Brutal latency/ping Recently

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lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: Brutal latency/ping Recently

Ping statistics for 172.217.1.164: www.google.com
Packets: Sent = 1452, Received = 1443, Lost = 9 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 516ms, Average = 13ms

And as for the CMTS when pinging I’m getting roughly 528 ms
AngryChicken
I Plan to Stick Around
Posts: 24

Re: Brutal latency/ping Recently

I just received a pleasant surprise. An agent from the office of the president of Rogers called me. We had a pleasant chat while I laid out very calmly the challenges my community has been having with Rogers’ Internet service. I was left with the feeling that he agreed with my points and he said he would do what he could to escalate and move up the planned late summer network upgrade to address these congestion issues. Colour me impressed.
borisnet
I Plan to Stick Around
Posts: 9

Re: Brutal latency/ping Recently

Thank you for the reply @AngryChicken  - while there is no way to confirm your statement, it seems to point at network congestion.

It is still a bit bizarre that the congestion happens so punctually and not for a longer period of time.

 

borisnet
I Plan to Stick Around
Posts: 9

Re: Brutal latency/ping Recently

This is now becoming unbearable.

The frequency has increased to every few hours now so I am kind of leaning towards capacity issue now and no improvement in sight. So sad and frustrating since support cannot do anything about large capacity issue.

 

 

lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: Brutal latency/ping Recently

I know what you mean it does get frustrating especially when it keeps on happening all the time with no fix ..
stepy2015
I Plan to Stick Around
Posts: 133

Re: Brutal latency/ping Recently

Its happening pretty much all day everyday for me now I am DONE and no updates on my ticket, what is going on Rogers we need transparency 

jasonchan
I've Been Here Awhile
Posts: 3

Re: Brutal latency/ping Recently

For me, my zoom calls have been brutal - I just checked and the ping is reasonable, but there's still some lost packets.

 

Reply from 8.8.8.8: bytes=32 time=4ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=7ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=22ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=7ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=4ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=15ms TTL=116
Reply from 8.8.8.8: bytes=32 time=16ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116
Reply from 8.8.8.8: bytes=32 time=17ms TTL=116
Reply from 8.8.8.8: bytes=32 time=8ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116
Reply from 8.8.8.8: bytes=32 time=6ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=7ms TTL=116
Reply from 8.8.8.8: bytes=32 time=13ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=7ms TTL=116
Reply from 8.8.8.8: bytes=32 time=5ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=13ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=4ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116
Reply from 8.8.8.8: bytes=32 time=8ms TTL=116
Reply from 8.8.8.8: bytes=32 time=8ms TTL=116
Reply from 8.8.8.8: bytes=32 time=6ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116
Reply from 8.8.8.8: bytes=32 time=13ms TTL=116
Reply from 8.8.8.8: bytes=32 time=18ms TTL=116
Reply from 8.8.8.8: bytes=32 time=7ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=17ms TTL=116
Reply from 8.8.8.8: bytes=32 time=8ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=13ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=5ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=8ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=6ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116
Reply from 8.8.8.8: bytes=32 time=13ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=8ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116
Reply from 8.8.8.8: bytes=32 time=8ms TTL=116
Reply from 8.8.8.8: bytes=32 time=7ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=24ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=8ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Request timed out.
Reply from 8.8.8.8: bytes=32 time=17ms TTL=116
Reply from 8.8.8.8: bytes=32 time=8ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116
Reply from 8.8.8.8: bytes=32 time=7ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Request timed out.
Reply from 8.8.8.8: bytes=32 time=13ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=4ms TTL=116
Reply from 8.8.8.8: bytes=32 time=13ms TTL=116
Reply from 8.8.8.8: bytes=32 time=7ms TTL=116
Reply from 8.8.8.8: bytes=32 time=7ms TTL=116
Reply from 8.8.8.8: bytes=32 time=8ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=5ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=22ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=8ms TTL=116
Reply from 8.8.8.8: bytes=32 time=8ms TTL=116
Reply from 8.8.8.8: bytes=32 time=8ms TTL=116
Reply from 8.8.8.8: bytes=32 time=27ms TTL=116
Reply from 8.8.8.8: bytes=32 time=7ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=7ms TTL=116
Reply from 8.8.8.8: bytes=32 time=6ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116
Reply from 8.8.8.8: bytes=32 time=13ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=15ms TTL=116
Reply from 8.8.8.8: bytes=32 time=7ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=8ms TTL=116
Reply from 8.8.8.8: bytes=32 time=16ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=7ms TTL=116
Reply from 8.8.8.8: bytes=32 time=7ms TTL=116
Reply from 8.8.8.8: bytes=32 time=7ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=4ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=11ms TTL=116
Reply from 8.8.8.8: bytes=32 time=10ms TTL=116
Reply from 8.8.8.8: bytes=32 time=5ms TTL=116
Reply from 8.8.8.8: bytes=32 time=8ms TTL=116
Reply from 8.8.8.8: bytes=32 time=9ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116

Ping statistics for 8.8.8.8:
Packets: Sent = 204, Received = 202, Lost = 2 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 27ms, Average = 10ms

 

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1669000000QAM2568.4001938.983
2657000000QAM2569.0001740.366
3663000000QAM2568.4001840.366
4651000000QAM2569.4001640.366
5597000000QAM25610.400840.946
6603000000QAM25610.199940.366
7609000000QAM25610.0991040.946
8615000000QAM2569.9001140.946
9621000000QAM2569.9001240.366
10633000000QAM25610.3001340.366
11639000000QAM2569.5001440.366
12645000000QAM2568.9001540.946
13279000000QAM2568.400140.946
14579000000QAM25610.300540.366
15585000000QAM25610.500640.366
16591000000QAM25610.599740.946
17675000000QAM2568.4002040.366
18681000000QAM2568.0002140.366
19687000000QAM2567.9002238.983
20693000000QAM2568.4002340.366
21699000000QAM2567.9002438.983
22705000000QAM2567.9002538.983
23711000000QAM2568.0002638.983
24717000000QAM2567.4002738.605
25723000000QAM2566.0002838.605
26825000000QAM2567.5992938.605
27831000000QAM2567.6993038.605
28837000000QAM2567.0003138.605
29843000000QAM2566.9003238.605
30849000000QAM2567.300238.605
31855000000QAM2566.900338.605
32861000000QAM2566.699438.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES10.400002
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
13870000064QAM40.02086400000
22110000064QAM39.01053200000
33230000064QAM39.52076400000
42590000064QAM39.27066400000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.00000.00000.00000.00000.00002K
1DISABLED0.00000.00000.00000.00000.00002K
lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: Brutal latency/ping Recently

Once again Rogers tech a no show .. waisted my time and superintendent time was supposed to be here from 8-10 am for a upload noise issue .. no call . Nothing .. how can I escalate this issue? Unprofessional! This is not the first time this has happened.. @rogerstony @Datalink @RogersRob @CommunityHelps 

tulowindow
I Plan to Stick Around
Posts: 19

Re: Brutal latency/ping Recently

Hello,

 

Latency Spikes - All Day & Night until about Midnight. I have ping spikes occurring all throughout the day and night. Generally speaking, they don't go away until about after midnight which leads me to believe it's nothing on my end. At points in time when there are few people online, such as 2AM, the connection is perfect. During high volume hours, nothing but latency spikes. I'm growing ever frustrated.

 

To be clear, I don't believe this is an issue on my end for a few reasons. I've tested the modem in gateway mode & in bridge mode both. I've pinged directly to my modem and to my router and gotten <1ms or at worst 1-2ms without spiking at all. I've got a pretty high performance ASUS ROG router as well. Needless to say, even in Gateway mode, the problem persists. I've used completely new coax from the wall to the modem which changes nothing. I've done extensive ping testing at numerous times of the day and it's always the same. Latency spikes during high volume times, and coast is clear after midnight. Growing quite tired of this situation.


Rogers customer service will tell me "there's nothing wrong with your line" etc. Standard stuff. Here's an example of me pinging google at 11:00 AM today. You will notice that my normal low ping is between 12-20ms.... but there are numerous spikes to 45ms+ and the real problematic ones are the ones hitting 80ms, 90ms, even 100ms.

 

While it may seem insignificant, when I'm playing online video games it can cause me issues with stability. Certain games that I play have netcode which allows for cross-continent play and these 100ms spikes causes severe rubber banding in-game. My game jerks around crazily when these spikes occur, and they are constant. If the ping was 50 and it was stable, that would be fine. It's not though, the only constant with my latency is the constant instability. Observe this less than 60 second example and how many spikes occur within the minute.

 

C:\Users\User>ping -t www.google.com

Pinging www.google.com [172.217.164.228] with 32 bytes of data:
Reply from 172.217.164.228: bytes=32 time=34ms TTL=116
Reply from 172.217.164.228: bytes=32 time=19ms TTL=116
Reply from 172.217.164.228: bytes=32 time=99ms TTL=116
Reply from 172.217.164.228: bytes=32 time=46ms TTL=116
Reply from 172.217.164.228: bytes=32 time=17ms TTL=116
Reply from 172.217.164.228: bytes=32 time=47ms TTL=116
Reply from 172.217.164.228: bytes=32 time=13ms TTL=116
Reply from 172.217.164.228: bytes=32 time=19ms TTL=116
Reply from 172.217.164.228: bytes=32 time=20ms TTL=116
Reply from 172.217.164.228: bytes=32 time=44ms TTL=116
Reply from 172.217.164.228: bytes=32 time=13ms TTL=116
Reply from 172.217.164.228: bytes=32 time=19ms TTL=116
Reply from 172.217.164.228: bytes=32 time=41ms TTL=116
Reply from 172.217.164.228: bytes=32 time=22ms TTL=116
Reply from 172.217.164.228: bytes=32 time=38ms TTL=116
Reply from 172.217.164.228: bytes=32 time=17ms TTL=116
Reply from 172.217.164.228: bytes=32 time=81ms TTL=116
Reply from 172.217.164.228: bytes=32 time=34ms TTL=116
Reply from 172.217.164.228: bytes=32 time=30ms TTL=116
Reply from 172.217.164.228: bytes=32 time=15ms TTL=116
Reply from 172.217.164.228: bytes=32 time=23ms TTL=116
Reply from 172.217.164.228: bytes=32 time=72ms TTL=116
Reply from 172.217.164.228: bytes=32 time=97ms TTL=116
Reply from 172.217.164.228: bytes=32 time=13ms TTL=116
Reply from 172.217.164.228: bytes=32 time=12ms TTL=116
Reply from 172.217.164.228: bytes=32 time=80ms TTL=116
Reply from 172.217.164.228: bytes=32 time=14ms TTL=116
Reply from 172.217.164.228: bytes=32 time=39ms TTL=116
Reply from 172.217.164.228: bytes=32 time=31ms TTL=116
Reply from 172.217.164.228: bytes=32 time=17ms TTL=116
Reply from 172.217.164.228: bytes=32 time=17ms TTL=116
Reply from 172.217.164.228: bytes=32 time=12ms TTL=116
Reply from 172.217.164.228: bytes=32 time=17ms TTL=116
Reply from 172.217.164.228: bytes=32 time=15ms TTL=116
Reply from 172.217.164.228: bytes=32 time=14ms TTL=116
Reply from 172.217.164.228: bytes=32 time=18ms TTL=116
Reply from 172.217.164.228: bytes=32 time=25ms TTL=116
Reply from 172.217.164.228: bytes=32 time=24ms TTL=116
Reply from 172.217.164.228: bytes=32 time=26ms TTL=116
Reply from 172.217.164.228: bytes=32 time=18ms TTL=116
Reply from 172.217.164.228: bytes=32 time=20ms TTL=116
Reply from 172.217.164.228: bytes=32 time=21ms TTL=116
Reply from 172.217.164.228: bytes=32 time=23ms TTL=116
Reply from 172.217.164.228: bytes=32 time=38ms TTL=116
Reply from 172.217.164.228: bytes=32 time=20ms TTL=116
Reply from 172.217.164.228: bytes=32 time=16ms TTL=116
Reply from 172.217.164.228: bytes=32 time=14ms TTL=116
Reply from 172.217.164.228: bytes=32 time=113ms TTL=116
Reply from 172.217.164.228: bytes=32 time=37ms TTL=116
Reply from 172.217.164.228: bytes=32 time=21ms TTL=116
Reply from 172.217.164.228: bytes=32 time=20ms TTL=116
Reply from 172.217.164.228: bytes=32 time=46ms TTL=116
Reply from 172.217.164.228: bytes=32 time=36ms TTL=116
Reply from 172.217.164.228: bytes=32 time=12ms TTL=116
Reply from 172.217.164.228: bytes=32 time=17ms TTL=116
Reply from 172.217.164.228: bytes=32 time=98ms TTL=116
Reply from 172.217.164.228: bytes=32 time=14ms TTL=116
Reply from 172.217.164.228: bytes=32 time=49ms TTL=116
Reply from 172.217.164.228: bytes=32 time=33ms TTL=116
Reply from 172.217.164.228: bytes=32 time=38ms TTL=116
Reply from 172.217.164.228: bytes=32 time=105ms TTL=116
Reply from 172.217.164.228: bytes=32 time=46ms TTL=116
Reply from 172.217.164.228: bytes=32 time=18ms TTL=116
Reply from 172.217.164.228: bytes=32 time=29ms TTL=116
Reply from 172.217.164.228: bytes=32 time=19ms TTL=116
Reply from 172.217.164.228: bytes=32 time=19ms TTL=116
Reply from 172.217.164.228: bytes=32 time=29ms TTL=116
Reply from 172.217.164.228: bytes=32 time=14ms TTL=116
Reply from 172.217.164.228: bytes=32 time=27ms TTL=116
Reply from 172.217.164.228: bytes=32 time=19ms TTL=116
Reply from 172.217.164.228: bytes=32 time=53ms TTL=116
Reply from 172.217.164.228: bytes=32 time=30ms TTL=116
Reply from 172.217.164.228: bytes=32 time=21ms TTL=116
Reply from 172.217.164.228: bytes=32 time=50ms TTL=116
Reply from 172.217.164.228: bytes=32 time=19ms TTL=116
Reply from 172.217.164.228: bytes=32 time=19ms TTL=116
Reply from 172.217.164.228: bytes=32 time=23ms TTL=116
Reply from 172.217.164.228: bytes=32 time=14ms TTL=116
Reply from 172.217.164.228: bytes=32 time=60ms TTL=116
Reply from 172.217.164.228: bytes=32 time=21ms TTL=116
Reply from 172.217.164.228: bytes=32 time=45ms TTL=116
Reply from 172.217.164.228: bytes=32 time=15ms TTL=116
Reply from 172.217.164.228: bytes=32 time=14ms TTL=116
Reply from 172.217.164.228: bytes=32 time=78ms TTL=116

 

Why can't Rogers offer a stable product?

 

 

lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: Brutal latency/ping Recently

I’m getting the exact same issue when gaming and when pinging google.com I’m in the north york area sheppard and Donmills area.