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Forum Posts

Technician Cancelled On Us and There was no communication

I'm using 2 phones and an online chat to get a hold of someone from Rogers to sort this out because clearly no one cares and there's so many Canadians who have issues but how unprofessional to just cancel without telling us making us wait the whole d...

krish992 by I've Been Here Awhile
  • 126 Views
  • 1 replies
  • 0 likes

Save Ignite Gateway and Wifi Hub settings

How can I save the configuration settings (SSID, Port forwarding rules, etc) for my ignite gateway and wifi hub? I don't see an option to do so.   *** Edited Labels ***

Klaebo by I've Been Here Awhile
  • 153 Views
  • 1 replies
  • 0 likes

Unable to Wireless Print After Changing to Ignite Modem

A little rant, but more so, reaching out for some WiFi help/advice.....   Started with Ignite bundle 5/7 ago and running 1gbs; express set-up went smooth, added devices to the Gen2 gateway with ease  - including my Canon laser Printer, its listed as ...

leonjulie by I've Been Here Awhile
  • 10184 Views
  • 46 replies
  • 2 likes

Lagging,freezing & weak signal

Every single month we have the same issues with our Ignite services lagging, freezing, turning off due to weak signals.  This is becoming EXTREMELY FRUSTRATING because Rogers technical keep telling me that there are issues in our neighbourhood.  What...

2609 by I've Been Around
  • 360 Views
  • 6 replies
  • 0 likes

Rogers Installation Technician Cancelled appointment on day of.

Today I had a scheduled rogers internet appointment booked for between 10am to 12pm. About 10:30am rolls around and I get a call from the rogers technician stating that he got the wrong work order. He cannot install my fibre internet. Told me I would...

GummyDonut by I've Been Here Awhile
  • 281 Views
  • 4 replies
  • 1 likes

laptops being assigned wrong ip address

hello, so ive been running into a weird issue where after a reset of my modem, all laptops within my household (about 5 of them) all changed their IP addresses. by changed their IP address I'm referring to the default gateway and ipv4 address. the IP...

mamasaur by I've Been Around
  • 132 Views
  • 1 replies
  • 0 likes

Rogers Yahoo! email password issue

I am having a problem with changing my email password as I have forgotten it. I have tried signing in and pressing "forgotten password" It then asks for security questions that I answer, but then I receive this reply: "Security Answers ValidationWe'r...

kic by I've Been Around
  • 273 Views
  • 3 replies
  • 0 likes

Having Issues Connecting TVs & Printer to Internet

Hi,I'm having an issue with connecting to the internet on my TVs and printer. When I try to connect to the internet on my TV it does one of three things 1) connects and works for awhile, then eventually disconnects while watching 2) connects while I'...

Llj03 by I've Been Around
  • 220 Views
  • 2 replies
  • 1 likes

Resolved! Need detailed guidance for X7 router in bridge mode

I need to setup my pfSense router to use IPv6 addressing. The IPv4 is working very well with my new 1.5 Gigabit service but I cannot find the technical data for Rogers implementation of IPv6.Hoping there is an expert on this forum that can help me.  ...

Ignite TV Internet - Google devices connection issues

Hi everyone,I've spent a good chunk of time on the phone with Rogers support attpting to resolve this, but haven't found a fix yet. Hoping someone here might be able to help...I recently upgraded to the Rogers gigabit internet from 150 and immediatel...

Resolved! 2.5GB WAN Port on XB8

Hi - super quick question (I hope).  I have upgraded to 1.5GB service but I cannot find any description of the ports on the XB8 modem the Rogers tech installed.  I am planning on bridging the modem and using a new 2.5GB capable router (TBD) but need ...

jasonreg by I'm Here A Lot
  • 988 Views
  • 3 replies
  • 0 likes

Unable to connect to modem

Hi, Rogers app is unable to connect to my my modem ( shows incorrect password) as I recently changed modem password. I tried to log in with new password but was unsuccessful. Could someone please explain why is it happening?     ***Edited Labels***

IT14 by I've Been Around
  • 121 Views
  • 1 replies
  • 0 likes

Resolved! Split Wi-Fi to 5GHz and 2.4GHz

Hello I was wondering if anyone could help me with this. I am using an ignite modem for my Wi-Fi, but it is currently emitting only 1 Wi-Fi signal which is 5GHz when you are close to it, but 2.4GHz when you are far away from it. I heard you can split...

Does anyone know the rating of the XB7?

I have been trying to get the starting code for the XB7 to determine if it has better overall bandwidth than my wifi router but NO ONE in Rogers can answer it and everyone I've conversed with seems not to know what a rating is!I'm using an AX3000 rou...

ichadwick by I Plan to Stick Around
  • 435 Views
  • 1 replies
  • 0 likes

Printer connection with Ignite

When the Rogers guy switched us over to Ignite I lost the conn to my printer. At first I got it to work but I needed to install a new printer each week. After much effort incl a call to Rogers I managed to install a printer 'permanently"  I still hav...

HaroldH by I've Been Around
  • 133 Views
  • 1 replies
  • 0 likes