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WiFi constantly disconnecting

In an apt building and we all have rogers with our rent.  WiFi  goes off maybe 20x a day.  (will probably disconnect while typing this) It's unacceptable.  On the phone they keep telling me it's my computer problem that the signal is fine.  STILL una...

User_5555 by I've been around
  • 5518 Views
  • 4 replies
  • 0 likes

Resolved! Mobile Internet Options for Rural Ontario

Hello,I currently have Rogers home Internet at my primary residence and am looking for similar options for my lake house.I own a Mobile Internet Hub but the data package options were not ideal for a family of four (heavy consumption). I hope there ar...

Amyvolume by I've been here awhile
  • 1070 Views
  • 2 replies
  • 0 likes

Choosing Font options when composing an Email with Yahoo

Hello. In Rogers Yahoo email, there seems to be no options to underline, make bold, change the size of the font or its type when in the composing window, such as there is in this window where I am composing this email  now. How would I find the tool ...

chdiamo1 by I'm a reliable contributor
  • 3219 Views
  • 3 replies
  • 0 likes

Internet connectivity is spotty and dropping Vaughan

Hi All, We seem to have internet dropping rather frequently.  Our Ignite TVs are fine, just internet dropping on a rather frequent basis here in Woodbridge.  Anyone else experiencing this?  This also happens when on 5G network with podcasts cutting o...

la1 by I've been here awhile
  • 1904 Views
  • 5 replies
  • 0 likes

Question for Valorant/League players regarding ping

Hey there, I'm trying to see something here. Ever since roughly 2020, I've had somewhat inconsistent ping while playing League of Legends and Valorant. I have historically played at 22-27ms stable. Out of seemingly nowhere, I want to say late 2019-ea...

Richard_D by I plan to stick around
  • 1565 Views
  • 6 replies
  • 0 likes

About Wireless Internet

I ordered Rogers Wireless Internet Service Device since middle of Dec. 2024, and I received my device on Jan. 3. 2025, and I am became Rogers Wireless Internet customer since Jan. 3, 2025. When I received bill, the bill started to change me since mid...

Rogers Infinity 2G modem

We've had the older Rogers 500MB package for a few years now. A few months ago when the Xfinity conversion happened we got an offer to switch to the 1GB plan, then just this week got another offer to switch to the Xfinity Pro 2G plan. I have done mul...

Weimer369 by I'm here a lot
  • 1460 Views
  • 3 replies
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Service Interruption

OK, so my Internet went down again on Friday. I was told it was a building issue however the buildings back up and I am not so now I’m having to wait five days for somebody to come. It wouldn’t be such a big deal however this is the 10th time in a ye...

Monroe0123 by I've been here awhile
  • 375 Views
  • 1 replies
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My 2.5 gb port on my modem is no longer outputting over 1 gb

For the last week or two, I have noticed that the speed of my modern 2.5 Gbps port is no longer goes above 900 Mbps.  I usually test this from a wired desktop PC which has a 2.5 Gbps network card to the orange port on the back of the modem. Rogers se...

andrew6123 by I've been here awhile
  • 694 Views
  • 3 replies
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Rogers outage in Hesepler (Cambridge) Ontario

No coax Internet since 3:20am. Support bot suggestions didn't help (all 5 times I tried over the past hour).When I select Chat with someone, the bot was Closed.Funny you can select DOWN or OUTAGE as a label for posts.

Daner by I'm here a lot
  • 1183 Views
  • 7 replies
  • 0 likes

Xfinity won't co-exist with existing home network

Before Xfinity I had the old hardware cable-TV Box.I also had a home network consisting og a router, wireless access point, several NAS boxes and multiple wired ethernet connections.For internet access, I had a cable modem - but serviced by Teksavvy ...

sidh by I'm here a lot
  • 1471 Views
  • 9 replies
  • 0 likes

Dreaded Flashing Green Light

Our home phone is down, technicans keep switching out the modem/router (xfinity gateway) thinking it's the issue, this most recent switch cut everything off-now we have no tv, no internet. All the box does is flash green, I cannot re-add the gateway ...

MJmac by I've been around
  • 1875 Views
  • 1 replies
  • 0 likes

Intermittent Disconnecting & Reconnecting

I have been dealing with this for months and months, I work from home and rely on a stable connection for call after call after call.  The modem lights says white, the app says great speeds, but doesn't matter, whether wifi or hard wired the connecti...

melc32 by I've been here awhile
  • 3364 Views
  • 16 replies
  • 1 likes

Intermittent Disconnecting and Reconnecting

I'm an existing Rogers customer, maybe for 10+ years so we got the switch over to Rogers Ignite quite late (about a month ago). Switched from the legacy modem and red tv-box to the XB7 White Modem Router and the Tiny Black Wifi TV Box.   Right after ...

CiscoVo by I've been here awhile
  • 61778 Views
  • 94 replies
  • 6 likes

Adding list of contacts to my Rogers/Yahoo email accounts

I am having to move away from Thunderbird as my email client and now have two Rogers email accounts on the Yahoo email system.I have listed my contacts on an Excel spreadsheet and need to move them to the two yahoo accounts.  The spreadsheet format i...

i75Dave by I plan to stick around
  • 731 Views
  • 1 replies
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Ignite Router Admin portal

How do I login to the Ignite Router Admin portal? This is the first time am trying to login and Admin and password does not work.   *Added Labels*

ganeshc by I've been here awhile
  • 23167 Views
  • 6 replies
  • 0 likes

E-Mail Snafu

Long on-going issue.  I can receive my e-mails.  I can read my e-mails.  However, if I want to forward or reply to any e-mail, the body of text turns into mushy gobblegook.  It looks to be all of the coding for the page.  So I end up with half of my ...

debguay by I've been here awhile
  • 1192 Views
  • 4 replies
  • 0 likes

Rogers Xfinity app not working.

Hello support,I am getting this message every time I try to log into Rogers XFinity app “ sorry it does not go as planned” I logout and logged into multiple times, tried deleting the app and reinstalling i, tried different iPhones, and even iPad.. no...

newone001 by I've been here awhile
  • 811 Views
  • 2 replies
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Wifi modem solid white light gone

Solid white light on my wifi modem didn’t show on it for 2 days had a weak wifi during that time especially with my nest outdoor cameras kept shutting off n on then I woke up this morning the solid white light was back on ? My speed worked at over100...

Northwind by I've been here awhile
  • 1862 Views
  • 3 replies
  • 0 likes