I figured I might as well chime in here. I'm also experiencing high ping/latency and also packet burst issues when gaming after 10pm AST. It is especially bad Friday and Saturday. Games like Fortnite and Modern Warfare ill get 100+ ping and severe packet burst. It literally makes the games unplayable. I have tried everything I can to resolve the issue on my end. Port forwarding, changing DNS servers, putting the router in bridge mode and using my own router.. nothing works.
I have tried working with the tech support team and they have told me there is "noise" on the line which could be causing the issue. Each time I contact them they somehow reset the signals going to the router and it temporarily fixes the problem but then it just reoccurs.
At this point I'm at a loss as to what else can be done other then a tech coming out, which they seem reluctant to do.
The noise on the line is insane, I've had a tech come in 3 times to "fix" the noise in the line, still get insane lag spikes.
same issues as you, Warzone is unplayable due to the lag and packet loss
My complaint that I opened with CCTS about my Rogers issues was resolved to my satisfaction. Rogers will not change their shovels-in-the-ground date of June 2021 time frame to increase our network capacity where I live, but to their credit they agreed that they hadn't lived up to their end of the deal regarding my service. I ended up with a generous one-time bill credit and an ongoing credit for the next year.
BTW, June 2021 seems pretty soon but should be measured against the fact that they had previously said it would be done in June 2020.
Meanwhile, as I write this (but to fair, it's not always like this):
Microsoft Windows [Version 10.0.19043.844]
C:\Users\erics>ping -t 18.104.22.168
Pinging 22.214.171.124 with 32 bytes of data:
They better do something because Bell Fibre is coming to my area and I have been a customer with Rogers for probably 20 years but am just tired of the service.
I just switched to Rogers from Bell about mid-February. Rogers offered 1gbps compared to Bell's 100mbps available in my area. I needed to change because 100mbps was Bell's fastest in my area but I needed more due to family moving in and the internet load would be higher.
At first it was okay. The internet was fast and stable but slowly over time got worse and worse. I'm now reaching ping spikes to the thousands when I game, averaging out in the triple-digits most of the time, making most games unplayable.
Apart from my gaming, my mother and sister needs the internet for working from home and their load isn't light either. Video calls mostly but their connection was incredibly spotty, or so I was told.
Rogers support HAS been contacted, they even offered to text me updates upon updates. I received a text this morning saying it has been fixed. Nothing has changed, it was even called a TV issue despite not having cable or anything TV related.
Rogers, I'm paying good money for this service with the expectation of stable internet at the minimum. Please communicate with us, this problem has been around for way too long from what it looks like. It doesn't help that I'm paying for 1Gbps but only able to use not even half of it.
Good morning @Nyyksi!
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