Internet Keeps Dropping

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doctor80
I Plan to Stick Around
Posts: 78

Re: Internet Keeps Dropping

@all

Ok, let's summarize what we have here.

1. We have pretty similar outage patterns of short discos bursts of 4-7 minutes at least twice per day. Pings going up to 3000 ms and more.

2. Therefore we can theoretically say that this is most likely caused by the same exact root cause.

3. As many others we have seen multiple techs coming with no pinpointing root cause. So signal, SNR is pretty much exhausted theory that didn't stand

4. Root cause that was provided to me by moderator of this forum, was - NODE CONGESTION

 

Now, for all of you that have the exact same issue of internet drops for 5 minutes at the time, I'd recommend to call Rogers and ASK to check the utilization on your node.

Now if you all get the same answer that your node util is spiking to it's max, then it'd make the theory stronger.

But if you get answer that the node is not congested , then the node congestion is not the root cause.

Node congestion is a side issue.

I have no other way to check. So we need more reference to compare each other nodes.

 

doctor80
I Plan to Stick Around
Posts: 78

Re: Internet Keeps Dropping

All who experiences the same exact disconnection pattern:

Can you please contact Rogers and ask them to check your NODE CONGESTION.

This way it'd prove the theory that the issue is either:

1. Caused by node congestion, and only node split will help

OR

2. It has nothing to do with NODE CONGESTION and it's just a side issue

 

It's important so we can all understand. If it's not congestion, than it's not going to be solved by segmentation, and we'll just waste our time.

 

MisterPinst
I Plan to Stick Around
Posts: 45

Re: Internet Keeps Dropping

I've been told this by the @CommunityHelps  people:

 

"Your area is currently being monitored for intermittency but we have not officially recognized this area to be congested."

 

This investigation was done through a formal ticket with their network engineering team in the form of CTxxxxxxx.

 

All this being said, I've scoured this thread and the issue I'm seeing is identical to that of @ab45 @doctor80 and others. Specifically ab45's post #283. Way too similar to be a different issue.

vikas-arora
I Plan to Stick Around
Posts: 32

Re: Internet Keeps Dropping

I was also told on Rogers chat that there is a new system in place using which network people can monitor (with enhanced capabilities) subscriber's connection for a period of 5 days. I was told that this system looks quite promising and it has helped solve many intermittent issues like most of us are facing. This monitoring was started on my line on the 14th of Dec. I hope they are able to catch what's causing these drops. If not, then I am going to look for alternatives because I don't want to have to deal with these disconnects in Jan after vacations are over. 

 

I am 100% sure that this is not a problem with our routers/mesh systems. I upgraded my 4 year old router recently and I ended up trying ASUS (RT-AX88U), Netgear Nighthawk RAX200, TP-Link AX11000 and Netgear Orbi AC3000 (ended up settling with this) and these intermittent disconnects happened with all of them. I have a Linux machine that is directly connected to Rogers modem and all that it does is to keep checking for ping drops. This completely rules out my Wi-FI or router causing drops.

doctor80
I Plan to Stick Around
Posts: 78

Re: Internet Keeps Dropping

The only way for us to push, is to prove if it's node congestion or not.

If it's , then we will be dependent on Rogers nodes split which will take months.

But what I'm afraid is that Rogers just made assumption on individual use case and it won't solve anything.

MisterPinst
I Plan to Stick Around
Posts: 45

Re: Internet Keeps Dropping

@vikas-arora Yeah I have a dedicated Windows 10 machine connected to the modem/router doing the same thing that you're doing. 

My last call into Rogers they said that maybe I had too many devices on my network and that my Unifi APs were giving out conflicting LAN IP addresses. I tried to explain that my APs are not routers and don't run DHCP servers on them but I kinda just gave up.

If you can, try disabling Wifi and unplugging everything except your Linux server whenever possible. If you can replicate then you know for sure. Of course this kind of testing is easier said than done if you're living with anyone else 🙂

 

I'm going to try to upgrade to the XB6 modem. If that fails then I'll go TekSaavy.

vikas-arora
I Plan to Stick Around
Posts: 32

Re: Internet Keeps Dropping

@MisterPinst thankfully I haven't heard that one yet 🙂 If they want us to remove every device from their modem and let it run for monitoring then I'd give up the connection right away.

MisterPinst
I Plan to Stick Around
Posts: 45

Re: Internet Keeps Dropping

Oh trust me they will if they haven't yet. And I'm happy to comply if I can avoid having another ridiculous conversation about why their router can't handle multiple (*gasp*) unmanaged switches with standalone APs.

zed
I Plan to Stick Around
Posts: 25

Re: Internet Keeps Dropping

That monitoring is nothing but an appeasement measure.  They have done it at least 3 times and each time they concluded nothing was wrong. 

And still I get drops regularly. Today I ordered a new modem. I suspect that those devices are poorly constructed and cannot handle a little "noise".  Funny if they are made by Huawei!?!?

 

Now the flip side of the monitoring: How much does Rogers know about your viewing and surfing patterns; times  on line; whether you should be working not gaming????

Who do they share the data with?????

 

 

 

dooncomputer1
I Plan to Stick Around
Posts: 9

Re: Internet Keeps Dropping

Couldn’t agree more.
“That monitoring is nothing but an appeasement measure. “