ca/
Over the past few weeks I have been having terrible issues with my gigabit internet. Speeds are somewhat low (it varies anywhere from 200-700Mbps down and 5-30Mbps up. ) but whenever I am attempting to play any type of game online I will get sudden freezes and then spikes where I am sent 10ft forward, and this happens every couple of minutes. On top of the gaming issues we are having problems while streaming any type of media. The stream will stop loading, pause for about 30 seconds, and then resume. And this is all happening on both wired PC and a wired Xbox (Same issues with a MAC and another Xbox that are wireless)
Every time I speak with someone about the issues they basically have me restart my router, restart devices, check speeds, and then tell me that everything is fine. I have swapped Ethernet cables, disconnected my 3rd party router and dealt with support multiple times with no fixes. At this point when I move next at the end of April I think I am just going to avoid Rogers all together as it has been extremely frustrating.
In the meantime, any help on these issues would be appreciated.
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|1||22100000||ATDMA - 64QAM||38.250||5||3200000|
|2||36996000||ATDMA - 64QAM||37.000||8||6400000|
|3||30596000||ATDMA - 64QAM||37.000||7||6400000|
|4||25300000||ATDMA - 64QAM||39.500||6||3200000|
|Channel Index||State||lin Digital Att||Digital Att||BW (sc's*fft)||Report Power||Report Power1_6||FFT Size|
I'm very interested in this. My internet is hardly usable. I keep getting Netflix or Prime video lagging and at times dropping the connection completely. I am beyond frustrated at this point.